Cancellation Les Mills On Demand: Easy Method

What is Les Mills On Demand

What you are actually subscribing to

Les Mills On Demand, now branded in many support pages as LES MILLS+, is a streaming fitness subscription from Les Mills, the New Zealand workout company known for programs like BODYPUMP, BODYCOMBAT, RPM, and BODYBALANCE. The service is built around recurring billing, not a one-time class pass, so if you do nothing, renewal continues automatically at the end of each billing cycle according to the terms page on lesmills.com.

For many users in the Philippines, the frustration starts when the sign-up feels easy but the cancellation path is not obvious. That frustration is real. Support material confirms that you can cancel through your account, App Store, or Google Play depending on where you subscribed, and that difference matters because using the wrong channel is one of the most common reasons people keep getting billed after they thought they had canceled "How do I cancel my subscription?" (support.lesmillsondemand.com).

Main features people pay for

The paid membership gives full access to thousands of workouts, including strength, cardio, cycling, dance, mobility, and core sessions. The verified pricing data lists the Premium Monthly Membership at $19.99 (₱1,129) and the Premium Annual Membership at $169.99 (₱9,604), both marketed as full-access plans rather than limited class packs.

There is also a 14-day free trial for new customers, but here is the catch: the terms say you must cancel at least 24 hours before the trial ends to avoid being charged "A free 14-day trial is offered to new customers" (lesmills.com). If you signed up for the trial and forgot the deadline, the plan converts into a paid subscription and auto-renewal starts.

How the service works in the Philippines

In the Philippines, the service is accessible online and through app ecosystems, but the published prices are still shown in US dollars, so local readers should expect conversion by their bank, card issuer, GCash-linked card, or Maya-linked card. Based on the verified conversion rate used here, the monthly plan is about $19.99 (₱1,129) and the annual plan is about $169.99 (₱9,604), though your actual posted amount may differ slightly because exchange rates move.

Local support details are basic. A phone number is not publicly listed in the verified support data, but email support is available at [email protected], and chat or message support is accessible through the Contact Us form on the support pages. If you are canceling because you want a cheaper option, free or lower-friction alternatives include Nike Training Club at no cost, plus gym-linked platforms such as Fitness On Demand or ABC Trainerize.

How to cancel Les Mills On Demand without getting charged again

Before you cancel, do these checks

Many users get tripped up because they cancel in the wrong place or cancel too close to renewal. Before touching anything, open your account and note your next billing date, your current plan name, and the payment channel used for sign-up. If possible, save a screenshot of the subscription page showing whether you are billed monthly at $19.99 (₱1,129) or annually at $169.99 (₱9,604).

Take note of the trial rule as well. New customers get 14 days free, but the terms require cancellation at least 24 hours before the trial ends to avoid a paid charge (lesmills.com). If your deadline is tonight or tomorrow, do not wait for customer support to reply before using the self-service cancellation path.

• Screenshot your current plan page
• Note the next billing date
• Check whether you subscribed on web, App Store, or Google Play
• Save your latest billing email or bank entry

Cancel through the website account

If you subscribed directly on the Les Mills website, this is the standard path. Sign in to your account, go to My Account, open Subscription Details, then click Cancel Subscription and follow the prompts to confirm "How do I cancel my subscription?" (support.lesmillsondemand.com). After confirmation, your access continues until the end of the current billing period, but renewal stops.

The truth is, this process is simpler than many users expect, but only if your subscription was created on the web. If you subscribed through Apple or Google, the website may not show the active billing controls you need. That is why a screenshot of the final confirmation screen matters. If a future charge appears, that screenshot becomes your best evidence.

If you want the official help page while doing it, use Les Mills cancellation help. Open it in another tab so you can compare each menu label while logged in.

Cancel through App Store or Google Play

If you subscribed through Apple on iPhone or iPad, cancellation must be done in Apple settings, not on the Les Mills website. Open Settings, tap your Apple ID at the top, tap Subscriptions, select LES MILLS+, then tap Cancel Subscription and confirm (support.lesmillsondemand.com). Access remains active until the current billing period ends.

If you subscribed through Android, open the Google Play Store app, open the menu, tap Subscriptions, select LES MILLS+, then tap Cancel Subscription and confirm (support.lesmillsondemand.com). This third-party billing issue is one of the biggest pain points mentioned by users. People often cancel the app account but forget the store subscription, then get billed again next month.

• Use Apple settings for App Store billing
• Use Google Play for Android billing
• Do not rely on deleting the app
• Do not assume logging out stops billing

Support, email, and postal option

There is no verified public phone number for Les Mills support in the research data. The available channels are email at [email protected] and the Contact Us form or chat entry on the support site. Email is useful when you need a written record of a billing issue, especially if you were charged after canceling or suspect an unauthorized payment.

If you want a formal paper trail, you can also send a cancellation letter to the listed address in Seattle. A registered letter is slower, usually around 5-10 business days for practical handling, but it can help if you need proof that you tried to stop renewal. Some consumers now use digital registered letter services such as Postclic because they generate dated proof of sending, receipt, and opening without going to a post office.

What changes after you cancel and what does not

Your access usually stays active until the paid period ends

Les Mills states that when you cancel, access continues until the end of the current billing period (support.lesmillsondemand.com). So if your monthly renewal date is the 28th and you cancel on the 10th, you should still be able to stream classes until the 28th. You are stopping the next charge, not ending access immediately.

This is good for users who still want to finish the month they already paid for, but it also causes confusion. Some people expect a refund for the unused days after cancellation. The refund policy says no pro-rata refund is provided for unused periods, so the value you keep is continued access, not cash back (support.lesmillsondemand.com).

If you do not cancel, billing continues automatically

The terms say the subscription fee is charged at the beginning of the paying portion of your subscription and each month thereafter unless and until the subscription is canceled (lesmills.com). There is no minimum commitment listed, which is good news, but auto-renewal remains active by default.

For trial users, this matters even more. The free trial lasts 14 days, and the terms say you must cancel at least 24 hours before the trial ends to avoid a charge. In plain language, if your trial ends on a Friday, cancel by Thursday at the latest and save proof.

What about your account data

The verified terms data does not clearly state a data retention period after cancellation. That means Les Mills does not spell out, in the provided sources, exactly when workout history or account details are deleted. If you care about your records, save anything important before canceling.

A simple approach is to screenshot your plan page, any progress metrics you want to keep, and your last successful payment. If you use the account later, you may still be able to log in, but you should not assume stored content, downloads, or preferences will remain available forever after the subscription ends.

Les Mills billing and refund rules: what you can realistically expect

The refund policy is strict

Here is the short version: most users should not expect a refund. Les Mills says it has a strict "no refund or return" policy, and purchases made will not be refunded except when an error occurred through the absolute fault of Les Mills (lesmills.com). Support guidance also says there are no pro-rata refunds for unused time after cancellation (support.lesmillsondemand.com).

That means if you forgot to cancel your annual plan at $169.99 (₱9,604) and notice the charge three days later, the official policy is not in your favor. Based on the verified data and the negative review trend, refund success appears limited unless you can show a billing error, duplicate charge, or another clear company-side mistake.

How to request a refund anyway

If you think the charge was wrong, contact support fast and keep your message factual. Include your account email, transaction date, amount, payment method, and a screenshot showing your cancellation confirmation if you already canceled. Use [email protected] or the support contact form because both create a written trail that is easier to attach in later disputes.

If Les Mills approves a refund due to an error on its side, the terms say it will usually go back to the original credit card, and it can take up to two billing cycles to appear on your statement (lesmills.com). In practice, that means you may wait several weeks depending on your card cycle and bank posting schedule.

Your rights in the Philippines if a charge looks unauthorized

For users in the Philippines, a billing dispute is not just a support issue. Under the Consumer Act of the Philippines, or Republic Act No. 7394, you can raise a consumer complaint with the DTI for online subscription problems. If the issue is an unauthorized card, debit, GCash, or Maya charge, you can also dispute it through your payment provider and, for regulated financial complaints, escalate to the BSP.

A practical rule used by many banks is to dispute within 60 days from the statement date. If Les Mills charges you after cancellation, save your cancellation screenshot, the billing email, and the bank statement entry. Those three items are usually the minimum evidence set for a chargeback request with a card issuer, GCash, Maya, or another payment channel.

Terms you agreed to when you subscribed

The key terms are fairly simple. Auto-renewal is on unless you cancel, there is no minimum commitment period, and a 14-day free trial is available to new customers if canceled at least 24 hours before the trial ends (lesmills.com). For most readers, the most expensive mistake is forgetting the trial conversion deadline.

The same terms data does not specify applicable law, dispute resolution details, or data retention after cancellation in the verified sources provided here. So if you are trying to recover money, your strongest arguments will usually be concrete proof of cancellation or proof that the charge was unauthorized, not a broad policy interpretation.

Les Mills On Demand plans and pricing for Philippines

Current subscription plans

Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Actual billed amounts in the Philippines can differ because of exchange rates, bank fees, and card processing. Check the official website for the latest local amount.

Which plan costs more and which saves more

The annual membership at $169.99 (₱9,604) is the bigger one-time commitment, but it is cheaper over 12 months than paying $19.99 (₱1,129) every month. Twelve monthly payments would total $239.88 (about ₱13,553), so the annual plan saves around $69.89, or roughly ₱3,949, compared with staying monthly for a full year.

If you are unsure about long-term use, monthly is safer because there is no minimum commitment. If you already know you use BODYPUMP or BODYCOMBAT every week, annual gives the better effective monthly rate. Just remember that no pro-rated refund is available for unused time after cancellation, so annual carries a bigger downside if your routine changes.

Billing notes that matter before you cancel

No cancellation fee or early termination fee was found in the verified terms. That is the good part. The less convenient part is that auto-renewal continues unless you manually stop it, so the savings of annual billing only help if you truly plan to keep the service for most of the year.

If you are comparing value after canceling, Nike Training Club is the simplest free alternative. Fitness On Demand and ABC Trainerize may also work if your gym or trainer includes them, but their final cost depends on the facility or coaching arrangement rather than a public flat rate.

Your rights in the Philippines when a fitness subscription goes wrong

What Philippine consumer law means for this kind of subscription

For Les Mills users in the Philippines, the main local reference is the Consumer Act of the Philippines, Republic Act No. 7394. In plain terms, that law gives consumers a path to complain about unfair or problematic online sales and recurring charges through the Department of Trade and Industry, or DTI, when the merchant response is poor or delayed.

There is no universal statutory cooling-off period for all online subscriptions in the Philippines based on the jurisdiction data provided here. A 7-working-day cooling-off period exists for some door-to-door or direct sales, but that rule does not automatically apply to every online fitness subscription. So for Les Mills, your best protection is canceling before renewal, especially before the trial converts.

How this compares with Les Mills terms

Les Mills says there is no minimum commitment and you can cancel at any time, which is consumer-friendly on paper. At the same time, the company also states a no-refund policy except when the error is entirely its fault, and no pro-rata refund for unused periods. That combination means cancellation is flexible, but refund recovery is narrow.

So if you are in the Philippines and your issue is simply "I changed my mind after renewal," local consumer law may not create an automatic refund right for this type of online subscription. If your issue is "I canceled and was still charged" or "the charge was unauthorized," your position is much stronger with DTI, your bank, GCash, Maya, or BSP-supported dispute channels.

Where to complain and what to prepare

Start with Les Mills support and ask for a written answer. If the issue is not resolved, escalate to the DTI and submit proof of cancellation, billing screenshots, and support emails. For payment disputes, ask your bank or e-wallet for a chargeback or transaction dispute within 60 days from the statement date whenever possible.

You can use the DTI online channels and public offices for consumer complaints, and the BSP channels for card or e-wallet concerns involving regulated financial providers. A practical evidence set includes your account email, transaction date, amount, payment card or wallet, and a screenshot showing the cancellation date before the charge appeared.

Useful authority contacts

For consumer complaints, contact the Department of Trade and Industry through its consumer assistance channels and website. For banking and card disputes, use the Bangko Sentral ng Pilipinas complaint channels after raising the issue with your bank, GCash, Maya, or credit card issuer first.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

What customers say about cancellation and billing

Overall verdict from the available reviews

Based on the supplied review set, the sentiment is clearly negative: 0 positive and 5 negative out of 5 unique reviews. The recurring themes are continued charges after cancellation, refund frustration, and weak customer support. That does not prove every user will have a bad experience, but it does tell you to document every step carefully.

There are also local issue signals in the verified research. Users report trouble canceling when they signed up through App Store or Google Play, and some reported unauthorized charges through account security or billing problems (support.lesmillsondemand.com). In short, cancellation is possible, but the admin side can be messier than it should be.

Recurring themes and source summary

Individual user reports

• "I have cancelled the membership and the company keeps charging me. Every time I dispute their charge and show that the membership is not active under my account they keep telling my credit card company that I agreed to continue the subscription." (TrustPilot)
• "I used this service for many years. This year, I missed the email that I would be charged again. Three days after being charged, I called and requested a refund and cancellation of my plan." (TrustPilot)
• "I cancelled my subscription over a year ago and surprise surprise they have charged me! I raised it with credit card provider as a fraud as I am not registered anymore, cancelled the account and unable to login into it as it doesn’t exist! Yet they are trying to cash my money! Horrible and dishonest!" (TrustPilot)
• "I have been trying unsuccessfully to sign up for 5 days consecutively but the customer support and UX design are failing. The app just spins in circles." (TrustPilot)

To stay balanced, the product itself is well known for structured workout brands and broad class variety. So the value problem is usually not the training library. It is billing, cancellation clarity, and support handling when something goes wrong.

Your documentation checklist before and after cancellation

What to save before pressing cancel

If you want the smoothest possible exit, save proof before you make any change. Screenshot the My Account or Subscription Details page, capture the current plan name, and note the next billing date. This matters most for the 14-day trial because the deadline is at least 24 hours before the trial ends.

• Subscription page screenshot
• Billing date screenshot
• Plan name and price
• Last payment email

What to save for a refund or dispute

If you ask for a refund, the most useful items are the transaction date, amount charged, payment method, and any cancellation confirmation screen or email. If you paid through App Store or Google Play, include the store receipt because it shows who billed you.

For Philippine payment disputes, add a bank statement screenshot, GCash or Maya reference number if relevant, and your support ticket emails. That file set makes it much easier to explain the timeline to Les Mills, DTI, your bank, or BSP-linked financial complaint channels.

The most common cancellation mistakes and how to avoid them

Using the wrong cancellation channel

This is the number one mistake. If you signed up through App Store or Google Play, cancel there. Users who try to cancel only on the Les Mills website can end up with the store subscription still active, which is exactly the kind of mismatch behind many "I canceled but still got charged" complaints.

Fix: check your receipt source before doing anything. Apple receipt means Apple settings. Google receipt means Google Play. Website receipt means the Les Mills account page.

Waiting too long during the free trial

The trial is 14 days, and the terms say cancel at least 24 hours before it ends. Many people remember on the last day, which is risky if the app spins, support is slow, or the interface is confusing.

Fix: set a calendar reminder on day 12. That gives you roughly 48 hours of safety before the 24-hour cutoff.

Expecting a pro-rated refund after canceling

Support states that no pro-rata refund is given for unused periods after cancellation. So if you cancel a monthly plan halfway through the month or an annual plan after a few weeks, the normal outcome is continued access until the period ends, not partial cash back.

Fix: cancel early enough to stop the next renewal, and treat the remaining access time as your benefit. Request a refund only if there was a clear billing error or unauthorized charge.

Not saving proof of cancellation

Several negative reviews center on disputes over whether cancellation actually happened. Without a screenshot or email, you are relying on memory against a billing system. That is not where you want to be when arguing over $19.99 (₱1,129) monthly charges or a $169.99 (₱9,604) annual renewal.

Fix: save the final confirmation screen immediately and email it to yourself. Also check your bank statement after the next billing date passes.

Cancellation methods compared at a glance

Comparison table

Key takeaway from the table

The best method depends on how you were billed. Web cancellation is fastest for direct subscriptions, while Apple and Google are required for store-billed plans. Registered mail is slower but creates a stronger paper trail if you expect a dispute.

No cancellation fee or early termination fee was found in the verified terms. So your real risk is not a penalty fee. It is missing the next billing date or canceling in the wrong place.

What to do after canceling so the problem does not come back

Immediate follow-up steps

Right after cancellation, look for a confirmation screen or email and save it. Then add a reminder for one day after your expected billing date so you can check whether a new charge appeared. This simple habit catches problems early, especially for monthly subscribers at $19.99 (₱1,129).

If you canceled an annual plan, also note the exact last access date. That gives you a clean timeline if support later claims the account was still active for renewal purposes.

How long to monitor your bank and when to dispute

Monitor your bank, credit card, GCash, or Maya activity through the next billing cycle at minimum. If a charge appears after cancellation, contact Les Mills support the same day and attach your proof. If the issue is not fixed, ask your bank or wallet for a chargeback or transaction dispute within 60 days from the statement date where possible.

In the Philippines, you can escalate subscription complaints to DTI under RA 7394, and financial-service disputes can also be raised through BSP channels after contacting your provider. This is where screenshots matter most. Without them, continued-charge complaints are much harder to win.

Workout alternatives if you are leaving for budget reasons

If you still want guided workouts after canceling, Nike Training Club is the easiest low-cost switch because it is free and includes strength, mobility, endurance, and yoga. If you want something tied to a gym or coach, Fitness On Demand and ABC Trainerize can make sense, though the final price depends on the facility or trainer package.

For a lot of users, the smartest move is to test a free option for one month before signing up for another annual fitness subscription. That gives your wallet a breather and helps you see whether you really miss the Les Mills class format.

Useful links

• Les Mills On Demand official website
• Official cancellation help page
• Official payments and refunds page
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Where to send mail if you want a physical cancellation record

Physical mailing address

If you want to send a written cancellation notice by post, use the available cancellation address below:

• 500 Yale Ave N, Seattle, Washington, 98109 US

Online cancellation is still the faster route for most people, especially if you need to stop renewal before the next billing date. Use mail mainly when you want extra evidence for a dispute or when support communication has stalled.

How to use the address effectively

If you send a letter, include your account email, full name, subscription type, last four digits of the payment card if relevant, and a clear statement that you are canceling recurring renewal. Also add the date and keep a copy of the letter plus the mailing receipt.

Mail is not instant, so do not rely on it alone if your billing date is very close. Use the account, App Store, or Google Play method immediately, then use the letter as backup if you need stronger proof later.