Cancellation Prosperi: Easy Method

What is Prosperi

Overview

Prosperi is a SaaS platform focused on financial planning, budgeting, forecasting and reporting for businesses and individuals. The product also appears as Prosperi Academy in app stores for consumer subscriptions related to financial education and coaching.

Who it’s for

Businesses that need planning and reporting tools may use the Prosperi SaaS platform, while individual users subscribe to Prosperi Academy content and coaching via mobile apps or the website.

How to cancel Prosperi

Cancel on iPhone / App Store

• Open iPhone Settings → tap your name → Subscriptions.
• Find "Prosperi Academy" in the list → tap it → tap "Cancel Subscription".
• After cancellation you will keep access until the end of the current subscription period.
• Reference: Prosperi support - unsubscribe (App Store).

Cancel on Android / Google Play

• Open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions.
• Select "Prosperi Academy" → choose "Cancel subscription" and follow the prompts.
• Reference: Prosperi support - unsubscribe (Google Play).

Cancel via Web / Website purchase

• Log in to your Prosperi account on the website → Profile → Settings → Subscription.
• Click "Cancel Subscription" (this may redirect to a website page) and confirm cancellation.
• You should receive a confirmation message or email after cancelling.
• Reference: Prosperi support - unsubscribe (Web).

What happens when you cancel

Access after cancellation

When you cancel a paid subscription you will typically retain access until the end of the already-paid billing period. This applies to App Store, Google Play and web purchases unless otherwise stated.

Renewal and billing

Cancellation prevents future automatic renewals; you should not be charged again after the current period ends. Keep receipts and confirmation messages as proof if billing continues unexpectedly.

Account data

Cancelling a subscription does not necessarily delete your account or personal data. If you need account deletion, contact Prosperi support explicitly and request next steps.

Will I get a refund?

General refund policy

Refunds depend on purchase method: web purchases are assessed case-by-case by Prosperi, while App Store and Google Play refunds are handled by Apple and Google respectively.

How to request a refund

• Web purchases: request a refund by emailing [email protected] or submitting a ticket to Prosperi; refunds are discretionary per their Refund Policy.
• Google Play purchases: use Google Play’s "Request a refund" process.
• App Store purchases: follow Apple Support → Purchases & Refunds → Start a refund request; Apple decides eligibility and timing.
• Reference: Prosperi support - refund guidance.

Exceptions and practical tips

• Refunds for web purchases are not guaranteed and vary by case; keep clear documentation to support any claim.
• If charged after cancelling, gather screenshots, bank/transaction IDs and contact Prosperi support first, then escalate to the payment platform if needed.

Prosperi plans and pricing

Pricing overview

The app listing shows several plans and price points in INR, but the App Store does not always clarify billing period or feature details.

Table of published prices (from App Store India listing)

Your consumer rights in India

Statutory cooling-off and refunds

Prosperi’s published policy does not explicitly guarantee a statutory 14‑day cooling‑off refund for web purchases; refunds are handled case-by-case.

Platform-based rights

• Purchases via Apple or Google are subject to Apple/Google refund policies rather than Prosperi’s web refund terms.
• If you believe a charge is unauthorized, you can dispute it through your bank or the platform (Apple/Google) in addition to contacting Prosperi support.

Practical advice for Indian consumers

Document everything: payment receipts, cancellation confirmations and screenshots. If refunds are refused, you may escalate to your bank, payment provider or consumer forum as per Indian consumer protection rules.

Customer experiences

Positive feedback

• Some users report engaging short lessons and say the product helped improve financial knowledge and investment understanding. (reviews.io and Trustpilot)
• Several reviewers praise the learning format and coaching aspects for ease of use.

Negative feedback

• Some reviewers on Trustpilot and forums report unauthorized charges after cancellation and difficulty obtaining refunds.
• There are complaints describing unexpected recurring billing and disputes over refund eligibility.

Where these experiences are recorded

See user reports and ratings on review platforms for a broader view: reviews.io - Prosperi and Trustpilot - Prosperi.

Documentation checklist

What to gather before contacting support

• Account email and username associated with the Prosperi account.
• Purchase receipt, transaction ID and the date/time of the charge.
• Screenshot of subscription status and cancellation confirmation if available.

When escalating

• Keep copies of any support ticket IDs and email correspondence.
• Record bank/card statement lines that show the charge for faster dispute resolution.

Common mistakes

Not checking where the purchase was made

Users sometimes contact Prosperi support for refunds when the purchase was made via Apple or Google; platform purchases must usually be refunded through Apple/Google.

Failing to keep proof of cancellation

Not saving cancellation confirmations or receipts makes refund disputes harder. Always save screenshots and confirmation emails immediately after cancelling.

Assuming web and app policies are identical

Refund and cancellation terms differ by platform. Treat web, App Store and Google Play purchases separately and follow the correct cancellation/refund flow for each.

Comparative recap

At-a-glance comparison

How to choose which route

If you bought through a platform, start with that platform’s cancellation/refund tools. For web purchases, contact Prosperi directly with full documentation.

After cancelling

Immediate next steps

• Save your cancellation confirmation and any emails or screenshots showing subscription end date.
• Monitor bank statements over the following billing cycle to ensure no further charges occur.

Where to get help

• Prosperi unsubscribe instructions: https://support.prosperi.academy/en/support/solutions/articles/73000616790-how-do-i-unsubscribe-
• Prosperi refund guidance: https://support.prosperi.academy/en/support/solutions/articles/73000616791-how-can-i-apply-for-a-refund-
• If you paid via Apple or Google, use their in‑app refund tools and support pages.
• You can email Prosperi support at [email protected] for web purchase refund requests (include documentation listed above).

Address

Corporate contact (as listed)

299 Willow St, Sudbury, ON P3C 1K2, Canada.

Notes on contacting

This address is listed in the available company information. For subscription, billing or refund queries use the support links above and the support email for the fastest response.