Cancellation Myob: Easy Method

What is Myob

MYOB is a suite of cloud and desktop accounting and payroll products used by small and medium businesses to manage invoicing, expenses, payroll and reporting. In Canada it is offered by Bestware (Canada) Inc. o/a MYOB and is sold as subscription plans ranging from mobile-only to full-featured business and payroll packages.

The service integrates bank feeds, GST/HST reporting and payroll automation; plans and features vary by tier and by how the subscription was purchased (directly through MYOB or via app stores).

How to cancel Myob

Cancelling depends on how you subscribed. Subscriptions purchased directly from MYOB can be cancelled through MYOB's My Account portal; subscriptions bought through Apple App Store or Google Play must be cancelled through those stores. Below are the common steps when cancelling a direct MYOB subscription.

• Sign in to MYOB My Account → Manage my product → Go to product → Cancel subscription. Allow at least 10 calendar days’ notice before your next billing date.
• After you submit a cancellation request, MYOB will contact you within 48 hours to confirm and finalize the process.
• If you request a credit or refund via My Account, MYOB will process that request within 5 business days.
• If you subscribed via Apple (iOS) or Google Play (Android), cancel directly through Apple/Google; MYOB cannot cancel platform-store subscriptions for you.
• If you prefer postal cancellation or need proof of delivery, send notice by registered mail to the MYOB Canada address (see Address section).

What happens when you cancel

When your cancellation is accepted, future renewals stop but your account typically remains active until the end of the current paid period. You should expect access to continue for the time you have already paid.

MYOB notes you can resubscribe within 60 days and retain your business file; after that period business-file retention may not be guaranteed. Keep local backups and exported data before cancellation if you need long-term access to records.

Will I get a refund?

MYOB will process refund or credit requests submitted through My Account within 5 business days, but refunds are subject to MYOB's policies and the circumstances of the request. If you subscribed through Apple or Google Play, refunds and credits are handled under Apple’s or Google’s refund policies, not by MYOB.

Under Canadian federal and provincial consumer law there is no universal statutory “14‑day” right to cancel software subscriptions simply because you changed your mind; refunds are generally only required where a product is defective or where a specific statute or contract term provides for one. Review MYOB’s terms and any applicable provincial rules for details; see government guidance on refunds and exchanges for consumers in Canada at ISED - Refunds and Exchanges.

Myob plans and pricing

Note: These are approximate Canadian-dollar conversions from Australian pricing (exchange rate used ≈ 1 AUD = 0.87 CAD). No official Canadian pricing list was found in the verified data.

Your consumer rights in Canada

Canadian federal law does not grant a blanket right to refunds for a change of mind on software subscriptions. Refund obligations typically arise when a product is defective, materially different from what was sold, or when provincial legislation or a specific contract term requires it. Businesses should review the applicable provincial consumer-protection statutes for any narrow rights that may apply to particular contracts.

Consumer remedies can also depend on whether you are acting as an individual consumer or a business purchaser; business customers have fewer statutory protections. Always keep a copy of purchase terms and any communications with the vendor.

Customer experiences

Reviews are mixed. Some users praise MYOB for ease of use and value for money, noting useful payroll integration and reliable core features (Trustpilot, Capterra).

At the same time, many customers report problems with cancellations, long customer-support wait times, and unresolved technical issues. Complaints include continued billing after attempted cancellations and difficulty obtaining timely refunds or confirmations of cancellation (Trustpilot).

Documentation checklist

• Account email and business name exactly as registered with MYOB
• Subscription plan name and next billing date (screenshot of billing page if possible)
• Payment method used (last 4 digits of card or bank reference)
• Copy of the cancellation request or confirmation (email/chat transcript)
• Receipts or screenshots of recent charges and any refund/credit communications
• If sending postal notice, registered-mail receipt and tracking number

Common mistakes

Common errors include trying to cancel an App Store/Google Play subscription via MYOB (those must be cancelled through Apple/Google), failing to allow the required 10 calendar days’ notice before the next billing date, and not saving confirmation of the cancellation. Some users assume a refund is automatic; in Canada refunds depend on MYOB’s policy and applicable law. Another frequent mistake is not exporting or backing up business data before cancelling - while MYOB may retain files for 60 days, you should keep a local copy if records are needed long-term.

Comparative recap

After cancelling

After cancellation, export and securely store any necessary business records (invoices, payroll reports, tax records) before access ends. Monitor your bank and card statements for any unexpected charges following cancellation and keep the cancellation confirmation on file.

If you believe you have been wrongly billed after a confirmed cancellation, contact MYOB support and, if needed, your payment provider to dispute the charge. For policy and consumer guidance see MYOB’s help page on cancelling subscriptions at MYOB - Cancelling your MYOB subscription and Canadian consumer information at ISED - Refunds and Exchanges.

Address

Bestware (Canada) Inc. o/a MYOB
2410 Meadowpine Blvd., Ste 103
Mississauga, Ontario, L5N 6S2 Canada