Cancellation Myob: Easy Method

What is Myob

Myob as an accounting subscription used by small businesses

Myob is a subscription-based accounting and business software service used for bookkeeping, invoicing, payroll, banking feeds, and reporting. In Malaysia, many users also know the brand through ABSS Asia, which handles the local presence from Kelana Jaya, Selangor.

The service is aimed at sole traders, small businesses, and established companies that want cloud tools instead of manual spreadsheets. Based on the available pricing data, plans range from Solo at $12.00 (RM57)* per year to AccountRight Plus at $66.00 (RM312)* per month, so the cost gap is quite wide depending on business size.

Main features people actually pay for

Users usually pay Myob for practical functions that save admin time. The listed plan features include invoicing, admin tools, banking, payments, payroll support for some plans, inventory on higher tiers, and built-in AI features on several plans (pricingsaas.com).

For a sole trader, the paid value is normally simple record-keeping and payment tracking. For a growing company, the value moves to staff management, connected bank accounts, inventory, and financial reporting, which is why the Pro and AccountRight Plus plans cost much more than Solo or Lite.

How Myob behaves for users in Malaysia

Malaysian users often get caught by two practical issues: the cancellation option can be hard to spot inside the account area, and support hours follow Melbourne time, listed as Monday to Friday, 7am to 5pm. That means if you call from Malaysia, your best chance is usually earlier in the local day so you do not miss the support window.

Local pricing is not clearly published in the source set for Malaysia, so the best available numbers are converted into MYR from foreign pricing. The Malaysia office address tied to ABSS Asia gives local users a real correspondence point, which matters if you need written proof or want to escalate a billing dispute.

Business model, billing style, and what is still unclear

Myob runs on recurring subscriptions, with both monthly and annual billing shown in the pricing data. The sources do not clearly confirm a free trial conversion rule, minimum contract length, or a detailed auto-renewal clause, so readers should assume billing continues until cancellation is completed on the correct channel.

That matters because many users get frustrated when they think stopping use is enough. It is not enough lah. If you stop logging in but never submit the cancellation request or cancel through App Store or Google Play where relevant, the charges may continue.

How to cancel Myob without getting charged again

Checks to do before you press cancel

A lot of Myob users worry about two things: getting billed again after cancelling and losing access too early. Before you do anything, note your next billing date from your invoice or payment record, save a screenshot of your current plan, and export any key data you may need later.

Also save proof of payment such as the last invoice amount, transaction date, and the card used. If your plan is one of the published examples, that may be Pro at $21.00 (RM99)* monthly or AccountRight Plus at $66.00 (RM312)* monthly, so one extra billing cycle is not a small amount for many SMEs.

• Screenshot the current subscription plan and account page
• Check the next billing date on your invoice history
• Export accounting records, invoices, payroll data, and reports
• Save the last 2 to 3 payment confirmations
• Write down the exact email linked to the account

Cancel through the web account

If you subscribed directly with Myob, the clearest route is through the account area. The verified click path is: sign in to my.myob, open the My Products menu, select My Products, expand the product you want to cancel, click Request Cancellation, complete the form, then click Submit call back request (myob.com via help.myob.com).

This wording matters because some users waste time searching random settings pages. If you do not see a big cancel button straight away, look specifically for the product expansion panel under My Products. The official support guide is available here: Myob cancellation help page.

Once you submit the call back request, take a screenshot of the final confirmation screen. If no confirmation appears, refresh carefully and check whether the request is already logged before submitting again, because duplicate requests can make follow-up messy.

Cancel through App Store or Google Play if you subscribed there

If your Myob subscription was started through an app store, cancel it there instead of relying only on the Myob website. This is a common mistake with SaaS apps, and it is one reason some people still get billed after thinking they already cancelled.

For App Store on iPhone or iPad, open the App Store, tap your profile icon, select Subscriptions, find the MYOB subscription, then tap Cancel Subscription (myob.com). For Google Play on Android, open Google Play Store, tap the menu icon, select Subscriptions, find the MYOB subscription, then tap Cancel Subscription (myob.com).

• Use App Store if Apple bills you
• Use Google Play if Google bills you
• Use my.myob if Myob bills you directly
• Check the payment descriptor on your bank statement to confirm the billing channel

Phone, email, and support timing from Malaysia

If the online process stalls, you can contact support by phone at +61 1300 555 111 or by email at [email protected]. Support hours are Monday to Friday, 7am to 5pm Melbourne time, with no live chat listed in the verified data.

For Malaysia, this timezone gap is one of the real friction points. If you call too late in the day, can or not get through depends on the clock, and several user complaints mention long waiting times, so prepare your account email, invoice number, and recent charge amount before calling.

Postal notice as an extra proof option

If you want a paper trail, you can send a written cancellation notice to the Malaysia correspondence address. This should not replace using the proper billing channel, but it can help if there is a dispute later about whether you asked to cancel on time.

Some users now use certified digital post services such as Postclic instead of traditional registered mail because the sending, receipt, and opening trail is timestamped. If you use ordinary registered mail, keep the receipt and the full letter copy.

What changes after you cancel the subscription

Access usually continues until the paid period ends

Many users fear they will lose access the moment they cancel. The available sources do not spell out an exact end-of-access rule for every Myob plan, but with recurring SaaS services the usual pattern is access continues until the end of the already paid billing period unless support tells you otherwise.

That means if your monthly plan renews on the 20th and you cancel on the 10th, you should expect the service to remain available until around the next billing date, not vanish on the same day. Because Myob does not clearly publish this in the provided sources, take a screenshot of the displayed end date if it appears in your account.

If you do nothing, billing may continue

The provided terms data does not clearly state the auto-renewal clause, but the pricing and subscription structure strongly suggest ongoing recurring billing until cancellation is processed. In plain terms, stopping use is not the same as stopping charges.

This is exactly why users complain about being charged after selling a business or closing operations. If your business has shut down, do not wait until the billing date passes. Submit the cancellation request before the next cycle and keep proof on the same day.

Your data and records

The sources do not clearly explain Myob data retention after cancellation. Because that gap creates risk, export what matters before you cancel, especially invoices, payroll files, transaction reports, customer lists, and tax records.

For a Malaysian SME, these records can matter for audits, handover, or tax filing later. If you only realise after closure that a report is missing, recovering it may be harder and slower than downloading it while the account is still active.

Refunds, billing disputes, and what Malaysian users can realistically expect

The refund rule Myob does publish

Myob states that refunds are processed promptly, within 30 days after the cancellation request is received, and that a credit is valid for 12 months from the date of issue for use toward other Myob courses (myob.com). That is the clearest refund statement in the source set.

The catch is that this wording is tied to the published refund information and does not clearly promise a pro-rated cash refund for unused subscription time. So if you cancel halfway through a billing cycle, do not assume money comes back automatically.

Unused time and billing errors

The provided sources do not clearly explain whether Myob refunds unused subscription periods or how it handles billing mistakes case by case. Because of that, the realistic expectation is mixed: you may get a response, but success for partial unused periods is not clearly supported by published terms.

If the issue is a duplicate charge, the evidence matters more than arguments. Save two billing lines from your bank statement, the invoice numbers, and the date you submitted cancellation, then ask for reversal in one short email so the support team can trace it quickly.

How to ask for a refund in practice

If you want a refund, use the same path you used for cancellation and follow up by email with the exact amount and date. Put your account email, subscription name, charge date, and the amount in MYR in the message, and attach a screenshot of the cancellation request confirmation.

• Submit cancellation in the account or app store
• Email [email protected] with the billing evidence
• Request refund or reversal in one sentence
• Ask for a written decision within 30 days
• Keep every reply for escalation

Chargeback as a last resort in Malaysia

If Myob or the billing platform keeps charging after a valid cancellation, a chargeback can be the final fallback. In Malaysia, banks usually describe this as disputing an unauthorised or recurring card transaction, and the common timeframe is around 60 to 120 days from the transaction date or from when you discovered the problem.

This sits within Bank Negara Malaysia’s financial consumer protection framework, including the Financial Services Act 2013 or Islamic Financial Services Act 2013 complaint handling rules. Use chargeback only after you have cancellation proof, invoice copies, and at least one written attempt to resolve the matter directly.

Subscription terms that matter because Myob does not explain them clearly

What the available terms data does and does not say

The available terms data is thin. It does not clearly set out a published auto-renewal clause, minimum commitment duration, free trial conversion terms, data retention period after cancellation, governing law, or dispute resolution steps in the source material linked to myob.com/legal.

For Malaysian users, the practical reading is simple: assume the subscription continues until you actively cancel through the right billing channel, and do not assume trial or dormant accounts stop on their own. Where Myob is silent, your screenshots and invoices become more important.

What this means before you subscribe or cancel

If a plan is billed annually, such as Solo at $12.00 (RM57)* annual or Lite at $94.50 (RM446)* annual, the missing commitment details matter because a user may expect easy mid-cycle exit terms that are not clearly published. If a plan is monthly, the risk is usually lower, but recurring billing still needs active cancellation.

For users comparing software, this lack of clarity is not ideal. Clear terms save time and reduce disputes, while unclear terms create exactly the kind of complaints seen in user reviews about long calls, unexpected renewals, and trouble getting charges stopped.

Myob plans and pricing in MYR for Malaysian users

Current plan table

These prices are approximate and converted from USD using 1 USD ≈ 4.72 MYR. Local Malaysia pricing may differ, so confirm the final amount on the official Myob website before subscribing.

Which plans are cheapest and most expensive

The cheapest listed plan is Solo at $12.00 (RM57)* annual, while the most expensive listed plan is AccountRight Plus at $66.00 (RM312)* monthly. That difference is huge, so it is worth checking whether you are paying for inventory, payroll depth, or multi-employee tools you no longer need.

Lite at $94.50 (RM446)* annual looks affordable on paper for a small business, but annual billing can feel heavier if the business closes early. Pro at $21.00 (RM99)* monthly is usually the safer middle ground for users who want flexibility instead of a yearly commitment style.

Billing notes and value check

The price data mixes annual and monthly plans, so direct savings comparisons are limited. Still, annual plans usually lock in a lower effective monthly cost, while monthly plans give cleaner exit timing if your business changes fast.

No cancellation fee or early termination fee was found in the terms data. That is good news, but it does not solve the bigger issue, which is making sure the cancellation request reaches the correct system before the next billing run.

Your rights in Malaysia if Myob billing goes wrong

Laws that matter for subscription disputes

In Malaysia, the key consumer law is the Consumer Protection Act 1999. It does not create a universal cooling-off period for every online subscription, but it still matters if a service misrepresents charges, handles billing unfairly, or ignores a valid complaint.

For direct sales contracts, Malaysian law gives a 10-working-day cooling-off period under the Direct Sales and Anti-Pyramid Scheme Act 1993. This only applies to specific selling methods such as door-to-door or mail order style contracts, so it will not automatically cover every Myob signup.

How this applies to a Myob subscription

If you signed up to Myob online in the ordinary way, do not assume you have an automatic 10-day right to change your mind. The available Myob terms do not clearly offer a separate cooling-off policy, so your strongest protection is good documentation plus the CPA 1999 if billing or representations are unfair.

If a salesperson sold the subscription through a channel that fits direct sales rules, the 10-working-day cooling-off right may apply if the contract meets the written form requirements. In that situation, check whether the contract carries the required cooling-off statement and signatures.

How to complain to KPDN or take a claim further

If Myob ignores your cancellation or refund request, escalate in this order: complain to Myob in writing, give a short deadline, then file a complaint with KPDN, the Ministry of Domestic Trade and Cost of Living. If money is still disputed, you can consider the Tribunal for Consumer Claims Malaysia, known as TTPM.

When filing, include your cancellation screenshot, invoice copies, payment statement, email trail, and a one-page timeline. KPDN and TTPM work much better when your documents are tidy and the disputed amount is clearly stated in RM.

Useful authorities for Malaysian consumers

KPDN is the main ministry for consumer matters in this area, while TTPM is the practical route for many lower-value consumer claims. If your card dispute is with the bank rather than the merchant, Bank Negara Malaysia also becomes relevant for complaint handling.

• KPDN official website
• TTPM official website
• Bank Negara Malaysia official website

What customers say about cancelling Myob

Overall verdict from available reviews

Overall rating trend from the available set is poor: 0 positive and 5 negative reviews out of 5 unique reviews. Based on that sample, cancellation looks difficult rather than smooth, with the biggest pain points being long support delays, unclear cancellation paths, and charges continuing after users tried to stop the service.

That said, there are still reasons businesses use Myob, including accounting depth, payroll tools, and established workflows. The problem shown in these reviews is not that the software has no value, but that cancellation and support can be frustrating when timing is tight.

Recurring themes table

Sources summary table

Individual user comments worth paying attention to

• "I have been a customer since day 1 and since May 25, 2026, have spent 16 hours on hold, now a lost file despite promises to resolve issues, continue to charge fees..." (TrustPilot)
• "Terrible services, they doubled up my account being charged twice every month, called 10 times no resolution, no one replies to emails! I'll have to cancel my card to stop payments." (TrustPilot)
• "As with a lot of posts on this forum, it is so hard to cancel subscriptions. I sold my business in March 2022, then got an automatic payment taken out of my credit card to pay for all of the 2022/23 financial year even though I didn't own the business and didn't use MYOB." (MYOB Community)

Documents to collect before and after you cancel

What to save before cancellation

If cancellation steps feel unclear, the best protection is paperwork. Save the subscription page, plan name, last billing date, next billing date, and screenshots of every page you click from my.myob before submitting the request.

Also export your working data before access changes. For accounting software, that means invoices, customer lists, transaction ledgers, payroll records, inventory reports, and tax-related reports where relevant.

• Plan screenshot
• Invoice PDF
• Bank statement screenshot
• Exported reports
• Account email proof

What to keep for refund or dispute cases

For a refund request, the most useful evidence is the transaction ID, charged amount in RM, payment date, and the exact wording of your cancellation request. If support says they cannot locate your request, the timestamped screenshot is often what saves the case.

After cancellation, keep the confirmation email or confirmation screen, then monitor the next one or two billing cycles. Many disputes become harder simply because the user notices the extra charge too late and the bank dispute window starts closing.

Common mistakes that make Myob cancellation harder

Using the wrong cancellation channel

If Apple or Google billed you, cancelling only on the Myob website may not stop the subscription. This is a classic SaaS mistake, and it can lead to another monthly charge even though you already contacted support.

Solution: match the cancellation method to the billing source shown on your card statement. App Store needs App Store cancellation, Google Play needs Google Play cancellation, and direct billing needs my.myob.

Waiting until after the billing date

Users who plan to cancel later in the week often get caught when the renewal happens first. Several complaints revolve around business closure or sale, followed by billing that continued because the cancellation was not completed in time.

Solution: submit the request at least several days before the next billing date, then save proof on the same day. If the amount is high, such as AccountRight Plus at $66.00 (RM312)* monthly, do not leave it to the last minute lah.

Not keeping written proof

Phone calls alone are weak evidence if a dispute starts later. Reviews mention long hold times and unresolved cases, which means verbal promises are not enough when you need to show exactly when you asked to cancel.

Solution: always pair calls with screenshots, email summaries, and invoice copies. If you call support, send a follow-up email the same day with the account email, date, and what was requested.

Expecting an automatic pro-rated refund

Many users assume unused days will be refunded. The available Myob refund information does not clearly promise a pro-rated cash refund for unused subscription time, so expecting that by default can create disappointment and delay.

Solution: ask directly whether the refund will be cash, credit, or no refund at all. If support offers a credit, remember the published rule says the credit is valid for 12 months from the issue date (myob.com).

Forgetting timezone limits on support

Malaysia users often hit a practical wall because support hours are Monday to Friday, 7am to 5pm Melbourne time. If you start late or call near the end of that window, you may miss support entirely or end up in a long queue.

Solution: contact support earlier in the Malaysian day and prepare all documents before the call starts. That cuts call time and lowers the chance of having to repeat the story to another agent.

Comparison of cancellation routes for different Myob billing channels

Method comparison table

Key takeaway for Malaysian users

The web account route is usually the most direct for standard Myob billing, while app store routes are essential if Apple or Google handles the payment. Registered mail is slower, but it gives stronger proof if a dispute later goes to KPDN, TTPM, or your bank.

No single method fits everyone. The smart move is to use the billing-matched route first, then keep backup proof through email or written notice if the account involves bigger sums or past billing trouble.

After cancelling, how to verify everything is really stopped

Immediate checks after the request

Once you cancel, do not just close the tab and move on. Check for a confirmation email, screenshot the final page, and place a calendar reminder 3 days before the next expected billing date so you can verify whether the charge actually stopped.

If the account page still shows the active plan without any pending cancellation note, contact support the same day. Fast follow-up is much easier than trying to reverse a charge after the renewal has already happened.

Monitor your bank statement and dispute quickly if needed

Watch at least the next one to two billing cycles on your card or bank statement. If a new recurring charge appears after cancellation, ask Myob for reversal immediately and, if needed, dispute the unauthorised recurring transaction with your issuing bank within the usual 60 to 120 day window in Malaysia.

For the bank dispute, send the cancellation screenshot, invoice, bank line item, and your email trail. This is where organised records make the difference between a fast reversal and a dragged-out complaint.

Alternatives if you still need accounting software

If you are leaving Myob but still need a cloud accounting tool, three practical alternatives are Xero from $27 per month, QuickBooks Online from $25 per month, and Zoho Books from $15 per month. Xero is known for a user-friendly interface, QuickBooks Online is strong for general small business accounting, and Zoho Books is attractive for smaller budgets.

If your business is more complex, Sage Intacct offers advanced finance features with custom pricing, while Odoo Accounting starts from $20 per month and fits users who want accounting tied to a wider business system. The right choice depends on whether you need payroll depth, inventory, or simpler invoicing senang-senang.

Useful links

• Official Myob cancellation help
• Official Myob billing and subscription page
• KPDN official website
• Tribunal for Consumer Claims Malaysia

Where to send a written cancellation notice in Malaysia

Malaysia correspondence address

If you want to send a written cancellation notice or supporting documents, use this Malaysia office address:

• Suite 1001-1, Level 10, Tower 1, Wisma AmFirst, Jalan SS7/15 (Jalan Stadium), 47301 Kelana Jaya, Selangor, Malaysia

Use the account email, customer name, phone number, product name, and last invoice reference in the letter. Written notice is useful as backup evidence, but the actual stop request still needs to match the billing channel used for the subscription.

What to include in the letter

Keep the letter short and specific. State that you are requesting cancellation of the Myob subscription, list the account email, identify the plan, give the last charge date and amount, and ask for written confirmation that recurring billing will stop before the next cycle.

Attach or mention copies of the invoice, payment proof, and any previous support case number. If you are sending it after an unresolved support contact, write the exact dates of those earlier attempts so the timeline is clear from the start.