Cancellation Prosperi: Easy Method

What is Prosperi

Service overview

Prosperi (Prosperi Academy / Prosperi services) is a subscription-based platform offering financial education, insurance guidance and personalised insights via mobile app and web purchases.

The service is delivered through in-app purchases (App Store / Google Play) and website-based subscriptions with premium tiers and one-time in-app purchases.

How subscriptions work

Subscriptions can be billed monthly or purchased as one-time in-app items. Billing and refund rules depend on where you bought the subscription (app stores or the website).

Prosperi publishes help articles for pause, cancellation and refunds; platform policies (Apple/Google) also apply for app-store purchases.

How to cancel Prosperi

Cancel inside the mobile app (recommended for App Store / Google Play purchases)

• Open the Prosperi app on your device.
• Go to Profile → Settings → Subscription.
• Tap "unsubscribe" to cancel the subscription.
• Follow any on-screen confirmation prompts to complete cancellation.

For step details see Prosperi's help page about pausing/cancelling in-app subscriptions: Can I pause my subscription?

Cancel website-based subscriptions or request administrative help

• If you purchased via Prosperi’s website, email [email protected] with your account details and cancellation request.
• Alternatively, submit a ticket through Prosperi’s Support Center specifying whether the purchase was one-time or recurring.
• Keep screenshots or receipts to speed verification.

Prosperi’s support/refund article explains website-based refund requests: How can I apply for a refund?

What happens when you cancel

Access after cancellation

Cancelling a subscription typically stops future renewal charges but may not immediately remove access for the remainder of a paid period.

Access details depend on purchase platform: app-store purchases follow Apple/Google rules; website purchases follow Prosperi’s account rules.

Data, account and renewals

Your account and progress are usually retained unless you request deletion; cancelling a paid plan does not necessarily delete your account data.

Auto-renewal is disabled on cancellation for the current billing cycle, but always verify the cancellation confirmation and future bank/card statements.

Will I get a refund?

Website-based subscriptions and refunds

Refunds for website purchases are handled on a case-by-case basis by Prosperi. You must email [email protected] or submit a ticket to request a refund.

Provide order ID, email used and reason to speed assessment. Prosperi’s policy indicates refunds are discretionary: refund guidance.

App-store refunds (Google Play and Apple)

• Google Play refunds must be requested directly through Google Play's "Request a refund" process.
• Apple App Store refunds are handled by Apple via Apple Support → Purchases and Refunds → Request a refund; outcomes and timelines are determined by Apple.

Prosperi’s published help pages note that platform refund processes apply for app purchases.

Prosperi plans and pricing

Pricing table

Notes on pricing

Prices above are taken from the Singapore App Store listings and reflect multiple tiers of a "Prosperi Monthly Plan".

Feature differences between tiers are not fully detailed in public listings; check in-app descriptions before purchasing.

Your consumer rights in Singapore

Statutory protections

Prosperi’s public help pages do not mention a 14-day statutory cooling-off period for Singapore consumers.

Singapore consumers may still have protections under the Consumer Protection (Fair Trading) Act (CPFTA) where unfair trade practices apply, but outcomes require case-specific assessment.

Platform-specific rules and escalation paths

• App Store and Google Play purchases are subject to Apple’s and Google’s refund and dispute procedures respectively.
• If terms were unclear or a subscription was mis-sold, CPFTA complaints or small-claims action may be options after trying Prosperi support.

Customer experiences

Positive feedback

Some users report useful, structured learning and improved confidence in investing after using Prosperi content.

A positive testimonial cited a user who gained a solid foundation in investing after using the service.

Common complaints reported

Publicly reported issues include navigation difficulties, delayed customer support responses, and disputes over post-cancellation charges.

Aggregated reports note some users experienced repeated charges after attempting cancellation and had to pursue refunds or bank chargebacks; see a summary of complaints and concerns: user report summary.

Documentation checklist

What to gather before contacting support

• Order or transaction ID from your receipt or App Store/Google Play purchase history.
• Email address used for the Prosperi account and screenshots of subscription settings.
• Bank or card statements showing the charge (if disputing a billed payment).

What to include in your support ticket or email

• Clear subject line: "Cancellation request" or "Refund request".
• Attach screenshots, dates of charges and short chronology of events.
• State the desired outcome (stop renewal, refund, account deletion) and any supporting reason.

Common mistakes

Assuming cancellation was processed

Many users assume tapping a button completed cancellation. Always check for a confirmation email or screen confirmation and verify no future renewals are scheduled.

Not checking the purchase platform

Cancelling inside the app does not affect website purchases and vice versa. Confirm whether you bought the subscription through the app store or via Prosperi’s website before following steps.

Also confirm which account/email was used - multiple accounts can cause confusion and repeated charges.

Comparative recap

Quick comparison of actions

After cancelling

Verify cancellation

Always check for a confirmation email or in-app confirmation screen after cancelling.

Monitor your bank or card statements for at least one billing cycle to ensure no further charges occur.

Where to get further help

• Prosperi in-app cancellation help: Can I pause my subscription?
• Refund and website support guidance: How can I apply for a refund?
• If you encounter account problems or disputed charges, include documentation and escalate via [email protected].

Address

Registered office

No. 1 Bukit Batok Crescent, #04‑16 WCEGA Plaza, Singapore 658064

Support contact

For website refund or cancellation requests email: [email protected]