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Cancellation service #1 in Canada
Vpn Proxy Master is a consumer VPN service that provides encrypted connections, server switching and access to geo-restricted content across devices. It is available as a mobile app (iOS/Android), desktop clients and as subscriptions sold directly through the VPN Proxy Master website and third-party app stores.
Cancelling prevents future automatic renewals but does not necessarily remove your account. If you cancel through the App Store or Google Play, your Premium access typically remains active until the end of the paid billing period. If you cancel a website subscription, the seller will stop the next renewal date after processing your request. Data retention and account deletion follow the provider’s privacy policy and terms of service; cancellation is not the same as deleting your account unless you request account removal specifically.
Refund eligibility depends on where you bought the subscription. Website purchases are generally eligible for a 30‑day money‑back guarantee for first‑time purchases; refunds for qualifying website purchases are typically processed within 7 - 14 business days. Renewals, in‑app purchases via the App Store or Google Play, and third‑party transactions are excluded from that guarantee. App Store purchases must be refunded through Apple’s 'Report a Problem' system - VPN Proxy Master cannot directly issue refunds for those. Google Play purchases are generally non‑refundable, although VPN Proxy Master may, at its discretion, issue a pro‑rata refund in special circumstances (for example, if the service was unusable and support attempts failed). Refunds beyond 30 days for website purchases are considered only in special cases and may be pro‑rata and discretionary. See 30‑day Money‑Back Guarantee, Apple Store refunds and Google Play refunds for details.
| Plan | Price | Period | Features |
|---|---|---|---|
| 2‑year plan | C$4.96/mo | Monthly (billed over 2 years) | Cheapest and most popular plan in Canada |
| 15‑month plan | C$7.05/mo | Monthly (billed over 15 months) | Varies |
| 1‑month plan | C$17.20/mo | Monthly | Varies |
| Monthly VPN Subscription (App Store) | C$16.49 | Monthly | Varies |
| Yearly plan (App Store) | C$101.99 | Annual | Varies |
| Weekly VIP (App Store) | C$8.49 - 8.99 | Weekly | Varies |
| Super Value VIP (App Store) | C$25.49 | One‑time (unspecified period) | Varies |
| Yearly VIP (App Store) | C$164.99 | Annual | Varies |
| Quarterly VIP (App Store) | C$39.99 | Quarterly (3 months) | Varies |
| Monthly VIP (App Store) | C$15.99 | Monthly | Varies |
Canadian consumer protection expects clear, fair cancellation and refund processes for auto‑renewing digital services. A website‑based 30‑day money‑back guarantee for first‑time purchases is consistent with common expectations, but purchases processed through app stores are governed by Apple and Google policies and may limit direct remedies from the vendor. If you believe you have been charged unfairly or a cancellation did not stop billing, you may dispute the charge through your bank or credit card provider, and you can raise complaints with provincial consumer protection offices or the Competition Bureau.
Reported experiences are mixed. Some users - including Canadian customers - praise the app for ease of use, generally smooth connections and reliable long‑term performance. Other users report problems: difficulty cancelling, ignored or disqualified refund requests (especially for store auto‑renewals), connection failures, delayed or poor technical support, and billing issues such as double charges or charges after attempted cancellation. Several reviews specifically mention Google Play cancellation not preventing credit card charges and trouble obtaining timely refunds or support responses.
Common errors include assuming deleting the app cancels the subscription (it does not), cancelling on the vendor website when the subscription was purchased through an app store (you must cancel through the store), and waiting until after renewal to request a refund. Another frequent issue is not keeping receipts and transaction IDs, which makes disputes with the vendor or bank harder to substantiate. For Google Play or App Store purchases, relying solely on vendor support rather than contacting the store’s refund channels can delay resolution.
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds must be requested via Apple's 'Report a Problem' portal; VPN Proxy Master cannot directly refund App Store purchases. | Moderate - you must use Apple’s refund process. |
| Google Play | Generally non‑refundable through the vendor; VPN Proxy Master may offer discretionary pro‑rata refunds in exceptional cases if service was unusable and support failed. | Moderate to difficult - Google Play refunds are restrictive and vendor refunds are uncommon. |
| Website purchase | Eligible for 30‑day money‑back guarantee for first‑time purchases; refunds processed typically within 7 - 14 business days. | Easy to moderate - follow vendor support procedures and provide receipt. |
| Registered mail to company | No automatic refund - useful as proof of cancellation request; refund depends on purchase channel and vendor policy. | Low difficulty to send, but outcome depends on vendor/store policy. |
After you cancel, check your email and account for a cancellation confirmation and retain it with your documentation. Monitor your credit card or bank statements across the next billing cycle to ensure no further charges occur. If unwanted charges continue, contact your bank or card issuer to dispute the charge and consider asking them to block further merchant debits. For support and policy references see the vendor’s help center: How to Unsubscribe, 30‑day Money‑Back Guarantee and the Terms of Service. If you remain unresolved, consider contacting provincial consumer protection authorities or the Competition Bureau.
INNOVATIVE CONNECTING PTE. Limited
18 ROBINSON ROAD #02-03, 18 ROBINSON, SINGAPORE 048547
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Written by Mia Walker
Postclic editor · 4 years experience
Editor at Postclic for 4 years, I turn complex registered electronic mail procedures into clear, actionable English.