Cancellation Les Mills On Demand: Easy Method

What is Les Mills On Demand in Malaysia, and what exactly are you paying for?

From Les Mills On Demand to LES MILLS+

Les Mills On Demand has been rebranded as LES MILLS+, but many users in Malaysia still search the old name when they want to cancel. The service is a paid fitness streaming platform from Les Mills International, a New Zealand fitness brand best known for programmes such as BODYCOMBAT, BODYPUMP, RPM and yoga-based classes.

The business model is straightforward. You pay a recurring monthly or annual subscription, your plan renews automatically at the end of each billing cycle, and you stream workout videos through the web or app. The official site says subscriptions are recurring and can be cancelled at any time without penalty, while a 14-day free trial is offered to new customers only (my.lesmillsondemand.com).

Main features that members actually use

People are not paying for one-off classes here. They are paying for ongoing access to a library of on-demand workouts, structured programmes, different training categories, and app access across devices. Depending on plan level, the difference is mainly how much content and which premium features are included.

For many Malaysian users, the attraction is convenience. You can train at home, avoid gym travel time, and fit a 20-minute or 45-minute session around work and family. The downside is that once auto-renewal kicks in, forgotten subscriptions can quietly become another monthly charge on your card.

How the service works in Malaysia

If you are in Malaysia, the service is available online, but pricing is typically presented in US dollars on the official brand pages. For this guide, the available recurring plans are Base Monthly at $9.99 (RM47), Base Annual at $119.88 (RM566), Premium Monthly at $19.99 (RM94), and Premium Annual at $239.88 (RM1,132), using the provided conversion rate of 1 USD about 4.72 MYR.

That foreign-currency setup matters because your bank statement may show an international merchant description, and exchange-rate changes can slightly affect the final amount charged in ringgit. Local support hours are not published, no phone line is listed, and support is handled mainly through help articles and email, which can feel slow if you are trying to stop a renewal quickly.

Why readers usually look for the cancellation guide

A lot of people reach this stage feeling annoyed already. Some are worried they will be charged again after cancelling. Others are scared they will lose access immediately and waste the rest of the month they already paid for. Those concerns are fair, lah, because the official refund policy is strict and says no refunds are offered once a subscription is purchased (support.lesmillsondemand.com).

If you already know you want out, the key thing is simple. Cancel through the same billing channel you used to subscribe. If you subscribed on the website, cancel on the account page. If you subscribed through Apple or Google Play, cancel there instead. Getting this part wrong is one of the biggest reasons users keep being billed.

How to cancel Les Mills On Demand without getting charged again

Checks to do before you touch the cancel button

This is where many members make careless mistakes. Before cancelling, log in and confirm whether your subscription is billed directly by LES MILLS+, by App Store, or by Google Play. A two-minute check here can save you one more monthly charge of $9.99 (RM47) or $19.99 (RM94).

Take screenshots of your current plan, billing date, and any renewal screen you can see. Save the email used for the account and note the last four digits of the card charged. If you are still inside a free trial, do not wait until the final day at night. Cancel at least 24 hours earlier so there is no argument about timing.

• Screenshot the account page showing your plan name and renewal date.
• Check whether the merchant is LES MILLS+, Apple, or Google on past statements.
• Save any workout history or programme details you still want to refer to later.
• Set a calendar reminder for the expected end-of-access date.

Exact web cancellation path for direct subscribers

If you subscribed on the website, the official cancellation path is clear on paper, even if some users say the interface feels clunky. Sign in to your account, hover over your profile icon, select MY ACCOUNT, go to Subscription Details, click CANCEL SUBSCRIPTION, answer the prompted questions, and confirm cancellation to stop future billing (support.lesmillsondemand.com).

Do not close the page halfway through the prompts. Some services show a retention page or ask why you are leaving. You still need to finish the final confirmation. If you exit too early, can or not the subscription remains active. After that, look for an on-screen confirmation and a confirmation email. If neither appears, assume cancellation may not have completed and check the account page again.

The official help article for this method is here: How to cancel your subscription. If the website is slow or the button does not load, try a desktop browser, disable ad blockers for the page, and test another browser before the billing date passes.

Cancel through App Store or Google Play if that is where you subscribed

If your payment went through Apple, LES MILLS+ cannot fully cancel it from the web account page. On iPhone or iPad, open Settings, tap your Apple ID profile, choose Subscriptions, find LES MILLS+, tap CANCEL SUBSCRIPTION, and confirm (support.lesmillsondemand.com).

If your payment went through Android, open the Google Play Store app, sign in, tap Payments & Subscriptions, then Subscriptions, select LES MILLS+, tap CANCEL SUBSCRIPTION, and complete the prompts (support.lesmillsondemand.com). Store-based cancellation usually gives better proof because Apple and Google both keep a subscription status record inside your account.

• App Store path: Settings > Apple ID > Subscriptions > LES MILLS+ > Cancel Subscription.
• Google Play path: Play Store > Payments & Subscriptions > Subscriptions > LES MILLS+ > Cancel Subscription.
• If the app is deleted, the subscription can still remain active.
• If you cannot see LES MILLS+, check whether you used another Apple ID or Google account.

Email, help centre, and postal option

There is no listed customer service phone number and no live chat. The support setup is basically help articles plus email. The published email in the research data is [email protected], and support hours are not specified. For billing mistakes, the official refund article says to contact LES MILLS+ support for assistance (support.lesmillsondemand.com).

Email is useful when you need a written record, especially if the cancellation button fails or an incorrect renewal happens. Include your account email, transaction date, amount, device used, and screenshots. Be direct. Ask them to confirm that auto-renewal is off and state the exact billing date you are disputing.

A postal address exists in Malaysia for enquiries, but it is not the main cancellation route for subscriptions. If you still want paper proof, send a short written notice and keep tracking. Some consumers now use certified digital registered-letter services such as Postclic as a quicker alternative to physical registered mail because it creates timestamped proof of sending and receipt.

Local office address for written enquiries

If you need to send a written enquiry in Malaysia, use this address:

• Fitter Planet Sdn Bhd, Wisma E&C, Suite 9.01 & 9.03, Level 9, Lorong Dungun Kiri, Damansara Heights, 50490 Kuala Lumpur, Malaysia

Use this only as a backup record trail. The subscription itself should still be cancelled through the LES MILLS+ account page, App Store, or Google Play, depending on where you originally subscribed.

After you cancel, here is what changes and what does not

You usually keep access until the paid period ends

This is the point many readers worry about, and the answer is quite user-friendly on access timing. LES MILLS+ says that if you cancel, access continues until the end of the current billing period. So if your renewal date is 30 August and you cancel on 12 August, you should still be able to use the service until 30 August (support.lesmillsondemand.com).

What you are stopping is future billing, not current access. That also means cancelling halfway through a month does not produce a part-month refund. You keep the remaining days you already paid for, then access ends when that cycle finishes.

If you do nothing, auto-renewal keeps charging

The terms say subscriptions are recurring and renew automatically at the end of each period (my.lesmillsondemand.com). This applies to monthly and annual plans. For annual members in Malaysia, that is where the sting can be bigger, because a forgotten Premium Annual renewal is about $239.88 (RM1,132).

If you started on a free trial and forgot to cancel before it ended, the paid subscription can begin automatically. The terms also say previous users are not eligible for another free trial, so do not assume you can cancel and sign up again for a fresh trial later.

What about your account data after cancellation?

The available sources do not clearly explain how long account data is retained after cancellation. There is no specific published retention period in the material provided. So if your training history or programme details matter to you, save screenshots before the final access date.

That may sound minor, but it matters if you are following structured plans or comparing your progress month to month. Once access ends, the safest assumption is that you may lose easy visibility of in-app programme details even if the account login still exists.

Refunds, billing mistakes, and the fine print Malaysian users should know

General refund policy is strict

This is where expectations often clash with reality. LES MILLS+ says no refunds are offered once a subscription is purchased, and no pro-rata refunds are given for unused time (support.lesmillsondemand.com). In plain language, if you cancel halfway through a month or year, you keep access until the end, but you do not get money back for the unused remainder.

That rule applies even if you simply changed your mind after a paid renewal. So if you were billed $9.99 (RM47), $19.99 (RM94), $119.88 (RM566), or $239.88 (RM1,132) and the charge was valid under the active subscription, the published policy is not on your side for a goodwill refund.

When a refund request still makes sense

There is one clear opening in the official wording. If a billing error occurs, LES MILLS+ says to contact support for assistance (support.lesmillsondemand.com). A billing error can mean a duplicate charge, a charge after confirmed cancellation, or a wrong plan amount.

Your best shot is a short written complaint with evidence. Attach the cancellation confirmation, screenshot of subscription status, bank statement line, and the exact amount charged. Ask for reversal of the incorrect transaction, not a vague “please help”. That makes support work faster and leaves a better paper trail if you need to escalate.

Malaysia cooling-off rights and how they may help

In Malaysia, the legal framework most relevant to subscription disputes includes the Consumer Protection Act 1999 and the Consumer Protection (Electronic Trade Transactions) Regulations 2012. The jurisdiction data provided for this guide states a 10-day cooling-off period from contract formation and a right to withdraw in writing during that period, with a full refund upon withdrawal.

That is useful if you subscribed recently and want to argue for cancellation without penalty. The complication is that LES MILLS+ itself does not clearly state this cooling-off right in the available terms. If you are inside 10 days, send a written withdrawal request immediately and mention the date of sign-up, the amount charged, and that you are exercising your cooling-off right in Malaysia.

Card dispute and store refund routes

If support ignores you or rejects a genuine billing-error case, the backup route is your payment channel. For App Store or Google Play purchases, also use the relevant store’s subscription and refund support system because the store controls the billing relationship. For direct card charges, contact your issuing bank and ask to dispute an unauthorised or recurring card transaction.

In Malaysia, cardholders usually call this a chargeback or a card dispute. Bank timeframes commonly run around 60 to 120 days from the transaction date or from when the problem was discovered, under the broader financial consumer protection framework overseen by Bank Negara Malaysia through the Financial Services Act 2013 or Islamic Financial Services Act 2013. Have your evidence ready before you call.

Les Mills On Demand terms that matter before your next billing date

Auto-renewal and no minimum lock-in

The available terms are actually quite simple on this point. Subscriptions are recurring and renew automatically at the end of each period, while users can cancel at any time to stop future billing (my.lesmillsondemand.com). There is no minimum commitment and no early termination fee found in the terms data provided.

That is good news for flexibility, but it also means you must manage the renewal yourself. The company does not promise a grace period after renewal. If the charge lands before you act, the published refund rules become much harsher.

Free trial conversion terms

The terms data says a 14-day free trial is offered to new customers and previous users are not eligible for another free trial (my.lesmillsondemand.com). If you cancel before the trial ends, no charges apply. If you forget, the subscription converts into a paid recurring plan.

Some promotional material in the research mentions a 30-day trial and 25% discount through a separate Myprotein offer. Treat that as a partner promotion, not the default rule for every signup. If you joined through a special promotion, save the promo page and the welcome email because those documents matter if the billed amount later looks wrong.

What the terms do not clearly explain

The available terms do not clearly specify applicable law, dispute resolution details, or data retention after cancellation. For Malaysian consumers, that means you should rely on your own records and local consumer channels if a dispute drags on.

In practical terms, the missing detail changes how you should behave. Keep screenshots, keep billing emails, and do not assume support can reconstruct everything for you quickly. That extra admin is irritating, yes, but it is the safest move.

Les Mills On Demand plans and pricing in RM for Malaysian users

Current subscription plans

Prices are approximate, converted from USD at the rate 1 USD ≈ 4.72 MYR, and you should check the official website for exact local prices.

Which plan costs the most and which gives better value

The cheapest published recurring option is Base Monthly at $9.99 (RM47). The most expensive is Premium Annual at $239.88 (RM1,132). If you only use the service casually, the monthly plans are safer because they limit the damage if you forget to cancel or stop using the app after a few weeks.

If you genuinely train several times a week, annual billing can make sense, but only if you are sure you will stick with it. Premium Annual is described as giving a discount equivalent to about four months free compared with paying Premium Monthly for 12 months straight, which is a meaningful saving for committed users.

Billing notes that matter before cancelling

No cancellation fee was found, and no early termination fee was found either. That is a plus. The bigger risk is not hidden fees but forgotten auto-renewal, especially on annual plans where one missed date can mean a charge above RM500 or RM1,100.

If your statement amount is a few ringgit off from the examples in this guide, that is usually due to exchange-rate movement or card issuer treatment of foreign-currency transactions. Compare the original billed currency and date before assuming fraud.

How Malaysian consumer rights apply when LES MILLS+ will not cooperate

The main laws you can cite

For Malaysia, the key laws named in the research are the Consumer Protection Act 1999 and the Consumer Protection (Electronic Trade Transactions) Regulations 2012. These are the rules to mention if you are disputing unfair recurring billing, missing merchant information, or a refusal to honour a valid cooling-off withdrawal in an online transaction.

In a LES MILLS+ dispute, that means you should state the facts plainly. Say when you subscribed, when you cancelled, when you were charged, and what remedy you want. KPDN is the consumer authority to approach if the company does not resolve the matter properly.

Cooling-off and withdrawal in a LES MILLS+ case

The jurisdiction block for this guide states a 10-day cooling-off period from contract formation, plus a right to withdraw by notifying the supplier in writing during that period. If you signed up recently and were charged inside those 10 days, this is the strongest consumer-rights argument available from the provided legal data.

That position can conflict with the platform’s published no-refund stance. If that happens, do not argue in circles by email. Send one clear written notice, cite the date of contract formation, request a full refund under the 10-day cooling-off rule, and keep proof of delivery.

How to complain to KPDN or take it to TTPM

If support goes silent, file a complaint with the Ministry of Domestic Trade and Cost of Living, known as KPDN. Prepare your account email, payment proof, cancellation screenshots, and all correspondence. If money is still not returned after a reasonable chance to respond, you can consider the Tribunal for Consumer Claims Malaysia, or TTPM, for a consumer claim route.

For practical use, your complaint should include five facts only: sign-up date, cancellation date, charge date, amount charged, and what you already asked LES MILLS+ to do. Consumer bodies work faster when the story is tight and document-backed, not emotional and messy.

Useful Malaysian escalation contacts

KPDN is the main public authority to contact for consumer-help direction in Malaysia, while TTPM is the specialist route for consumer claims. Use the official KPDN website for complaint channels and updates on how to submit documents.

• KPDN website: https://www.kpdn.gov.my/
• TTPM website: https://ttpm.kpdn.gov.my/

If your issue is with the card transaction itself, contact your issuing bank separately at the same time. A consumer complaint and a bank dispute can run in parallel.

What real users say about cancellation and support

Clear verdict from the available reviews

Based on the review set provided here, cancellation and customer support look difficult rather than smooth. The sentiment trend is 0 positive and 5 negative out of 5 unique reviews. That is a bad sign, especially because the complaints are consistent: hard-to-find cancellation steps, auto-renew frustration, and weak customer support response.

Local issue data points in the same direction. Users report difficulty cancelling through the website interface, and some also face content-access issues linked to regional restrictions or internet connectivity. To be fair, the service still offers a broad fitness library and flexible no-lock-in cancellation on paper. The frustration is more about execution than the workout concept itself.

Recurring themes in customer feedback

Sources summary

Individual review examples

• "Underwhelming app, awful customer support. Plus they make it impossible to try cancel so if you’re going to spend here, be very very careful and sure this is what you want" (TrustPilot)
• "they trick you into subscription and auto renewals. Mo reminder no way to cancel annual. Was not expecting from this oh so happy cool bunch" (TrustPilot)
• "I have been a member for years. The new Les Mills + app is rubbish. Now I cannot login. No customer support. Cannot use what you charged me for." (TrustPilot)
• "After years if being a member i cannot believe how far they have fallen in wish the would re iew all the other reviews, customer service is non existent. Many subscribers site this as a problem, clearly no one is listening." (TrustPilot)
• "The support contact does not exist. I am still waiting for help .... I paid a year in advance!!!" (TrustPilot)

Documents to keep before and after you cancel

Before cancellation

If you want a clean exit, documentation is half the job. Before cancelling, save a screenshot of the account page showing the current plan, renewal date, and account email. If you are on an annual plan, also save the original receipt because the amount is larger and disputes tend to get more serious.

• Screenshot of plan page
• Screenshot of renewal date
• Receipt or invoice email
• Bank statement line

For a refund or billing-error complaint

You need more than “I was charged”. Gather the transaction ID, date, amount, payment channel, and proof that cancellation was submitted before renewal. For App Store or Google Play purchases, screenshot the subscription status page as well.

• Transaction ID or order number
• Date and amount charged
• Cancellation confirmation email
• Support emails sent and received

After cancellation goes through

Do not rely on memory. Save the final confirmation screen and keep it in the same folder as your billing evidence. Then check your next statement after the renewal date passes to make sure no fresh charge appears.

If a charge still lands, you will have everything ready for support, KPDN, TTPM, or your bank. That prep work is boring, but very senang compared with trying to rebuild the timeline weeks later.

Common cancellation mistakes that cause extra charges

Using the wrong cancellation channel

This is the biggest mistake by far. A user subscribes through App Store, then tries to cancel on the LES MILLS+ website and assumes the job is done. It is not. Apple still controls the billing in that setup, so the subscription can continue.

Fix: match the cancellation route to the payment route. Web sign-up means web cancellation. Apple sign-up means App Store cancellation. Google sign-up means Google Play cancellation.

Stopping halfway through the cancel flow

Some users see a survey or extra prompt and back out too early. That can leave the subscription active, especially if the final confirmation was never clicked. Negative reviews about “impossible to cancel” often reflect this kind of messy user experience.

Fix: do not leave the page until you see a clear success message. Then refresh the account page and confirm the status changed. If possible, wait for the email confirmation before you close everything.

Expecting a pro-rated refund after mid-cycle cancellation

This catches many people, especially annual subscribers. They cancel two months into a yearly plan and expect a refund for the remaining ten months. The published policy says no refunds and no pro-rata refunds for unused time (support.lesmillsondemand.com).

Fix: cancel early to stop the next renewal, not to recover the current period. If you believe the charge was wrong, frame it as a billing error and submit evidence instead of asking vaguely for partial goodwill money.

Missing the free-trial deadline

The free trial can be useful, but only if you treat the end date seriously. Forgetting to cancel before day 14 can convert the account into a paid subscription under the published terms (my.lesmillsondemand.com). Once charged, the no-refund policy becomes the main problem.

Fix: set two reminders, one 3 days before and one 1 day before trial end. Cancel from the correct billing channel and save proof immediately.

Not keeping proof when support is slow

Several reviews in the data complain about weak or non-existent support response. If that happens and you did not keep screenshots, your dispute becomes much harder. Saying “I’m sure I cancelled” is weaker than showing the timestamped confirmation page.

Fix: save everything on the same day. If website problems prevent cancellation, email support immediately with screenshots and the words “Please confirm auto-renewal is off” in the message.

Quick comparison of cancellation methods for Malaysian users

Method comparison table

What this comparison really means

The web route is the direct path for accounts billed by LES MILLS+, and it should be the fastest when the site behaves properly. App Store can feel slightly more fiddly, but it gives solid account-level proof inside Apple. Google Play sits in the middle and is usually straightforward once you are in the right Google account.

No single method is “best” for everyone because it depends on where you subscribed. The only bad choice is using the wrong channel and assuming the job is done.

What to do after cancelling so the issue stays closed

Immediate checks right after cancellation

Right after you cancel, verify three things on the same day. Check the status page, save the confirmation, and note the final access date. If your current cycle ends on 30 September, put a reminder on 1 October to confirm access has ended and no new charge appeared.

If you cancelled near renewal day, monitor your inbox and spam folder for confirmation emails. No email does not always mean failure, but no email plus no status change is a warning sign.

Watch your bank statement and know when to dispute

Check the next one or two statements after the expected end date. If a new LES MILLS+ charge appears after confirmed cancellation, contact support immediately and then your issuing bank if the matter is not fixed. In Malaysia, banks usually treat this as a chargeback or a dispute of an unauthorised or recurring card transaction.

The typical bank window is around 60 to 120 days from the transaction date or from when you discovered the issue, depending on the bank and card-network rules. This sits within Bank Negara Malaysia’s financial consumer protection framework, so do not wait too long if the charge is clearly wrong.

Alternatives if you are leaving for cost or convenience reasons

If you are cancelling because you want a different setup, there are workable Malaysia-based alternatives. Fitness First Malaysia is useful if you want physical classes and personal training across multiple locations. GuavaPass is more flexible if you like app-based access to different fitness venues. Katalyst Fitness can suit users who want group classes plus online programmes, with memberships starting from RM200 per month.

Those are not direct clones of LES MILLS+, but they cover the main reasons people leave: wanting more in-person options, more local flexibility, or a different value equation.

Useful links

• LES MILLS+ official website
• Official cancellation help article
• Official payments and refunds article
• App Store cancellation guide
• Google Play cancellation guide
• KPDN official website

Malaysia contact address and when to use it

Physical address for written enquiries

If you need a local postal record in Malaysia, use this address:

• Fitter Planet Sdn Bhd, Wisma E&C, Suite 9.01 & 9.03, Level 9, Lorong Dungun Kiri, Damansara Heights, 50490 Kuala Lumpur, Malaysia

This is useful for written enquiries or a formal complaint trail. It is not the main self-service route for stopping online billing.

Best practical use of the address

Use the postal address only if the online route fails, support does not answer, or you want an additional evidence trail for KPDN, TTPM, or your bank dispute. In normal cases, cancel online through the correct billing channel and keep proof. That is faster, cleaner, and much less headache.

The short version is this: cancel early, cancel in the right place, save screenshots, and watch your next statement. Do that, and you cut the risk of a repeat charge quite a lot.