Cancel Headway: Step-by-Step Guide

What is Headway

Overview

Headway is an app and web service that provides concise summaries of books and audio content, offered with free and paid subscription tiers. Users can access content on iOS, Android, or directly on the Headway website.

How it is delivered

Subscriptions may be purchased through the App Store (iOS), Google Play (Android) or directly on the Headway website. Billing and cancellation rules differ depending on where you subscribed.

How to cancel Headway

Cancel on iOS (App Store)

• Open Settings on your iPhone or iPad, tap your name, then tap Subscriptions.
• Find the Headway subscription and turn off Auto-Renewal at least 24 hours before the trial or current period ends.
• Note: Deleting the Headway app does not cancel your App Store subscription.
• See Headway subscription terms for details.

Cancel on Android (Google Play)

• Open the Google Play Store, tap your profile, then Payments & subscriptions → Subscriptions.
• Select Headway and turn off Auto-renew at least 24 hours before the trial or current period ends.
• If you cannot find the subscription, check the account used to buy it or any confirmation email from Google Play.
• See Headway subscription terms for details.

Cancel on the Web (Headway website)

• Sign in at the Headway website, go to your account settings, and use the "Cancel Subscription" button.
• If you cannot cancel online, email support at [email protected] requesting cancellation.
• Request cancellation at least 24 hours before the end of the trial or subscription period to avoid automatic renewal.
• See Headway subscription terms for details.

What happens when you cancel

Access after cancellation

When you cancel, you typically keep access until the end of your current paid period or trial. For subscriptions bought through app stores, access usually continues until the paid period expires.

Auto-renewal and account data

Turning off auto-renewal stops future billing but does not delete your Headway account or content history. Your account data may remain unless you request deletion from support.

Will I get a refund?

App Store and Google Play purchases

• App Store: Refund requests must be made directly to Apple under Apple’s refund policies; Headway cannot issue App Store refunds. See Apple support for refunds.
• Google Play: Refund requests for Google Play purchases must be made directly to Google under Google Play policies.

Web purchases and exceptions

• Web purchases: Refunds are at Headway’s discretion and subject to applicable laws and their internal policies; generally non-refundable unless required by law or granted by Headway.
• EU consumers: The EU offers a 14-day right of withdrawal for digital content purchases unless you consent to immediate performance and acknowledge loss of that right.
• Details are available at Headway FAQ and Headway terms.

Headway plans and pricing

Price summary

Below are price listings taken from the Nigeria App Store listing and converted to euros for reference. Exact billing periods are not specified in the listing.

Plans table

Your consumer rights in Nigeria

General position

There is no specific statutory 14-day digital-content withdrawal right in the verified Headway material for Nigeria. Local consumer protections may apply depending on the transaction and payment method.

How Headway treats refunds

• Headway generally treats web purchases as non-refundable unless required by law or they choose to grant a refund.
• App Store and Google Play transactions are subject to their respective platform refund rules, not Headway’s direct control.

Customer experiences

Positive feedback

Some users report that the free version works well and that they received the advertised content as expected. These users cite straightforward usage without payment issues.

Negative feedback

Other users report being charged after attempting to cancel, difficulty locating subscriptions in app stores, or poor support response. Complaints also include unexpected add-on charges and dissatisfaction with content quality.

Documentation checklist

What to prepare before contacting support

• Account email used to subscribe and the device type (iOS/Android/Web).
• Subscription receipt or order confirmation (App Store, Google Play, or Headway web receipt).
• Screenshot showing the subscription listing or renewal charge in your bank/card statement.
• Dates: when you subscribed, when you cancelled (if applicable), and the date of any unwanted charge.
• Any cancellation confirmation emails or screenshots showing Auto-Renewal turned off.

How to send this information

• Email support to [email protected] and attach the documents listed above.
• Provide clear timestamps and the payment method used to speed up verification.

Common mistakes

Assuming deleting the app cancels subscription

Many users delete the Headway app but forget to cancel the subscription in their App Store or Google Play account.

Always turn off Auto-Renewal in the store where you subscribed rather than only removing the app.

Missing the 24-hour cancellation window

Cancellations must generally be made at least 24 hours before the trial or billing period ends to prevent renewal. Late cancellations may still allow access but will not stop the immediate renewal charge.

Set a calendar reminder for a few days before renewal to avoid this issue.

Confusing web purchases with app-store purchases

Subscriptions bought on the web are managed by Headway and not visible in App Store or Google Play subscriptions.

If you subscribed on the website, cancel via your Headway account or contact Headway support, not the app store.

Comparative recap

Quick comparison

The table below summarises the cancellation and refund routes by purchase method to help you choose the correct path.

Comparison table

After cancelling

What to check immediately

• Confirm cancellation in the store or receive confirmation email from Headway after web cancellation.
• Keep receipts and any cancellation confirmation for at least one billing cycle in case of disputes.

Helpful links and contacts

• Headway subscription terms
• Headway FAQ
• [email protected]
• Apple - Request a refund
• Google Play - Request a refund

Address

Head office (for correspondence)

NO. 1, ATUNWA STREET, OFF UNITY ROAD, IKEJA, LAGOS

Notes about contacting by post

There is no verified separate cancellation postal address listed in the available Headway materials; use the head office address above for formal correspondence if required.