Cancellation Medify: Easy Method

What is Medify

What Malaysians are usually signing up for

Medify is an online study platform used mainly for medical exam preparation, especially question banks and revision tools. The company behind the service is Medify Limited, with a registered office in London, England, while some terms linked to ANZ users also refer to India law and Mumbai courts, which is unusual and worth noticing before you pay.

Many users only realise the subscription side later, when auto-renewal kicks in weekly, monthly, or annually. That is where frustration starts lah, especially if the Billing page is not obvious on mobile and the next charge lands before you manage to cancel.

Main features people pay for

The paid part of Medify is tied to recurring access to its revision tools, not a one-off purchase. According to Medify terms, subscriptions can renew by week, month, or year, and fees are collected in advance from your saved card, with retry attempts after 24, 48, and 72 hours if payment fails (medify.co/anz/legal/terms-and-conditions).

Users generally pay for continued access to practice materials, question banks, and exam prep content. If you cancel, the main aim is to stop the next renewal, not to reverse the current paid period, because Medify's refund policy is strict and refunds are discretionary (medify.training/refund-policy).

How the service appears in Malaysia

For Malaysia, there is no clear local office, no Malaysia phone support, and no published support hours. The practical support channel available is email at [email protected], while the official help article for cancellation is here: Medify cancellation help.

Pricing data currently shows a Free plan at RM0.00 per month, converted from source pricing data, and no active paid bundle list was verified for Malaysia. Even so, Medify's own terms still describe auto-renewing subscriptions, so some users may be on legacy or region-specific paid plans and should inspect their account carefully before assuming there is nothing to cancel.

How to cancel Medify without getting charged again

Checks to do before you click cancel

A lot of Medify members are annoyed because the steps feel too hidden, and some worry they will lose access immediately or still get charged after cancelling. The smart move is to spend two minutes preparing: log in on desktop if possible, note your next billing date, and take screenshots of your current plan, Billing page, and any renewal amount shown.

This matters because users have reported difficulty accessing the Billing section on mobile and some have faced unintended renewals after cancellation attempts (help.medify.co). Save any important study progress too, because Medify does not clearly explain post-cancellation data retention in the terms.

• Open your account and capture the current subscription status.
• Note the renewal cycle: weekly, monthly, or annual.
• Check whether you subscribed on the Medify website, App Store, or Google Play.
• Save recent payment receipts, card statements, or in-app invoices.

Exact web cancellation path inside your Medify account

If you subscribed directly on the website, this is the main path to use. Medify's documented route is: log in to your account, click the user icon at the top right, choose Settings, click Billing in the left panel, click Manage your subscription, then click Cancel subscription and confirm in the pop-up (medify.co/anz/legal/terms-and-conditions).

If the Billing tab does not appear on mobile, switch to a laptop or use your phone browser in desktop mode. That single change solves a common problem, and it is much faster than sending support emails and waiting with the renewal date getting closer.

• Log in to your Medify account.
• Click the user icon at the top right.
• Select Settings.
• Open Billing in the left panel.
• Click Manage your subscription.
• Click Cancel subscription.
• Confirm the cancellation in the pop-up window.

After that, take a screenshot of the confirmation screen straight away. If no confirmation appears, assume it may not have gone through and try again on desktop.

If you subscribed through App Store or Google Play

This part catches many people. If the subscription started through Apple or Google, cancelling inside the Medify website may not stop the store billing. You must cancel through the same payment channel used at sign-up.

On iPhone or iPad, open App Store, tap your profile icon at the top right, tap Subscriptions, choose Medify, then tap Cancel Subscription (support.apple.com). On Android, open Google Play Store, tap the menu icon, tap Subscriptions, choose Medify, then tap Cancel Subscription (support.google.com).

• Use App Store if Apple billed you.
• Use Google Play if Google billed you.
• Use the Medify account page if Medify billed your card directly.
• Do not rely on deleting the app because that does not cancel billing.

Email support and postal option if the account route fails

Medify does not list a support phone number and does not offer live chat. The available direct contact is [email protected], with no published support hours, so email is mainly for billing disputes, failed cancellations, or refund requests rather than the fastest normal cancellation route.

In your email, include your account email, renewal date, payment amount, payment method, and a screenshot of the Billing page. A short message works best: state that you want auto-renewal cancelled immediately and ask for written confirmation by reply.

If you want stronger proof, you can also send a registered letter to the company office. Some Malaysians now use digital registered delivery services such as Postclic because they create timestamped proof of sending, receipt, and opening without a trip to the post office. This is useful if email is ignored and you need evidence for KPDN, TTPM, or your bank later.

After you cancel, what changes and what does not

Access usually continues until the paid period ends

The key effect of cancellation is to stop the next renewal, not to cut short the current prepaid cycle. Medify says subscription fees are paid in advance and users can cancel at any time before the next billing period to avoid future charges (medify.co/anz/legal/terms-and-conditions).

In practical terms, if your monthly renewal is on 30 August and you cancel on 20 August, you should normally keep access until 30 August. If the service cuts access earlier than the paid-through date, save proof and challenge it quickly by email.

If you do nothing, auto-renewal keeps running

Medify subscriptions are set to auto-renew. The terms say users are charged automatically for each active week or month, and if payment fails the system retries after 24 hours, 48 hours, and 72 hours before cancelling the membership automatically (medify.co/anz/legal/terms-and-conditions).

That retry cycle matters if you thought an expired card would quietly end the plan. Sometimes the card is updated by the bank, or a later retry succeeds, so do not depend on failed payment as your cancellation plan, can or not.

Your study data after cancellation is not clearly explained

Medify does not clearly state what happens to user data after cancellation. The terms do not give a firm retention timeline, so if your progress history, notes, or exam prep records matter, export or screenshot them before cancelling.

If you need a record later for a complaint, your best evidence is what you save yourself: plan page screenshots, receipts, and cancellation confirmation. Do not assume old data will stay accessible once the subscription lapses.

Medify refund policy and the reality for Malaysian users

The published refund rule is strict

Many users feel the worst part is not the cancel button itself but the fear of paying for time they will not use. Medify's refund policy is clear on one point: it operates a strict no-refund policy, and purchases including courses, subscriptions, and certificates are final, with refunds granted only at Medify's sole discretion in exceptional circumstances (medify.training/refund-policy).

If Medify approves a refund, the money should go back to the original payment method within 7 to 10 business days. There is no published promise of pro-rated refunds for unused days, and no separate published rule for billing errors, so success depends heavily on your evidence.

How Malaysians can ask for a refund anyway

If you were charged after cancelling, billed twice, or subscribed by mistake within a short period, ask quickly and send complete proof in one email to [email protected]. Include your account email, transaction date, amount in RM, the last four digits of the card if relevant, screenshots of cancellation steps, and a clear sentence saying what outcome you want.

• State the exact charge date and amount.
• Attach the cancellation confirmation screenshot.
• Attach your bank or card statement.
• Ask for written confirmation within a specific time, such as 7 days.

Your Malaysia withdrawal rights and cooling-off period

In Malaysia, the Consumer Protection Act 1999 provides the main consumer framework, and the Consumer Protection (Electronic Trade Transactions) Regulations 2012 are commonly cited for a 10-day cooling-off period for online purchases. For a digital subscription like Medify, this gives you a reasonable basis to argue for cancellation without penalty if the sign-up was recent and the cancellation terms were not made clear before payment.

If Medify's own refund page says no refund but the cancellation information was not properly disclosed, you can still raise the point with KPDN and, if money is involved, with TTPM. In plain language, if the online sales process was unclear or misleading, the company may have a weaker position than the refund page suggests.

Chargeback, App Store refund, and Google Play disputes

If Medify ignores you or refuses a refund after an unauthorised recurring charge, the last resort is a chargeback through your issuing bank. In Malaysia, banks usually treat this as a chargeback or a dispute for an unauthorised or recurring card transaction, and the common bank and card-network window is around 60 to 120 days from the charge date or from when you discovered the issue.

If Apple billed you, use Apple's subscription and refund system through your Apple account. If Google billed you, use the Google Play subscription route and any Google billing dispute tools linked to your purchase record. For card disputes in Malaysia, the framework sits under Bank Negara Malaysia complaint-handling rules and the Financial Services Act 2013 or Islamic Financial Services Act 2013.

Subscription terms that matter before the next renewal hits

Auto-renewal and billing cycle wording

Medify's terms say subscriptions auto-renew and users are charged automatically for each week or month the subscription is active, with fees collected in advance from a credit or debit card (medify.co/anz/legal/terms-and-conditions). That means the default is continued billing unless you actively stop it.

The terms also mention weekly, monthly, and annual billing, but there is no minimum commitment duration specified. In practice, this helps users because you can cancel before the next billing date without an early termination fee.

Payment retries, failed cards, and trial uncertainty

If a payment does not go through on the due date, Medify says its system will retry after 24 hours, 48 hours, and 72 hours, and only after all retries fail will the membership cancel automatically (medify.co/anz/legal/terms-and-conditions). That can lead to surprise charges if you assumed one failed attempt was the end.

Free trial terms are not clearly published in the verified data. If you joined through any promotional route, take screenshots of every trial screen because Medify does not provide a verified public explanation here of how a trial converts or what exact notice appears before billing.

Applicable law and dispute clause

One unusual point is that the terms say they are governed by the laws of India and disputes are subject to courts in Mumbai, Maharashtra, India (medify.co/anz/legal/terms-and-conditions). For a Malaysian consumer, that sounds intimidating, but it does not stop you from using local complaint routes when the issue is a consumer payment dispute affecting you in Malaysia.

For normal cancellation fights, you are far more likely to get practical results through Medify support, your bank, KPDN, or TTPM than by worrying about overseas court wording. Save evidence and keep the issue factual.

Medify plans and pricing in RM

Current verified plan list

Prices are approximate, converted from USD at the rate 1 USD ≈ 4.72 MYR. Please check the official website for exact local prices.

What the pricing data means in practice

The only verified plan data available here is a Free plan at RM0.00 per month. That creates a mismatch with Medify's subscription terms, which still describe recurring weekly, monthly, and annual billing, so some paid plans may be hidden behind account-specific offers, older packages, or regional flows.

If your account shows a paid plan, trust the live Billing page over generic marketing pages and screenshot the amount. For cancellation work, the billing proof inside your account is usually the strongest evidence if a later dispute starts.

Fees, hidden costs, and cancellation charges

No cancellation fee and no early termination fee were found in the terms. That is the good news. The less good news is Medify's no-refund stance, which means the cost risk is not a cancellation penalty but losing prepaid time if you cancel late.

Because the terms mention advance billing, cancelling even one day after renewal can leave you stuck with the current cycle. So if your renewal date is close, do not wait until the last evening.

How Malaysian consumer rights can help if Medify does not cooperate

The local rules that matter for a subscription dispute

For Malaysians, the key law is the Consumer Protection Act 1999. For online transactions, the Consumer Protection (Electronic Trade Transactions) Regulations 2012 are relevant because they are commonly used when arguing that cancellation rights, business identity, and key terms should have been made clear before you paid.

Applied to Medify, this matters if auto-renewal, refund limits, or billing timing were not properly shown during sign-up. If the purchase flow was unclear, your complaint becomes stronger, especially if you cancelled within 10 days and can show screenshots.

KPDN and TTPM complaint route

If Medify ignores your email or rejects a fair billing complaint, start with KPDN. Prepare a short chronology with dates, attach your payment proof and cancellation screenshots, and explain the exact amount you want refunded or the charge you want reversed.

If the dispute is about money and direct resolution fails, you can consider the Tribunal for Consumer Claims Malaysia, known as TTPM. This route is useful for a focused consumer claim because you can show a simple evidence bundle rather than argue abstract legal points.

• Collect screenshots of sign-up, billing, and cancellation.
• Keep the charge date, amount, and card statement.
• Email Medify once with a deadline for reply.
• If no fix comes, escalate to KPDN and then TTPM if needed.

Useful Malaysia contacts

KPDN is the main consumer authority to contact for guidance on unfair subscription charges and unclear cancellation terms in Malaysia. TTPM is the practical route for consumer monetary claims when a business does not resolve the issue.

Use these official sites:

• KPDN official website
• TTPM official website

What users say about Medify cancellation

Overall verdict from the available evidence

Overall rating data was not provided, and the review sample is very small, with 0 positive and 1 negative unique review. Based on that limited evidence plus Medify's own help material, cancellation looks workable but not always smooth, mainly because Billing can be hard to reach on mobile and some users report unintended renewals.

So the fair verdict is this: cancellation is not impossible, but it is easy to mess up if you use the wrong channel or fail to save proof. That is exactly the kind of service where screenshots can save you later.

Recurring themes from reviews and support data

Source summary and direct user quote

Only negative user review data was available in the supplied material, so there is no honest basis to claim broad customer satisfaction. To stay balanced, the positive point is that Medify does publish a defined account cancellation path, which is better than services that force all users to email support.

• "I tried mailing them and they are simply saying we cant cancel as it is your stress. We can deactivate for now or you can transfer to someone else." (Voxya)

Documents to keep before and after you cancel

Before cancellation

Do not start blind. The best evidence set is simple and takes less than five minutes: screenshot your plan name, next billing date, current renewal amount, and the page showing whether billing is handled by Medify, Apple, or Google.

• Screenshot of the account Billing page.
• Screenshot of the active subscription status.
• Copy of the latest receipt or bank charge.
• Screenshot of any trial or promo terms.

For refund requests and later disputes

If you ask for money back, send a clean evidence pack. Include the transaction date, amount in RM, invoice or statement line, cancellation screenshot, and your exact request, such as refund of one recurring charge dated 14 July.

After cancelling, save the confirmation email or confirmation screen and monitor your statement for at least one more billing cycle. If a charge appears again, you will already have the documents needed for Medify, your bank, KPDN, or TTPM.

Common Medify cancellation mistakes that cause extra charges

Using the wrong cancellation channel

The biggest mistake is cancelling on the Medify website when Apple or Google is the actual billing party. Real-world result: the user thinks the job is done, but the App Store or Google Play subscription remains active and renews on schedule.

Fix this by matching the cancellation channel to the original payment channel. Card billed by Medify means use the Medify account. Apple billed means App Store. Google billed means Google Play.

Trying to cancel on mobile when Billing does not load properly

This is a known problem from Medify support material. On some mobile sessions, users struggle to access the Billing section, and that delay can push them past the next charge date.

Solution: switch immediately to desktop or use desktop mode in the browser. Do not spend two days refreshing the mobile page if renewal is near.

Expecting a pro-rated refund after late cancellation

Another common mistake is assuming you will get unused days refunded. Medify's refund policy is strict no-refund, with only exceptional discretionary refunds and a 7 to 10 business day processing period if approved (medify.training/refund-policy).

In plain terms, if your renewal already happened, the odds are not great. Ask anyway if there was a billing problem, but do not build your plan around a guaranteed partial refund because Medify does not promise one.

Not saving proof of cancellation

If the screen closes and you move on without a screenshot, you may later have no proof that the cancellation was submitted. That becomes messy if support says the account stayed active.

Take screenshots of every step that matters, especially the final confirmation page. Also save any email reply from [email protected] in a dedicated folder.

Waiting for a failed card payment to cancel the plan

Some users think an expired or blocked card will automatically end billing right away. Medify's terms say payment may be retried after 24 hours, 48 hours, and 72 hours before cancellation happens (medify.co/anz/legal/terms-and-conditions).

That retry system can still produce a successful charge. Proper cancellation is far safer than hoping a payment failure will do the job for you.

Quick comparison of Medify cancellation methods

Method comparison table

How to choose based on your situation

The fastest route is usually the same platform that bills you. Web cancellation is senang if the Billing tab is visible, while App Store and Google Play are fine if the subscription started there, but users sometimes forget to check the original channel.

Registered mail is slower, but it gives stronger evidence if there is a serious dispute and email support is going nowhere. None of the methods has a published cancellation fee.

What to do right after you cancel

Immediate checks in the first 10 minutes

As soon as you cancel, confirm that the account now shows a non-renewing status or an end date for access. Take one final screenshot, save any confirmation email, and set a calendar reminder for two dates: one day before the old renewal date and three days after it.

This tiny admin step is worth it because some users report renewal issues. If a charge appears, you will spot it fast and act while the evidence is fresh.

Statement monitoring and chargeback timing in Malaysia

Watch your bank or card statement for at least one full billing cycle after cancellation. If an unauthorised recurring charge appears, contact the bank quickly and describe it as a chargeback request or a dispute for an unauthorised recurring card transaction.

In Malaysia, the common timeframe is around 60 to 120 days from the transaction date or from when you discovered the problem, depending on your bank and card-network rules. This sits within Bank Negara Malaysia's financial consumer protection framework and complaint-handling requirements.

Alternatives if you are leaving Medify

If you are cancelling because of value or support issues, a few alternatives are already well known in medical exam prep. PassMedicine is strong for a large question bank, Quesmed adds broader exam coverage and videos, and PLABable is often chosen as a more budget-conscious option.

Pastest and iatroX are also in the mix for users who want deeper explanations or adaptive practice. Pricing was not verified here in RM, so compare carefully before switching and screenshot the new trial terms before you subscribe again.

Useful links

• Medify official website
• Medify official cancellation help
• KPDN official website
• TTPM official website

Where to send a cancellation if you want an address on file

No Malaysia cancellation address was found

No Malaysia-specific cancellation address could be verified for Medify. The normal and documented process is online through your account settings, or through App Store or Google Play if those stores bill you.

That means most Malaysians should treat Medify as an online-only cancellation flow, with email support as backup. This is quicker than waiting on postal correspondence when the next billing date is close.

Registered office address for record purposes

If you need a company address for a formal written notice or complaint record, use the registered office listed for Medify Limited:

• Suite LP25360, 20-22 Wenlock Road, London, England, N1 7GU

Use this only as a supporting route if the online path fails or you need proof for escalation. For day-to-day cancellation, the practical route remains your Medify account at Settings > Billing > Manage your subscription > Cancel subscription.