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Cancel Brigit: Complete Guide
What is Brigit
Overview
Brigit is a financial app that offers short cash advances, credit-building loans, and membership features such as credit monitoring and identity theft protection.
The service operates on a subscription model and is available via mobile apps and a web interface, with customer support by email.
Key functions
Primary features include Instant Cash advances, a Credit Builder loan product, and membership tools to monitor credit and identity protection.
Membership unlocks these premium services; cancelling affects access to them as described below.
How to cancel Brigit
Cancel from the mobile app (iOS/Android)
- Open the Brigit app and go to Account Settings.
- Select My Subscription under Preferences.
- Choose "Cancel & Switch to Free plan" and confirm on the confirmation screen.
- If you have an open Credit Builder loan, close it before attempting to cancel.
Cancel from the web or by email
- Log in at the Brigit website, go to Settings → My Subscription, and select "Cancel & Switch to Free plan."
- Or email [email protected] (use [email protected]) requesting cancellation and include account details.
- Cancellation requests take effect at the end of the current billing cycle; confirm you received a cancellation confirmation.
What happens when you cancel
Access to services
After cancellation you will lose access to premium features including Instant Cash, Credit Builder, Credit Monitoring, and Identity Theft Protection.
Some premium services may stop immediately upon cancellation even though the subscription remains active until the billing cycle ends.
Billing and account status
Cancellations take effect at the end of the billing period; you may still be charged for the billing cycle in which you canceled.
If you have an active Credit Builder loan, you must close it before cancellation is processed through the app or web flow.
Will I get a refund?
General refund policy
Brigit’s published policy and consumer reports indicate subscription fees are typically non-refundable once charged.
You should not expect a refund for the current billing period after cancellation according to available policies.
Exceptions and next steps
- If you believe you were charged in error after cancellation, keep records and contact Brigit support by email first.
- If support does not resolve the issue, consider contacting your bank or card issuer for a charge dispute and keep documentation for any complaint to a consumer authority.
Brigit plans and pricing
Pricing summary
No exact, region-specific pricing for Nigeria is published in available sources for 2024/2025.
Brigit lists prices in USD and does not provide local EUR or NGN breakdowns in public materials.
Price table
| Plan | Price | Notes |
|---|---|---|
| Monthly subscription | Varies | Official prices listed in USD on Brigit; region-specific pricing not published |
| Free plan | Free | Basic access without premium features |
Your consumer rights in Nigeria
Relevant local laws and agencies
Nigerian consumers are protected under laws such as the Federal Competition and Consumer Protection Act and can seek help from the Federal Competition and Consumer Protection Commission (FCCPC).
These laws cover unfair commercial practices and misleading advertising; local remedies may include complaints to the FCCPC.
Practical rights and remedies
- Keep records of transactions, cancellation confirmations, and communications - these are critical for disputes.
- If charged after cancellation, you may request a refund from the provider and, failing that, file a complaint with the FCCPC or seek a bank chargeback.
Customer experiences
Positive feedback
Many users praise Brigit for fast cash advances, convenience, and simple app usability.
Positive reviews note quick access to small advances and user-friendly interfaces.
Negative feedback
Frequent complaints include continued charges after cancellation and difficulty unlinking banks or deleting accounts.
Users also report poor customer service responsiveness, occasional slow payouts, small advance limits, and app connection issues that can cause overdrafts.
Documentation checklist
What to gather before you contact support
- Account email and user ID used with Brigit.
- Screenshot of subscription page showing plan and cancellation buttons.
- Cancellation confirmation message or email if available.
- Bank statements or transaction IDs showing disputed charges.
What to include in complaint submissions
- Clear chronology: date of cancellation request and date(s) of any post-cancellation charges.
- Copies of all emails and support responses, and any reference numbers provided.
- Contact details and preferred resolution (refund, reversal, or confirmation of closure).
Common mistakes
Not closing Credit Builder first
Attempting to cancel without closing an active Credit Builder loan can prevent cancellation from completing.
Always check for and close any active loan products before using the in-app cancellation flow.
Assuming immediate refunds or billing stops
Many users expect charges to stop immediately; Brigit’s practice is to allow billing through the end of the cycle, so unexpected post-cancellation charges happen.
Keep a copy of the cancellation confirmation and check your next statement to verify whether additional charges occurred.
Comparative recap
Quick comparison
| Method | How to cancel | Requires closing Credit Builder | Charged for billing cycle after cancel | Refunds for current period |
|---|---|---|---|---|
| App (iOS/Android) | Account Settings → My Subscription → Cancel & Switch to Free plan | Yes | Yes | No (typically) |
| Web | Settings → My Subscription → Cancel & Switch to Free plan | Yes | Yes | No (typically) |
| Send cancellation request to [email protected] | Yes (practical requirement) | Yes | No (typically) |
Takeaway
Use the in-app or web cancellation flow for the clearest confirmation, close Credit Builder loans first, and keep all records in case you need to dispute charges.
After cancelling
Immediate actions
- Save the cancellation confirmation screen or email.
- Monitor your bank or card statements for any post-cancellation charges.
Helpful links and next steps
- Brigit website: hellobrigit.com
- Email support: [email protected]
- Federal Competition and Consumer Protection Commission (FCCPC): fccpc.gov.ng
Address
Company mailing address
Bridge IT, Inc. (Brigit) - 36W 20th Street, Floor 11, New York, New York 10011.
How to use the address
You may include this address when submitting formal written complaints or postal correspondence to the company.
For faster resolution, combine postal contact with email and documentation submitted to support.
Similar cancellation services
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Written by Obi Aliyu
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Brigit subscription from the mobile app, open the app, go to Account Settings, select My Subscription, and choose 'Cancel & Switch to Free plan.' Ensure you close any open Credit Builder loans before canceling.
After canceling your Brigit subscription, you will lose access to premium features such as Instant Cash, Credit Builder, and Credit Monitoring. Some services may stop immediately upon cancellation.
Brigit's policy indicates that subscription fees are typically non-refundable once charged. You should not expect a refund for the current billing period after cancellation.
To cancel your Brigit subscription via email, send a cancellation request to [email protected], including your account details. Keep a record of your request for proof.
Cancellations take effect at the end of the current billing cycle, meaning you may still be charged for that period even after canceling your subscription.