Cancellation Myob: Easy Method

What is Myob

Myob as a business software subscription

Myob is a subscription-based accounting and business software brand used by small and medium-sized companies for bookkeeping, invoicing, payroll, inventory, and reporting. The brand started in 1991 and is based in Australia, which matters if you are in the Philippines because support hours and legal terms are tied to Australia, not local Philippine business hours or local law by default.

If you signed up for Myob, you likely bought access to cloud or hybrid accounting tools rather than a one-time software license. The practical issue for Philippine users is that cancellation can feel unclear, especially when support runs from 9:00 AM to 5:00 PM AEST, Monday to Friday, and some users report continued billing after they thought the account was already closed.

Main features people actually pay for

Paid Myob plans focus on business operations, not just simple expense tracking. Depending on the plan, you are paying for payroll, timesheets, inventory, multiple currencies, budgets, job tracking, bank accounts, sales orders, and support tiers, with published examples ranging from $5.00 (₱282) to $126.00 (₱7,119) per billing period based on available pricing data (capterra.com).

The expensive plans are aimed at businesses that need payroll for many employees, warehouse support, or advanced reporting. If you only needed basic accounting for a small shop, freelancer setup, or side business, there is a real chance you are paying for features you barely use, which is one of the strongest reasons people cancel.

What Myob looks like from the Philippines

Here is the thing for Philippine users: official pricing is primarily published in foreign currency, support is centered on Australia, and the terms page points to Australian law at Myob Legal. That setup can be frustrating if you are paying with a Philippine-issued card, GCash-linked card, Maya card, or a company credit card and need fast help after an unwanted renewal.

Local support details are limited. Research also points to two common pain points in the Philippines: online cancellation can be confusing, and support delays may happen because of time zone differences and language barriers. If you want a locally focused accounting option after canceling, ABSS, Xero, and FreshBooks are worth comparing depending on your tax and payroll needs.

How to cancel Myob without getting billed again

Checks to do before you click anything

Many users get stressed when they cancel but still see another charge later. Before you start, log in and note your exact billing date, take a screenshot of your current plan name, and download any reports or payroll data you may need. This matters because Myob does not clearly specify public data retention timing after cancellation in the legal material provided at myob.com/legal.

Also save proof of your current subscription page before canceling. A quick set of screenshots should include your account dashboard, the plan page, the billing screen, and the final cancellation confirmation. If you are using the software for payroll or tax records, export what you need before the next billing cycle so you are not scrambling later.

• Screenshot your plan name and account email
• Write down the next billing date
• Export invoices, reports, payroll, and contacts
• Save recent payment receipts or card statements

Exact web cancellation path in Myob account

The official web route is the cleanest starting point. Log in to Myob cancellation help and then open My Account at myaccount.myob.com. From there, click Manage my product. If your account shows more than one product, click Go to product for the one you want to stop. Then click Cancel subscription and follow the prompts (help.myob.com).

The truth is, Myob’s cancellation flow is more complicated than it should be for some users, especially when product names differ between older and newer plans. Take note of the exact product you are canceling. If you manage multiple businesses under one login, double-check that you are inside the correct product tile before you confirm anything.

• Log in to My Account
• Open Manage my product
• Select Go to product if shown
• Choose Cancel subscription
• Follow every on-screen prompt
• Capture the final confirmation screen

Phone, chat, email, and postal route

If the web method fails or the cancel button does not appear, you can call Myob during business hours. One verified cancellation number is 1300 940 281 for business hours support, and support research also lists +61 130 055 5123, available 9:00 AM to 5:00 PM AEST, Monday to Friday (help.myob.com). Because the Philippines is usually 2 to 3 hours behind AEST depending on daylight saving changes in Australia, morning calls from the Philippines often work better than late afternoon calls.

Live chat is available through the Myob Help Centre via the chat bubble on the help page, and the listed email is [email protected]. Email is not the primary published cancellation channel, so use it mainly to create a written trail after you submit the cancellation online or by phone. In your message, include your account email, product name, last 4 digits of the card if relevant, date of cancellation request, and a simple line asking for written confirmation that renewal has stopped.

If you want paper proof, you can send a registered letter to the Philippine distributor address. Traditional registered mail works, and some people now use digital registered-letter services such as Postclic for timestamped proof of sending and receipt. That can help if you are building evidence for a billing dispute later.

• Phone: 1300 940 281
• Alternate phone: +61 130 055 5123
• Hours: 9:00 AM to 5:00 PM AEST, Monday to Friday
• Chat: via Myob Help Centre bubble
• Email: [email protected]

After you cancel, what actually changes on your account

Access after cancellation and your next billing date

Myob’s public cancellation help explains how to cancel, but it does not clearly spell out a detailed post-cancellation access timeline on the same help page. In practice, you should assume service continues until the end of the current paid period unless support tells you otherwise in writing, then stops before the next billing date. Because auto-renewal timing is not clearly specified in the legal summary provided, your safest move is to cancel several days before renewal, not on the due date itself.

If your subscription renews monthly and your next charge is on the 25th, aim to complete cancellation and save proof by the 20th or earlier. That gives you a buffer in case a support agent asks for a callback or if your account has more than one linked product.

Auto-renewal and data questions Myob does not clearly answer

Myob’s legal page does not clearly specify public details for commitment duration, free trial conversion, auto-renewal wording, or data retention after cancellation in the research set. That means you should not assume your historical records will remain available forever after the account closes. Export everything you need before the current billing period ends.

If you do nothing, the practical risk is simple: your active subscription may continue to renew and bill the saved payment method. This is exactly why users who already canceled should still watch their bank or card statement for at least 60 days after the supposed stop date, especially if they had trouble getting a clear confirmation email.

Myob refund policy and what Philippine users can realistically expect

General refund rule from available Myob sources

The available Myob community source is blunt: after cancellation, there is no refund. The same answer appears for general cancellation, unused period, and billing-error scenarios in the provided research source, which means you should not expect a pro-rated credit for leftover days unless support gives a special exception in writing (community.myob.com).

That no-refund stance is one reason users get upset after canceling. Many expect that stopping a subscription mid-cycle means the unused portion will be returned. Based on the verified source provided here, that is not the standard outcome with Myob.

Your rights in the Philippines and how they fit this case

In the Philippines, consumer complaints on online subscriptions generally fall under the Consumer Act of the Philippines, Republic Act No. 7394, with the Department of Trade and Industry handling complaints. A seven working day cooling-off period is commonly recognized for door-to-door or direct sales, but there is no universal statutory cooling-off rule for all online subscriptions. So if you bought Myob online, your refund argument usually depends more on misrepresentation, unauthorized billing, or failure to honor cancellation than on a general right to change your mind.

If you canceled properly but were still charged, that is a stronger case than simply saying you no longer want the service. Save screenshots, account emails, billing dates, and the exact amount charged. Those details matter if you escalate to DTI or your bank.

Best way to ask for a refund or billing correction

Start with the written route even if you already called. Send a short email to [email protected] after using the account cancellation page or phone support. Include your account email, product name, charge date, amount, and a screenshot showing that you attempted cancellation before the renewal date. Ask for two things only: cancellation confirmation and refund review for the specific charge.

If the charge hit your Philippine credit card, debit card, GCash-linked card, or Maya card and Myob does not fix it, ask your provider for a chargeback or dispute. Under BSP-related card dispute practice in the Philippines, cardholders often have up to 60 days from the statement date to question an unauthorized or continued charge. Use chargeback as the fallback when you have proof of cancellation and the merchant still billed you.

Myob terms and subscription conditions that affect cancellation

What the legal page does and does not clarify

The legal source at Myob Legal points users to Australian law, but the research summary does not show a clear public clause for auto-renewal, commitment duration, free trial conversion, dispute resolution, or data retention after canceling. For a Philippine user, that means the most important practical protection is your own documentation rather than relying on a clearly explained public cancellation clause.

No early termination fee was found in the supplied terms-related material, and no cancellation fee was found either. That is good news, but it does not solve the bigger issue, which is proving the exact date you requested cancellation if a later charge appears.

How these terms affect real users

Because applicable law is Australian law on the legal page, support may answer based on Australian internal policy even when the cardholder is in the Philippines. That does not remove your local rights under RA 7394 for consumer complaints in the Philippines, especially if the problem is continued billing after cancellation rather than a simple change of mind.

Take note of the gap here: the public legal summary is not detailed enough on post-cancellation data handling. So if you need payroll history, invoices, or inventory reports for BIR-related records, download them before your final paid period ends. Waiting until after closure is a gamble.

Myob plans and pricing in Philippine peso

Current subscription plans and converted local prices

Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Check the official website for exact local prices and billing terms.

Which plan costs the most and where users may be overpaying

Based on the available data, MYOB Business Pro at $126.00 (₱7,119) is the highest listed plan, while MYOB Business Lite at $5.00 (₱282) is the lowest. The jump from Lite to the higher business tiers is steep, so if you mainly need invoicing and simple bookkeeping, a premium plan can become expensive fast.

There is also a price increase discussion in the verified sources, which is another reason to review your plan before renewal. If your team does not use multi-currency, unlimited payroll, timesheets, or warehouse-related features, downgrading before canceling entirely may be worth checking for one final billing cycle.

Philippine consumer rights when Myob cancellation goes wrong

Rules that matter for subscriptions in the Philippines

For Philippine users, the key law is the Consumer Act of the Philippines, Republic Act No. 7394, and complaints are commonly handled by the Department of Trade and Industry. A seven working day cooling-off period is recognized for door-to-door or direct sales, but online subscriptions like Myob do not have one universal cooling-off rule that automatically guarantees a refund just because you changed your mind.

What helps more in a Myob dispute is proof of unfair billing, unclear cancellation handling, or charges that continued after a valid cancellation request. If Myob’s public legal material is thin on auto-renewal and data retention, DTI can still look at the transaction and your evidence as a consumer complaint under RA 7394.

How to file a complaint and what evidence to send

If Myob charges you after cancellation, gather your account screenshots, confirmation email if any, support chat transcript, bank statement, and the date you requested cancellation. Then file a complaint with DTI through its consumer assistance channels and describe the issue in plain language: date subscribed, date canceled, date charged again, amount charged, and what response you received.

If the charge is on a card or e-wallet, contact your issuer in parallel. BSP-related dispute practice gives cardholders a practical path to question unauthorized or continued charges, often within 60 days from the statement date. For GCash, Maya, or card disputes, attach the same evidence bundle you prepared for DTI.

Useful authority contacts for Philippine users

For consumer issues, start with DTI. For card-payment disputes and unresolved billing through banks or e-wallets, BSP can be relevant. Myob’s own legal page says Australian law applies, but that does not stop you from using local complaint channels when the billing impact happens to a Philippine consumer.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas
• Myob Legal

What customers say about Myob cancellation

Overall verdict based on available reviews

Overall rating trend for cancellation experience: 0 positive and 5 negative reviews out of 5 unique reviews in the supplied dataset. That is a bad sign. The repeated complaint is not just long wait times. It is the more serious issue of users saying they canceled, then still got billed anyway.

For Philippine users, this lines up with the local pain points in the research: limited support access because of time zone differences and difficulty getting online cancellation resolved fast. To stay balanced, Myob still offers serious accounting features for larger businesses, but the cancellation reputation in the supplied user evidence is clearly weak.

Review summary table and direct testimonials

• "Trying to cancel a MYOB subscription is near impossible. Originally cancelled via their website but that failed upon more charges being made we contacted MYOB... they said they would cancel it but continued to charge me for the next month." (TrustPilot)
• "Scammers! They will only allow you to cancel if you call and stay on hold for ages... and after cancelling... they continue to charge you!" (TrustPilot)
• "I am not using your software and you are still charging for the next 12 months... Update 20/12/25 I am still waiting on the refund... edit 13/1/6 Finally got a refund." (TrustPilot)
• "Trying to cancel a subscription is extremely difficult... Despite this, my credit card was still charged six days later." (TrustPilot)
• "Absolute useless support... On top of that, the cancellation process is downright scummy." (TrustPilot)

Documentation you should keep before and after cancellation

What to save before you cancel

Before cancellation, build a simple evidence folder. Save screenshots of your subscription dashboard, the current plan name, the billing date, and the page where the cancel option appears. If your Myob account is tied to payroll, save employee records, payslips, tax summaries, invoices, and inventory exports before the period ends.

This step sounds basic, but it saves people a lot of hassle. In billing disputes, the difference between winning and losing is often one screenshot showing that the account was canceled before the renewal date.

• Subscription page screenshot
• Plan name screenshot
• Billing date screenshot
• Exported reports and payroll files

What to save for refunds or charge disputes

For refund requests or chargebacks, keep the transaction date, amount, payment method, statement screenshot, and the exact date you contacted Myob. If you called, note the time in Philippine time and Australia time, the number used, and the name of the agent if one was given.

After cancellation, keep the confirmation page and any email response for at least 60 days. That is the window many Philippine cardholders rely on when disputing a charge through a bank or e-wallet provider.

Common Myob cancellation mistakes that cause extra charges

Missing the real billing deadline

A common mistake is canceling on the billing date instead of a few days earlier. Because Myob support follows Australian business hours and some requests may need manual handling, a same-day cancellation can be risky. A safer habit is to cancel at least 3 to 5 days before renewal.

Example: if your charge lands every 30th, do not wait until the morning of the 30th in Manila. Time zone differences alone can push your request into the next billing cycle.

Relying on one phone call with no written proof

Several review complaints mention users calling, being told the account would be canceled, then later discovering another charge. The fix is simple: after any call, send an email summary the same day and ask for a written confirmation number or message.

If support says the cancellation is done, ask them to confirm the exact final service date and whether the next billing attempt has been stopped. That written record is gold if a dispute starts later.

Expecting a pro-rated refund for unused days

Another mistake is assuming Myob refunds the unused part of a month or year. The verified source supplied here says no refund after cancellation, including for unused periods. Cancel to stop future billing, but do not budget around getting money back automatically.

If you are within a short time from signup and the product was not suitable, ask anyway. Some users report eventual refunds after persistent follow-up, but the source-backed baseline is still no refund.

Forgetting to monitor the payment method after canceling

Some users stop checking once they see a cancellation screen. Do the opposite. Watch your card, bank, GCash, or Maya statement for at least two cycles. That is especially important when user reviews repeatedly mention continued billing after cancellation.

If a charge shows up, act quickly. Contact Myob, then your bank or wallet provider, and keep the cancellation proof ready for a BSP-related dispute or DTI complaint.

Myob cancellation methods compared side by side

Practical comparison table

Key takeaway from the comparison

The web route is the fastest when the cancel button is visible, while phone support can help if the account path fails or you need a human to verify the product. Registered mail is slower, but it gives stronger proof if you expect a dispute later. Google Play only matters if your subscription was actually billed through Google Play.

The practical move is to choose the channel that matches your evidence needs. If you are already worried about billing issues, use an online cancellation plus a written follow-up on the same day.

After canceling Myob, do these checks right away

Immediate steps and statement monitoring

Right after canceling, save the final screen, store the email confirmation, and put a reminder in your calendar for 3 dates: the expected final access date, the next billing date, and 30 days after that. If you do not receive confirmation, contact support the same day through chat or email so there is a written trail.

Then monitor your card or wallet statement for at least 60 days. If an unauthorized or continued charge appears, Philippine users can request a chargeback through their bank, card issuer, GCash, or Maya. DTI handles consumer complaints under RA 7394, and BSP is relevant for payment disputes.

Alternatives and useful links

If you are replacing Myob, Xero is a strong cloud option for invoicing, bank feeds, payroll, and reporting. ABSS is worth a look if local Philippine requirements are your priority, while FreshBooks works well for freelancers and service businesses that care more about invoicing and time tracking than deep inventory tools.

• Official Myob website
• Official Myob cancellation help
• Myob community refund discussion
• DTI official website
• BSP official website

Myob cancellation address for users in the Philippines

Physical mailing address

If you want to send a written cancellation notice or billing complaint by post, use this address:

• 2A H & M Bldg., #15 Linaw Street, Sta. Mesa Heights, Quezon City, 1114, Philippines

This address is useful when you want delivery proof in addition to the online account method. Include your full name, account email, product name, request to cancel, the date, and your preferred contact details.

When to use the address instead of online tools

Use the postal route if the web path fails, if phone support is not resolving the issue, or if you are preparing a paper trail for DTI or a bank dispute. Still, for speed, most users should start with the My Account cancellation flow at myaccount.myob.com and then add written proof if needed.

Heads up: sending a letter does not stop billing instantly. If the next charge is close, use the online account route and support channels on the same day, then keep the postal receipt as backup evidence.