Cancel Medify: Easy Method

What is Medify

Overview

Medify is an online test-preparation company focused on medical entrance exams such as the UCAT, GAMSAT and interview practice.

Services

Medify provides question banks, practice tests, performance analytics and certificates accessed via subscription plans.

How to cancel Medify

Cancel via your Medify account (recommended)

• Log in to your Medify account on the Medify website.
• Go to My account → Billing → Manage your subscription → Cancel subscription.
• Confirm cancellation when prompted; your access continues until the current billing period ends.
• Cancel at least 24 hours before renewal to avoid unintended charges.

Other cancellation routes

• If you used an app store purchase, Medify’s documentation does not explicitly describe App Store or Google Play cancellations; cancellation via the website is the documented method.
• If you cannot cancel via the website, contact Medify support by email or their support form requesting cancellation and keep copies of all correspondence.

What happens when you cancel

Access after cancellation

After cancellation you retain access until the end of the current billing period.

Once the billing period ends, your subscription access will stop and features tied to an active subscription will no longer be available.

Renewal and charges

Automatic renewal will stop after cancellation; to avoid an unintended renewal charge, cancel at least 24 hours before the renewal date.

Keep records of cancellation confirmation or screenshots in case of billing disputes.

Will I get a refund?

Medify refund policy (general)

Medify operates a strict no-refund policy: purchases including subscriptions, courses and certificates are generally final.

Refunds are only granted at Medify’s discretion in exceptional circumstances.

Exceptions and processing

• If Medify approves a refund, processing typically takes 7 - 10 business days.
• For approved refunds a processing fee applies: £5 for UK/international purchases and AU$10 for Australia and New Zealand.
• There is no automatic statutory 14‑day cooling-off clause referenced in Medify’s public terms for NZ buyers.

Medify plans and pricing

Pricing summary

Official ANZ pricing is listed in AUD by Medify; user reports sometimes cite NZD equivalents.

Plan details

Your consumer rights in New Zealand

General NZ consumer protections

New Zealand consumer law may provide remedies for services that are faulty, not delivered as described, or misrepresented.

These statutory rights can apply even where a supplier’s terms say refunds are discretionary.

How this applies to Medify

• Medify’s publicly stated policies do not explicitly reference NZ statutory cooling-off or automatic refunds.
• If you believe the service was faulty or misrepresented, you may rely on general consumer law and should document issues and contact Medify support.

Customer experiences

Positive feedback

Many users praise Medify for comprehensive question banks, plentiful mocks and useful performance analytics for UCAT preparation.

Some report that the challenging question sets better prepared them for actual tests.

Negative feedback

Common complaints include charges continuing after users believed they had cancelled and problems with app reliability during mocks.

Users also report occasional loss of statistics or prematurely ended tests in the app.

Documentation checklist

Essential items to keep

• Account email and username used to subscribe.
• Screenshots of subscription settings and the cancel confirmation screen.
• Order receipts, transaction IDs, and dates of charges.
• Copies of any emails or support tickets exchanged with Medify.

Useful extras for disputes

• Screenshots of billing statements showing the charge.
• Notes on attempted cancellations, including timestamps and method used.
• If purchased through App Store/Google Play, a copy of the store receipt.

Common mistakes

Assuming app cancellation is automatic

Some users assume cancelling in the app or deleting the app cancels the subscription; Medify’s documentation emphasises cancelling via account settings.

If you made a purchase through an app store, check the store’s subscription settings as well.

Waiting too close to renewal

Waiting until the renewal date can lead to unintended charges; Medify advises cancelling at least 24 hours before renewal.

Not keeping cancellation confirmation is another common issue when disputing charges.

Comparative recap

At-a-glance comparison

After cancelling

What to check

Save cancellation confirmation and monitor your card or store for any unexpected renewals.

If charged after a confirmed cancellation, collect evidence and contact Medify support immediately.

Helpful links

• How to cancel (Medify help article)
• Updates to account cancellation (Medify)
• Medify terms & conditions (ANZ)
• Medify refund policy

Address

Registered office

Medify Ltd, Suite LP25360, 20 - 22 Wenlock Road, London, England, N1 7GU.

Postal cancellation note

There is no New Zealand postal cancellation address published; postal cancellation would use the UK registered office address above.