Cancel Les Mills On Demand: Easy Method

What is Les Mills On Demand

Service overview

Les Mills On Demand (also marketed as LES MILLS+) is a subscription streaming service that provides on-demand workout programs, classes and downloadable content.

It includes a range of programs such as Body Pump, Body Balance, RPM, Pilates and other fitness formats suitable for home use.

How subscriptions are sold

Subscriptions can be purchased directly on the web, inside the LES MILLS+ app, or through third-party platforms (Apple App Store, Google Play, Roku, Amazon and gym/reseller partners).

Billing, cancellations and refunds depend on the platform you used to subscribe; each platform has its own management process.

How to cancel Les Mills On Demand

Android - Google Play (in-app purchase)

• Open the Google Play Store app on your Android device.
• Go to Payments & Subscriptions → Subscriptions → select LES MILLS+ → tap Cancel Subscription.
• Follow on-screen prompts to confirm; you keep access until the end of the paid period.

Android - LES MILLS+ app (direct subscription)

• Open the LES MILLS+ app and go to PROFILE → SETTINGS → MY ACCOUNT → SUBSCRIPTIONS.
• Tap Cancel Subscription and confirm the cancellation in the app.
• Access remains until the end of the current paid period.

Web / Direct subscription

• Sign in at the LES MILLS website where you originally subscribed.
• Find Account or Subscription settings and select Cancel Subscription.
• You retain access until the end of the paid period; no further charges will occur.

Apple App Store and other platforms

• Apple (iOS): Subscriptions managed by Apple must be cancelled via the Apple App Store or your Apple ID subscription settings.
• Other platforms (Roku, Amazon, etc.): Cancel via the store/account you used to subscribe - not via LES MILLS+ directly.
• If you subscribed through a gym or third-party reseller, you must cancel through that reseller directly.

What happens when you cancel

Access after cancellation

When you cancel a paid subscription you keep access to LES MILLS+ content until the end of the current paid period.

After the paid period ends your access is removed unless you re-subscribe or have another active plan.

Billing and account data

Once cancelled no further charges should be made for that subscription on that platform.

Account details and watch history are typically retained by LES MILLS+ per their data policy; contact support if you need account deletion.

Will I get a refund?

Free trial rules

LES MILLS+ offers a free 14-day trial for new customers.

To avoid being charged, cancel at least 24 hours before the trial ends using the platform where you started the trial.

Refund policy after trial

• After the free trial ends, LES MILLS+ policy states no refunds are offered, including partial or pro-rata refunds.
• If you cancel after being charged you retain access until the end of the paid period but will not receive a refund.
• Exceptions may apply if required by the app-store policy or local law; contact the platform or LES MILLS support for disputes.

Les Mills On Demand plans and pricing

Plans overview

The most commonly listed plans are Base and Premium with both monthly and annual billing options shown in NZD approximations.

Actual charges may vary with exchange rates and your payment processor.

Pricing table

Your consumer rights in New Zealand

Relevant laws

New Zealand consumer protections such as the Consumer Guarantees Act and Fair Trading Act require clear, fair contract terms and transparent disclosure of automatic renewals.

A 14-day free trial is acceptable when clearly communicated; cancellation terms must be upfront and accessible.

How policy aligns with law

• LES MILLS+ states no refunds are given after the trial; this is permissible if clearly disclosed at sale.
• Withholding access or charging without proper notice may attract scrutiny under NZ law; keep evidence of disclosures and receipts if disputing charges.

Customer experiences

Positive feedback

Some users praise LES MILLS+ as “probably the best online,” highlighting programs like Pilates, Body Balance, Body Pump, RPM and Stretch & Core.

Many members value the depth of class content and program variety for home workouts.

Negative feedback

Other users report app UX problems, issues with offline downloads and slow or unhelpful customer support.

Some customers have complained about difficulty obtaining refunds after trials or cancellations, describing frustrating support interactions.

Documentation checklist

What to gather before cancelling

• Account email and username used to subscribe.
• Receipt or order confirmation showing the subscription date and payment.
• Identify the platform used to subscribe (Google Play, Apple, web, Roku, gym/reseller).

Proof for disputes

• Screenshots of subscription settings, cancellation attempts or error messages.
• Bank or card statements showing charges and dates.
• Any communication with LES MILLS+ or the reseller (emails, chat transcripts).

Common mistakes

Canceling in the wrong place

Many users try to cancel via LES MILLS+ when the subscription is managed by Apple, Google or another platform.

If the subscription was purchased through Apple or Google you must cancel through that store, or the subscription will renew.

Timing and trial misunderstandings

Waiting until the last minute to cancel a trial can lead to accidental charges; cancel at least 24 hours before the trial ends.

Assuming a refund will be given after the trial without checking the store and LES MILLS+ terms is a common source of dispute.

Comparative recap

Quick platform comparison

After cancelling

Check access and receipts

Confirm you still have access until the end of the paid period and save your final receipt or confirmation of cancellation.

Monitor your bank or card statement to ensure no further charges are made for that subscription.

Where to get help

• LES MILLS support: https://www.lesmills.com
• Google Play help (manage subscriptions): Google Play subscriptions
• Apple support (manage subscriptions): Apple subscriptions
• New Zealand consumer information: consumerprotection.govt.nz

Address

Mailing address for legal or formal notices

LMI, PO Box 91137, Auckland Mail Service Centre, Auckland, New Zealand.

Corporate contact note

This PO Box is listed for legal communications and may be used for formal cancellation or dispute correspondence where required.

If you subscribed via a reseller or app store, contact that provider first as they control billing for those subscriptions.