Cancellation Prosperi: Easy Method

What is Prosperi

Overview

Prosperi is an online education platform that offers subscription access to courses, lessons and coaching resources. It operates via web and mobile apps and uses subscription billing for premium content.

Services

Services include structured course material, practical exercises and optional personalised coaching. Access and billing depend on whether you subscribed on the website, Google Play (Android) or App Store (iOS).

How to cancel Prosperi

If you subscribed via the Prosperi website

• Log in at the Prosperi website and open your Prosperi Profile.
• Go to Settings → Subscription → Cancel Subscription and complete the cancellation process.
• Wait for an on-screen and/or email confirmation that your subscription was cancelled.
• Support article: How do I unsubscribe?

If you subscribed via Google Play (Android)

• Open the Google Play Store app on the device used to subscribe.
• Go to Payments & Subscriptions → Subscriptions → select Prosperi → Cancel.
• Follow the on-screen prompts and keep the cancellation confirmation.

If you subscribed via the App Store (iOS)

• On your iOS device open Settings → Your name → Subscriptions.
• Select Prosperi and choose Cancel Subscription.
• Keep any confirmation from Apple; Apple manages billing for App Store purchases.

What happens when you cancel

Access after cancellation

Cancelling stops future renewals but usually lets you use the service until the end of the paid billing period. Access end dates depend on the original subscription term.

Renewals and billing

Once cancelled, you should not be charged for subsequent renewal cycles. Keep cancellation confirmations and check bank or card statements for any unexpected charges.

Account data

Prosperi retains account and course progress data per its policies. If you need data removed, contact support to request data deletion or clarification on retention.

Will I get a refund?

Website purchases and refunds

If you purchased or started subscription via the Prosperi website, submit refund requests to [email protected] or via the Support Center. Each request is assessed case by case under company policy and applicable law.

Support article: How can I apply for a refund?

Google Play refunds

If you subscribed through Google Play, request refunds directly through Google Play’s Purchases & Refunds process (“Request a refund” in the Play Store). Google handles refund decisions for Play purchases.

App Store (Apple) refunds

If you subscribed through the App Store, refunds are processed by Apple and decided at Apple’s discretion. Use the App Store Purchases & Refunds flow and expect a 24 - 48 hour update.

General notes and exceptions

• There is no explicit 14-day statutory refund right stated in Prosperi’s support articles; refunds are not guaranteed.
• Refunds may be affected by how you subscribed (website vs App Store vs Google Play).

Prosperi plans and pricing

Overview of listed plans

Prices below reflect in-app purchases listed for South Africa at the time of compilation. Periodicity is shown where specified in the available listing data.

Pricing table

Your consumer rights in South Africa

Cooling-off and statutory protections

South African consumers have specific protections under the Consumer Protection Act (CPA). The National Credit Act provides a 7-day cooling-off period for certain direct-marketing purchases.

CPA rights include protection against unfair, unreasonable or misleading contract terms and the right to seek redress for misrepresentation.

Enforcement and complaints

If you suspect unfair terms, misleading trial conversion or unauthorized charges you can lodge complaints with the National Consumer Commission or pursue dispute resolution.

Keep evidence and follow the complaint procedures of your payment provider and, when relevant, Apple or Google for platform purchases.

Customer experiences

Positive feedback

Many users praise Prosperi for clear lessons, user-friendly layout, supportive instructors and a practical, hands-on curriculum.

Example reviews summarising positive experiences are available at Trustpilot: Trustpilot Prosperi reviews.

Negative feedback

Complaints commonly cite continuing charges after cancellation, difficulty unsubscribing and unclear subscription terms.

Some users report refused refund requests and concerns about trial-to-paid conversions; sample negative reviews are visible on SiteJabber: SiteJabber Prosperi reviews.

Documentation checklist

What to gather before contacting support

• Proof of purchase: order confirmation or App Store/Google Play receipt.
• Account email and username used for the Prosperi account.
• Screenshot(s) of subscription status and any cancellation attempts.
• Bank or card statements showing the charge(s) in question.

How to present your case

• State clearly whether the purchase was via website, Google Play or App Store.
• Attach receipts, timestamps and cancellation confirmation(s) where available.
• Explain the resolution you seek (refund, charge reversal, account closure).

Common mistakes

Assuming cancellation equals refund

Cancelling a subscription stops renewals but does not automatically guarantee a refund of past charges. Refunds are decided according to purchase channel and policy.

Cancelling in the wrong place

Users sometimes cancel the app but not the subscription in their Prosperi Profile, or vice versa. Always cancel using the route that matches where you subscribed.

Not keeping confirmation

Failing to save cancellation confirmations or receipts makes disputes harder to resolve. Always save screenshots or emails as proof.

Comparative recap

Quick comparison

After cancelling

Immediate next steps

• Save cancellation confirmation and monitor your statement for any further charges.
• If you need a refund, follow the refund paths above and attach the documentation checklist items.

Support and escalation

Contact Prosperi support via [email protected] for website purchases or use the Support Center articles for guidance.

Useful links: Unsubscribe guide - How do I unsubscribe?; Refund guide - How can I apply for a refund?

Address

Head office (registered address)

Unit A19, Bellville Business Park, Bellville, South Africa.

Notes about contacting Prosperi

For billing or legal questions reference your account details and the documentation checklist when contacting support. Keep copies of all correspondence for any escalation to consumer authorities.