Cancellation Medify: Easy Method

What is Medify

Medify is an online test-preparation and medical-education service offering subscriptions, courses, and certificates for prospective health professionals. It delivers digital study materials and practice testing through a web account and mobile apps.

How to cancel Medify

• If you subscribed on the Medify website: log into your account, go to My Account → Billing → Manage your subscription → Cancel subscription. Your access will continue until the end of the current billing period; it is recommended to cancel at least 24 hours before renewal to avoid unintended charges. For the official instructions see Medify help - cancel auto-renewal.
• If you subscribed via Apple App Store or Google Play: cancel through the platform that billed you. For Apple, cancel in iOS Settings under Apple ID → Subscriptions; for Google Play, cancel via the Play Store Subscriptions page. Uninstalling the app does not cancel a subscription.

What happens when you cancel

When you cancel a subscription via the website or the appropriate app store, your access typically continues until the end of the paid billing period; automatic renewal will be turned off so you will not be billed for the next period. Medify’s published terms emphasise that website subscriptions must be cancelled through account settings and that cancellation does not generally create a right to an automatic refund. Retain records of the cancellation confirmation or screenshots of the subscription status after cancelling.

Will I get a refund?

Medify states a strict no-refund policy: purchases of subscriptions, courses, and certificates are final and refunds are only provided at Medify’s sole discretion in exceptional circumstances. When refunds are approved they are normally returned to the original payment method within 7 - 10 business days. The company’s terms indicate refunds for unused subscription periods may be possible but are not guaranteed and may incur a processing fee (for example, £5 for UK/international or AU$10 for Australia/New Zealand). There is no published Canadian statutory 14‑day cooling-off right in Medify’s terms.

Medify plans and pricing

Your consumer rights in Canada

Under Canadian federal and provincial consumer-protection frameworks, digital goods and subscription services do not universally attract a mandatory cooling-off or automatic refund period unless the vendor expressly offers one. Medify’s published policies confirm it does not offer a statutory 14‑day cancellation/refund right for Canada and operates on a no-refund basis with limited exceptions at its discretion. If you believe charges are unauthorized or billing continued after you cancelled, you may pursue dispute resolution with your payment provider or card issuer and keep evidence of cancellation attempts and billing activity.

Customer experiences

User reports are mixed. Some customers have reported receiving prompt partial refunds or account credits after contacting support for accidental renewals. For others, reviews on public forums indicate difficulties: continued charges despite cancellation attempts, delayed or unresponsive support, and frustration with an opaque cancellation process. These reports suggest outcomes can vary depending on the situation and how a dispute is handled.

Examples and community discussions include Medify help threads and user posts; see Medify’s own help resources and community feedback for context.

Documentation checklist

• Account email and username; subscription or order reference; screenshots of billing charges; screenshot or confirmation showing subscription status after cancellation; dates and times of cancellation attempts; copies of any email or chat communication with Medify or app-store receipts.

Common mistakes

Avoid these frequent errors: uninstalling the Medify app without cancelling the subscription (this does not stop billing), waiting until the renewal day to cancel (cancellations at least 24 hours before renewal are recommended), assuming a 14‑day statutory refund applies in Canada when Medify’s terms state otherwise, and contacting the vendor when the purchase was billed through Apple or Google - you must cancel through the platform that processed the payment.

Comparative recap

After cancelling

Save confirmation screenshots and any email receipts showing the subscription was turned off. If you need official documentation or wish to escalate, contact Medify support first and provide the documentation checklist items. Useful links: Medify cancellation help (how to cancel), Medify terms (terms and conditions), and Medify refund policy (refund policy). For app-store purchases see Apple support (manage subscriptions on iPhone) and Google Play support (cancel subscriptions on Android).

If billing persists after cancellation, contact your card issuer or payment provider to discuss dispute or chargeback options and provide your proof of cancellation.

Address

For formal written correspondence (send by registered mail / raccomandata A/R to ensure delivery confirmation):

Shipyards Health, 102‑88 Lonsdale Avenue, North Vancouver, BC V7M 2E6, Canada