Cancel ClearScore: Easy Method

What is ClearScore

Service overview

ClearScore is a service that provides free credit scores and reports and offers optional paid protection plans through its "Protect" area.

The platform shows credit information, offers explanations to help improve your credit profile, and can include promotional offers for financial products.

Who it is for

ClearScore suits people who want a free view of their credit information and tools to monitor changes to their credit profile.

Paid plans may appeal to users who want additional identity or credit protection features, but those are optional and billed separately.

How to cancel ClearScore

In-app cancellation

• Open the ClearScore app and sign in to your account.
• Go to My Account and select the Protect section.
• Choose the subscription you want to cancel and follow the on-screen cancellation steps.
• Confirm cancellation when prompted and keep any confirmation email or screenshot for your records.

Other ways to cancel

• Email ClearScore support at [email protected] requesting cancellation and include your account details.
• If you prefer post, send a signed letter to the ClearScore Customer Operations postal address (below) asking for cancellation.
• Keep copies of all correspondence and note the date you requested cancellation.

What happens when you cancel

Access and billing

When you cancel a ClearScore subscription, you can continue using the paid features until the end of your current billing or promotional period.

No cancellation fees apply under ClearScore's stated policy; access normally stops after that period ends.

Account data and notifications

Your ClearScore account and basic credit data remain accessible according to ClearScore's data and retention policies.

If you have questions about data deletion or retention, check the ClearScore Help Centre or contact support for details.

Will I get a refund?

Standard refund policy

Payments are generally non‑refundable for partial subscription periods; ClearScore's stated policy implies no refunds for unused time after cancellation.

No explicit 14‑day automatic refund right was found in public summaries of ClearScore's policy.

Possible exceptions

• You may be eligible for a refund if a payment was taken in error or there is a billing mistake - contact support promptly.
• If a dispute cannot be resolved with ClearScore, you can raise the issue with your card issuer or payment provider to investigate chargeback options.

ClearScore plans and pricing

Overview

ClearScore offers a free credit report and optional paid protection subscriptions accessed in the Protect area of your account.

No Nigeria-specific, EUR‑denominated pricing was found in publicly available sources for 2024/2025.

Pricing table

Your consumer rights in Nigeria

Local rights overview

No ClearScore Nigeria‑specific consumer redress procedure was identified in publicly available materials.

As a Nigerian consumer you can use local consumer protection bodies such as the Federal Competition and Consumer Protection Commission (FCCPC) for general consumer complaints.

Escalation and payment disputes

• First contact ClearScore support via [email protected] and keep records of your communications.
• If a payment was charged in error, contact your card issuer or payment provider to lodge a dispute or chargeback.
• If ClearScore refers you to the UK Financial Ombudsman Service, note that the Ombudsman primarily covers UK disputes and may not apply to users based in Nigeria.

Customer experiences

Positive feedback

Many users praise ClearScore for being easy to use, providing clear explanations and helpful guidance to improve credit profiles.

Reviews often note accurate, timely updates and friendly customer service that resolves some issues quickly.

Negative feedback

Some users complain of excessive promotional messages and adverts within the app, which can make the interface feel cluttered.

Other criticisms include usability regressions after redesigns, slower or ineffective customer support in some cases, and app stability problems.

Documentation checklist

Before you cancel

• Account email and username used for ClearScore login.
• Subscription name (e.g., Protect) and billing date.
• Payment receipts or bank/card statements showing recent charges.

If you need a refund or dispute

• Copies of confirmation emails or screenshots of your cancellation request.
• Evidence of billing errors (dates, amounts, transaction IDs).
• Communication records with ClearScore support (emails, ticket numbers).

Common mistakes

Mistakes when cancelling

Waiting until the last day of the billing period without confirming cancellation can lead to an extra charge for the next period.

Another common error is cancelling only on the app without saving confirmation - always keep a confirmation screenshot or email.

Mistakes about refunds

Assuming an automatic refund for unused time is common; ClearScore's policy generally does not provide refunds for partial periods.

Also, some users expect UK‑style escalation routes to apply in Nigeria; those routes may not be available to you.

Comparative recap

At a glance

The table below compares ClearScore with typical alternatives to help you decide where cancellation and refund expectations differ.

Assessment based on ClearScore policy summaries and public reviews.

Comparison table

After cancelling

What to check

• Confirm you received a cancellation confirmation email or screenshot and keep it for 12 months.
• Monitor your bank/card statement to ensure no further charges are taken after the end of the billing period.
• Check that paid features are removed after the current billing or promotional period ends.

Helpful links

• ClearScore Terms & Conditions
• Summary of ClearScore cancellation policy
• Customer reviews on Trustpilot

Address

Postal address

ClearScore Customer Operations

Vox Studios, VG 203 1-45 Durham Street, London SE11 5JH

Contact email

For cancellations, complaints and support, contact: [email protected]