Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Headway service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Headway: Step-by-Step Guide
What is Headway
Overview
Headway is an app and web service that provides concise summaries of books and audio content, offered with free and paid subscription tiers. Users can access content on iOS, Android, or directly on the Headway website.
How it is delivered
Subscriptions may be purchased through the App Store (iOS), Google Play (Android) or directly on the Headway website. Billing and cancellation rules differ depending on where you subscribed.
How to cancel Headway
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad, tap your name, then tap Subscriptions.
- Find the Headway subscription and turn off Auto-Renewal at least 24 hours before the trial or current period ends.
- Note: Deleting the Headway app does not cancel your App Store subscription.
- See Headway subscription terms for details.
Cancel on Android (Google Play)
- Open the Google Play Store, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Headway and turn off Auto-renew at least 24 hours before the trial or current period ends.
- If you cannot find the subscription, check the account used to buy it or any confirmation email from Google Play.
- See Headway subscription terms for details.
Cancel on the Web (Headway website)
- Sign in at the Headway website, go to your account settings, and use the "Cancel Subscription" button.
- If you cannot cancel online, email support at support@get-headway.com requesting cancellation.
- Request cancellation at least 24 hours before the end of the trial or subscription period to avoid automatic renewal.
- See Headway subscription terms for details.
What happens when you cancel
Access after cancellation
When you cancel, you typically keep access until the end of your current paid period or trial. For subscriptions bought through app stores, access usually continues until the paid period expires.
Auto-renewal and account data
Turning off auto-renewal stops future billing but does not delete your Headway account or content history. Your account data may remain unless you request deletion from support.
Will I get a refund?
App Store and Google Play purchases
- App Store: Refund requests must be made directly to Apple under Apple’s refund policies; Headway cannot issue App Store refunds. See Apple support for refunds.
- Google Play: Refund requests for Google Play purchases must be made directly to Google under Google Play policies.
Web purchases and exceptions
- Web purchases: Refunds are at Headway’s discretion and subject to applicable laws and their internal policies; generally non-refundable unless required by law or granted by Headway.
- EU consumers: The EU offers a 14-day right of withdrawal for digital content purchases unless you consent to immediate performance and acknowledge loss of that right.
- Details are available at Headway FAQ and Headway terms.
Headway plans and pricing
Price summary
Below are price listings taken from the Nigeria App Store listing and converted to euros for reference. Exact billing periods are not specified in the listing.
Plans table
| Plan | Price (NGN) | Approx. Price (EUR) | Period / Notes |
|---|---|---|---|
| Headway premium (test/short tier) | ₦4,700 | €2.9 | Unknown |
| Headway premium (mid-tier) | ₦10,900 | €6.8 | Unknown |
| Headway premium (higher tier) | ₦17,900 | €11.1 | Unknown |
| Headway premium (higher tier) | ₦21,700 | €13.5 | Unknown |
| Headway premium (possible monthly) | ₦29,900 | €17.8 - 18.5 | Possibly monthly |
| Headway premium (annual/premium bundle) | ₦99,900 | €62 | Unknown (likely annual) |
| Free week trial | ₦2,500 | €1.55 | 7-day trial |
Your consumer rights in Nigeria
General position
There is no specific statutory 14-day digital-content withdrawal right in the verified Headway material for Nigeria. Local consumer protections may apply depending on the transaction and payment method.
How Headway treats refunds
- Headway generally treats web purchases as non-refundable unless required by law or they choose to grant a refund.
- App Store and Google Play transactions are subject to their respective platform refund rules, not Headway’s direct control.
Customer experiences
Positive feedback
Some users report that the free version works well and that they received the advertised content as expected. These users cite straightforward usage without payment issues.
Negative feedback
Other users report being charged after attempting to cancel, difficulty locating subscriptions in app stores, or poor support response. Complaints also include unexpected add-on charges and dissatisfaction with content quality.
Documentation checklist
What to prepare before contacting support
- Account email used to subscribe and the device type (iOS/Android/Web).
- Subscription receipt or order confirmation (App Store, Google Play, or Headway web receipt).
- Screenshot showing the subscription listing or renewal charge in your bank/card statement.
- Dates: when you subscribed, when you cancelled (if applicable), and the date of any unwanted charge.
- Any cancellation confirmation emails or screenshots showing Auto-Renewal turned off.
How to send this information
- Email support to support@get-headway.com and attach the documents listed above.
- Provide clear timestamps and the payment method used to speed up verification.
Common mistakes
Assuming deleting the app cancels subscription
Many users delete the Headway app but forget to cancel the subscription in their App Store or Google Play account.
Always turn off Auto-Renewal in the store where you subscribed rather than only removing the app.
Missing the 24-hour cancellation window
Cancellations must generally be made at least 24 hours before the trial or billing period ends to prevent renewal. Late cancellations may still allow access but will not stop the immediate renewal charge.
Set a calendar reminder for a few days before renewal to avoid this issue.
Confusing web purchases with app-store purchases
Subscriptions bought on the web are managed by Headway and not visible in App Store or Google Play subscriptions.
If you subscribed on the website, cancel via your Headway account or contact Headway support, not the app store.
Comparative recap
Quick comparison
The table below summarises the cancellation and refund routes by purchase method to help you choose the correct path.
Comparison table
| Purchase Method | How to Cancel | Refunds |
|---|---|---|
| App Store (iOS) | Cancel via Apple ID Subscriptions in Settings; turn off Auto-Renewal ≥24 hours before period end. | Request refunds from Apple under Apple policies; Headway cannot issue App Store refunds. |
| Google Play (Android) | Cancel via Google Play → Subscriptions; turn off Auto-Renewal ≥24 hours before period end. | Request refunds from Google under Google Play policies; Headway cannot issue Google Play refunds. |
| Web (Headway website) | Use "Cancel Subscription" in your Headway account or email support@get-headway.com ≥24 hours before period end. | Refunds are at Headway’s discretion and subject to law; generally non-refundable unless required. |
After cancelling
What to check immediately
- Confirm cancellation in the store or receive confirmation email from Headway after web cancellation.
- Keep receipts and any cancellation confirmation for at least one billing cycle in case of disputes.
Helpful links and contacts
- Headway subscription terms
- Headway FAQ
- support@get-headway.com
- Apple - Request a refund
- Google Play - Request a refund
Address
Head office (for correspondence)
NO. 1, ATUNWA STREET, OFF UNITY ROAD, IKEJA, LAGOS
Notes about contacting by post
There is no verified separate cancellation postal address listed in the available Headway materials; use the head office address above for formal correspondence if required.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.