Cancellation Vpn Proxy Master: Easy Method

What is Vpn Proxy Master and what Malaysians usually sign up for

Service profile, company details, and how the subscription works

Vpn Proxy Master is a paid VPN app and web service that sells privacy and location-changing access through recurring subscriptions. The service website is vpnproxymaster.com, and the cancellation address shown in the service context is in Singapore at 61 Robinson Road #06-01 Singapore 068893.

For Malaysian users, the key point is simple: this is an auto-renewing software subscription, not a one-off purchase. The support page says subscriptions renew automatically at the end of each billing cycle unless you cancel before renewal, and the company also offers a free trial once per account that can turn into a paid plan if you do nothing after the trial ends " (support.vpnproxymaster.com).

What people actually pay for in the Premium plan

The paid plans focus on up to 6 devices, with support across iOS, Android, Mac, Windows, TV, and other platforms. That is the practical value most users are buying, especially if they want one account for phone, laptop, and home devices instead of managing separate VPN logins.

There is also the usual VPN pitch of encrypted browsing, IP masking, and bypassing geo-restrictions. If you only used the free version and later saw a charge, check whether a free trial converted into a recurring plan or whether the purchase was made through App Store, Google Play, or the website order page at Vpn Proxy Master order page.

Availability, pricing, and local realities in Malaysia

Vpn Proxy Master shows plan pricing in Malaysian ringgit in the research data, with RM58.00 for 1 month, RM333.00 for 12 months, and RM375.00 for 27 months plus 3 free months. That local pricing helps, but support channels are still centralised online, with 24/7 customer support via Help Center chat and no published phone number for Malaysia.

Many Malaysian users get frustrated when cancellation steps are not obvious or when a charge appears after they thought they had cancelled. That worry is valid lah, because Vpn Proxy Master can be billed through different channels, and the right cancellation route depends entirely on where you bought the subscription.

How to cancel Vpn Proxy Master without getting charged again

Do these checks before you tap anything

If you are annoyed because the cancellation screen is not clear, slow down for two minutes before cancelling. Check your billing date, take a screenshot of your active plan, and save your receipt because the support team asks for your order receipt and registered email for website cancellations " (support.vpnproxymaster.com).

Also confirm where you subscribed. If the charge appears under Apple, Google, or an app store wallet, you must cancel in that store. If you paid on the Vpn Proxy Master website, the official support article says you should contact 24/7 LiveChat at least one day before the next renewal date " (support.vpnproxymaster.com).

• Open the app store or bank statement and note the exact merchant name.
• Take a screenshot of the subscription page showing the next billing date.
• Save the original receipt, invoice, or transaction ID.
• Check whether you are still in the free trial or already in a paid cycle.

Website cancellation through account support

For direct website subscriptions, Vpn Proxy Master does not publish a simple in-account cancel button in the verified source. The official instruction is to contact 24/7 Customer Support via LiveChat at least one day before the next renewal date, and to provide your order receipt plus registered email " (support.vpnproxymaster.com).

The practical route is this: open the Help Center, go to the unsubscribe article, launch LiveChat, and ask clearly for subscription cancellation. Use plain wording such as “Please cancel auto-renewal for my Vpn Proxy Master subscription effective before the next billing date.” Then attach your receipt screenshot and email address used at signup. The support portal is here: official unsubscribe guide.

• Open the Help Center article.
• Start LiveChat from the support portal.
• State your registered email.
• Send your receipt screenshot.
• Ask for written cancellation confirmation.
• Save the chat transcript before closing.

App Store cancellation on iPhone or iPad

If you subscribed through Apple, do not waste time with website chat first. The official click path is Settings > your name > Subscriptions > VPN Proxy Master > Cancel Subscription " (support.vpnproxymaster.com).

After that, Apple normally keeps your access until the end of the current billing cycle. The common mistake here is cancelling the app itself by deleting it from the phone. Deleting the app does not cancel the Apple subscription, so can or not, you still need to open Subscriptions and cancel there properly.

• Open Settings on iPhone or iPad.
• Tap your Apple ID name at the top.
• Tap Subscriptions.
• Select VPN Proxy Master.
• Tap Cancel Subscription.
• Take a screenshot showing the expiry date.

Google Play cancellation on Android

If the payment was made through Google Play, the official route is Google Play Store > profile icon > Payments & Subscriptions > Subscriptions > VPN Proxy Master > Cancel Subscription " (support.vpnproxymaster.com).

You will usually keep Premium access until the current paid period ends. Malaysian users often get confused because Google Play menus move around slightly between devices, but the subscription is still under the Play account that made the purchase. If you have two Gmail accounts on the phone, check both.

• Open Google Play Store.
• Tap your profile icon.
• Tap Payments & Subscriptions.
• Open Subscriptions.
• Choose VPN Proxy Master.
• Tap Cancel Subscription and save proof.

Support hours, missing contact channels, and postal backup

There is no published customer service phone number and no specific support email in the verified data. What is available is 24/7 support through the Help Center chat at Vpn Proxy Master Help Center, which is the fastest official route for direct website subscriptions.

If chat goes nowhere and you want stronger proof, you can send a registered cancellation letter to the Singapore address in the service context. Some consumers now use certified digital registered-letter services such as Postclic instead of traditional post, because they produce timestamped proof of sending, receipt, and opening. Use this only as a backup channel, not as your only action if renewal is near.

What changes after you cancel and when access actually ends

Access timeline and Premium status

A lot of users worry that cancelling means losing access immediately. For App Store and Google Play subscriptions, the support article says you keep Premium access until the end of the current billing cycle " (support.vpnproxymaster.com). So if your renewal date is 31 August and you cancel on 20 August, access should normally continue until 31 August.

That said, another verified page linked to the money-back guarantee says your subscription and premium status will be cancelled immediately after cancellation " (support.vpnproxymaster.com). Because the company’s wording is not perfectly consistent across pages, save screenshots of the support article and your account expiry date before you cancel.

What happens if you do nothing and what about your data

If you do not cancel, the subscription renews automatically at the end of each billing period " (support.vpnproxymaster.com). There is no minimum commitment duration stated in the verified terms summary, but monthly and longer recurring plans are sold, so the real risk is forgetting the renewal date rather than being trapped in a fixed contract.

The verified sources do not explain in detail what account data is deleted, retained, or exportable after cancellation. Since that part is unclear, assume your billing records and account email may still remain in company systems for support and payment purposes. If you stored anything important in the app settings, save screenshots before cancelling, because the company does not provide a formal export guide in the verified pages.

Refund rules, billing disputes, and the fine print that matters

Refund policy for direct website purchases

If you paid through the official website, Vpn Proxy Master offers a 30-day money-back guarantee for first-time purchases made through the website, and the refund request must be made within 30 days of the initial purchase " (support.vpnproxymaster.com). That is the clearest refund route in the verified material.

Do not assume this means a refund for every renewal. The wording is limited to the initial purchase and first-time users. If you renewed a second month or second year, the published guarantee does not clearly cover that situation.

Refund position for App Store and Google Play purchases

For Google Play subscriptions, the verified refund article says refunds are generally not provided. One exception is when the service was unusable during the subscription period and the issue remained unresolved after troubleshooting, in which case a pro-rata refund may be considered at the company’s discretion " (support.vpnproxymaster.com).

The verified data does not provide a separate Vpn Proxy Master refund rule for Apple billing, so in practice Apple-handled charges usually need to be raised through Apple’s own subscription and billing system. If your purchase was through an app store, start there, because website support may tell you they cannot directly reverse store-managed charges.

How to request a refund step by step

If the charge is fresh and you paid on the website, use Help Center chat straight away and send four items in one message: registered email, receipt, transaction date, and refund reason. This saves time and avoids the usual back-and-forth that makes people more geram than necessary.

• State whether the charge came from website, App Store, or Google Play.
• Attach the receipt or transaction screenshot.
• Give the exact amount in RM and date charged.
• Say whether it was a first-time purchase within 30 days.
• Ask for written confirmation of the refund outcome.

Malaysia withdrawal rights and when to use a chargeback

For Malaysia, the Consumer Protection Act 1999 is the law to know. The jurisdiction block provided for this guide states a 10 working day cooling-off period for certain distance or direct sales style contracts, with cancellation by written notice and refund after withdrawal. If your Vpn Proxy Master purchase falls within a covered situation, send a written cancellation notice quickly and keep proof.

If you face an unauthorised or recurring card charge and the company ignores you, ask your bank for a chargeback or to dispute an unauthorised recurring transaction. In Malaysia, banks usually handle this under card-network rules within roughly 60 to 120 days from the transaction or from discovery of the problem, under Bank Negara Malaysia’s consumer protection framework and the Financial Services Act 2013 or Islamic Financial Services Act 2013.

Terms and subscription conditions that affect Vpn Proxy Master users

Auto-renewal, trial conversion, and contract duration

The service states that subscriptions are auto-renewable and renew at the end of each billing period unless cancelled " (support.vpnproxymaster.com). That is the core condition that catches many users, especially after a free trial.

The free trial is available once per account, and to avoid charges you must cancel before the trial ends " (support.vpnproxymaster.com). No minimum commitment duration is specified in the verified terms summary, so the issue is not a lock-in fee. The issue is timing.

Applicable law, dispute forum, and cancellation consequences

The terms say Singaporean law governs the contract and disputes are subject to the exclusive jurisdiction of the courts in Singapore " (vpnproxymaster.com). For a Malaysian consumer, that is not ideal, which is why local complaint routes such as KPDN and TTPM still matter if there is a billing dispute affecting a consumer in Malaysia.

The terms summary also says premium status is cancelled immediately upon cancellation " (support.vpnproxymaster.com), while the unsubscribe article says access remains until the end of the billing cycle " (support.vpnproxymaster.com). When a service gives mixed wording like this, preserve proof of whichever page applied when you cancelled.

Vpn Proxy Master plans, prices, and whether the longer plan is worth it

Current plan table in Malaysia

The shortest plan is RM58.00 per month, which is the most expensive way to stay subscribed. The 12 month plan at RM333.00 works out to about RM27.75 per month, while the 27 month plan at RM375.00 works out to about RM13.89 per month across 27 paid months.

Price logic, savings, and what to watch before renewal

The 12 month plan is around 52 percent cheaper per month than paying RM58.00 monthly for a year. The 27 month plan is around 76 percent cheaper per month than the monthly plan, so it looks attractive on paper, but it also creates the biggest refund headache if you change your mind later.

The pricing notes say prices are based on exchange rates and may change over time, although the research data already gives local RM figures. No cancellation fee or early termination fee was found in the terms, which is good news. The main money risk is auto-renewal, not a penalty charge.

Malaysia consumer rights for disputed Vpn Proxy Master charges

Which law matters and how it fits this subscription

In Malaysia, the main law named in the research is the Consumer Protection Act 1999. The jurisdiction block used for this guide says consumers have a 10 working day cooling-off period for certain contracts concluded through direct sales or distance-style arrangements, with the right to withdraw in writing and receive a refund.

For a software subscription like Vpn Proxy Master, this can help if you signed up recently and want to challenge a charge quickly. The service’s own website refund policy gives 30 days for first-time direct website purchases, which is actually longer than the 10 working day cooling-off period mentioned in the Malaysian rights block, but only for qualifying website purchases.

How to complain to KPDN and TTPM

If support ignores your cancellation or refund request, prepare a short file with screenshots, receipts, chat records, and your bank statement line showing the charge. Then file a consumer complaint with KPDN, the Ministry of Domestic Trade and Cost of Living, and if the matter remains unresolved, consider the Tribunal for Consumer Claims Malaysia, usually called TTPM.

Your complaint should state five facts clearly: when you subscribed, where you subscribed, when you cancelled, what proof you have, and what remedy you want. Ask for one concrete outcome only, such as refund of RM58.00 or reversal of one unauthorised renewal. That makes your case senang to review.

Useful authorities and what to include in your complaint

Name the company as Vpn Proxy Master, attach the support page screenshot, and mention if the contract points to Singapore law while the transaction affected a Malaysian consumer. KPDN handles consumer affairs in Malaysia, and TTPM can be used for consumer claims without going straight into a full court process.

• Consumer law to mention: Consumer Protection Act 1999.
• Banking dispute framework to mention: Financial Services Act 2013 or Islamic Financial Services Act 2013.
• Authority to contact: KPDN.
• Tribunal route: TTPM for consumer claims.

Real customer feedback on cancellation, refunds, and unwanted charges

Overall verdict from the available review sample

Based on the review data provided for this guide, cancellation looks more difficult than it should be. The available sentiment is 0 positive and 2 negative out of 2 unique reviews, so the pattern is clearly poor, especially on refunds and surprise billing.

That does not prove every customer has a bad experience, but it does tell you to document everything. The local issue data also says users have reported confusion with app store cancellation paths and delays when trying to contact support for account deletion requests.

Recurring themes and source summary

Individual review quotes and balanced reading

Only negative reviews were provided in the verified review set, so it would be dishonest to pretend the sample is balanced. The positive side, based on the verified service information, is that the company does publish official cancellation steps for website, iOS, and Android, and it offers 24/7 support chat plus a 30 day money-back guarantee for qualifying website purchases.

• "VPN Proxy Master is a SCAM. I tried to cancel and request a refund, but they kept asking for more information and never processed my refund. Do not buy VPN Proxy Master." (TrustPilot)
• "I downloaded the VPN Proxy Master app for free, but they charged me 1,399 lira [approximately RM154] for a one-year subscription without my consent. I didn't create a subscription; I downloaded it because it was free, but they charged my card without my approval." (Sikayetvar)

Proof to keep before and after you cancel

Documents to save before cancellation

If you are already worried about a surprise renewal, collect your proof before opening chat or store settings. Save the subscription screen, the next billing date, the payment method, and the receipt email. These four items solve most support arguments fast.

• Screenshot of current plan page.
• Screenshot of next renewal date.
• Receipt or invoice PDF.
• Registered email used for purchase.
• Bank or card statement line.

Extra proof for refund requests and post-cancellation checks

For a refund, add the transaction date, exact amount in RM, and a screenshot showing whether it was a website, App Store, or Google Play purchase. If the issue is service failure, keep any troubleshooting chat logs because Google Play related refunds may depend on whether the issue remained unresolved after support steps " (support.vpnproxymaster.com).

After cancelling, keep the final confirmation page, the chat transcript, and any message showing your access end date. Then check your next statement carefully, especially around the expected renewal day plus a few days after, because some users only notice the recurring charge too late.

Common Vpn Proxy Master cancellation mistakes that cost people money

Using the wrong channel and missing the deadline

The biggest mistake is cancelling in the wrong place. If you subscribed through App Store or Google Play but only message website support, the renewal may still go through because the store controls the billing. Real example: a user deletes the app on Android but never opens Google Play > Subscriptions, then gets billed again next month.

The second mistake is waiting until the last minute. The website method specifically says contact LiveChat at least one day before the next renewal date " (support.vpnproxymaster.com). If your billing date is tomorrow morning, do not assume a midnight chat request will always save you.

Expecting an automatic refund and failing to save proof

Another common error is thinking cancellation automatically means refund. For Vpn Proxy Master, website purchases may qualify for a 30 day money-back guarantee only for first-time purchases, while Google Play refunds are generally not provided except in limited unusable-service cases " (support.vpnproxymaster.com).

People also forget to take screenshots. That becomes painful when support says they need more information or when you want to dispute a recurring card charge with your bank. A screenshot of the cancel confirmation and the receipt can make the difference between a quick reversal and a dead-end complaint.

Ignoring free trial conversion and assuming account deletion equals cancellation

The free trial is available once per account, and if you do not cancel before it ends, a paid subscription can begin " (support.vpnproxymaster.com). Many users think they will get a separate warning that is impossible to miss. Do not rely on that. Put the trial end date in your calendar the same day you sign up.

One more trap is confusing account deletion with billing cancellation. The local issue data notes delays in account deletion requests. Even if your account is being reviewed for deletion, make sure the recurring subscription itself has been cancelled in the correct billing channel first.

Cancellation routes compared side by side for Malaysia

Method comparison table

Key takeaway for choosing the right route

The neutral rule is simple: cancel where you paid. Use website chat for direct subscriptions, Apple settings for App Store billing, Google Play for Android billing, and registered mail only if you need extra evidence or support is not responding.

No cancellation fee or early termination fee was found, so speed matters more than cost. The best method for you depends on your billing channel and how close you are to the next renewal date.

What to do after cancelling so the charge does not come back

Immediate checks in the first 10 minutes

Right after cancellation, verify that auto-renewal is off and take one last screenshot. If the page shows an access end date, save that too. Then set a calendar reminder for two days before the original renewal date and another one for the day your bank statement updates.

If you cancelled through chat, export or screenshot the full conversation before closing the window. If you cancelled through Apple or Google Play, reopen the subscription page and make sure it now shows an expiry date instead of an active renewal instruction.

Bank statement monitoring, chargeback timing, and alternatives

Monitor your bank or card statement for at least one full billing cycle after cancellation. If a fresh recurring charge appears, contact the merchant once with your proof, then go to your issuing bank and ask to dispute the recurring transaction or file a chargeback. In Malaysia, banks commonly work within about 60 to 120 days depending on the case and card rules.

If you are leaving because the process feels too messy, alternatives mentioned in the research include NordVPN at $3.09 - $12.99 per month (approximately RM14 - RM59), Surfshark at $1.78 - $6.58 per month (approximately RM8 - RM31), and Proton VPN with a free tier and paid plans from $4 per month (approximately RM19). Those figures are approximate ringgit conversions for comparison only.

Useful links

• Official Vpn Proxy Master website
• Vpn Proxy Master Help Center
• Official unsubscribe instructions
• 30 day money-back guarantee

Where to send a physical cancellation letter if online support fails

Postal address available in the service context

Vpn Proxy Master appears to handle normal cancellations online through chat, App Store, or Google Play. No Malaysia-based cancellation address was found in the verified data, so any postal backup points to the Singapore address listed in the service context.

If you send a physical notice, use your full name, registered email, billing amount, last four card digits if relevant, and a clear sentence requesting cancellation of auto-renewal.

The postal address is:

• 61 Robinson Road #06-01 Singapore 068893

How to use the address sensibly

Use postal notice only as supporting proof when chat is unresponsive or when you are building a complaint file for KPDN, TTPM, or your bank. It is slower than store cancellation and slower than 24/7 chat, so do not rely on post alone if your renewal date is close.

The safest approach is layered proof: cancel in the correct billing channel, save screenshots, then send written notice only if the situation turns into a dispute. That way, if a charge appears again, you already have the paper trail ready lah.