Cancel Roman: Easy Method

What is Roman

Overview

Roman (now often branded as Ro) is a US-based telehealth company that offers online consultations and prescription subscription services for various treatments.

Services provided

Services typically include online medical evaluations, medication delivery, and subscription plans with automatic refills for ongoing treatments.

Roman operates primarily under US terms and ships from the United States; availability and local pricing in Nigeria are limited or not advertised.

How to cancel Roman

Cancel via App or Web (Roman by Ro)

• Log into your Ro (formerly Roman) account on the web or in the app.
• Go to the Care or Plan section and select the relevant treatment or subscription.
• Choose "Turn off auto-refills" or "Cancel Plan" to stop future renewals.
• Cancellation is effective immediately; save any on-screen confirmation or email confirmation for your records.

Cancel via App Store or Google Play

• If you subscribed through the Apple App Store or Google Play, cancel through your store account subscriptions interface.
• Open your Apple ID subscriptions (iOS) or Google Play Subscriptions (Android) and cancel the Roman/Ro subscription there.
• Note: Cancelling inside the app may not stop store‑managed subscriptions - use the platform that charged you.

What happens when you cancel

Access and service after cancellation

Cancellation typically stops future automatic renewals immediately, but any remaining supply already paid for may still be delivered depending on order status.

Billing, data and records

There are no early‑termination fees for subscription cancellation according to provider policy, but fees already charged are generally non‑refundable.

Your account and medical records are retained under the provider's privacy and record‑retention policies; you can request copies via the account or support channels.

Will I get a refund?

General refund policy

Ro generally does not accept returns or issue refunds for prescription or subscription services.

Fees already paid are generally non‑refundable unless a specific exception applies.

Exceptions and timing

• Refunds may be possible if an order has not yet shipped or if a treatment request is deemed unsuitable by the provider.
• Where refunds are granted, they are sometimes processed automatically and may take around five business days to appear.
• If you believe an unauthorized charge occurred, you can also contact your payment provider about a chargeback as a parallel option.

Roman plans and pricing

Pricing overview

There is limited public evidence of Roman (Ro) pricing specifically for Nigeria.

Availability and notes

Where local pricing information is absent, plan costs may vary by treatment, geography, and whether you subscribe via app stores or directly on the website.

Your consumer rights in Nigeria

Key protections under local law

Consumers in Nigeria are protected by the Federal Competition and Consumer Protection Act (FCCPA), which requires clear terms for cancellations and prohibits unfair or deceptive trade practices.

Limitations for cross-border digital services

Ro is a US-based provider and its terms are generally governed by US law, which can limit direct enforcement of Nigerian consumer protections for cross‑border digital health services.

Practical options for Nigerian users include carefully reviewing terms before subscribing and using payment provider dispute mechanisms if unauthorized charges occur.

Customer experiences

Positive feedback

• Customers report discreet packaging, convenient telehealth consultations, and timely medication delivery as advantages.
• Licensed doctors, online consultations, and responsive chat support are often highlighted as benefits.

Negative feedback

• Common complaints include unexpected or recurring charges, difficulty cancelling subscriptions, and slow customer support responses.
• Some users report not receiving shipments or feeling ignored by support channels when seeking help with prescriptions or cancellations.

Documentation checklist

Account and order records

• Account email and username used to register with Roman (Ro).
• Order numbers, invoice receipts, and subscription names.
• Payment method details and transaction dates (screenshots or bank statements).

Support communications

• Copies of emails, chat transcripts, and confirmation screens showing cancellation or attempted cancellation.
• Any refusal or automated response from Ro support, and timestamps of interactions.

Common mistakes

Canceling in the wrong place

A frequent error is cancelling inside the app while the subscription is managed by Apple or Google Play; the store will continue to bill if you do not cancel there.

Assuming automatic refunds

Many users expect refunds when they cancel, but Roman's policy is that paid fees are generally non‑refundable. Always save confirmation and check order shipment status.

Other mistakes include failing to save cancellation confirmations, not capturing transaction evidence, or missing the timing window before the next auto‑renewal.

Comparative recap

Quick comparison

The table below summarizes cancellation routes, refund likelihood, and recommended immediate actions for each route.

Action tips

Always document cancellation steps and confirmation IDs, and contact your payment provider if you see unauthorized charges after cancellation.

After cancelling

What to check immediately

• Confirm you received an on-screen or email confirmation of cancellation.
• Verify upcoming charges with your bank or card issuer to ensure billing stopped.

Further actions and useful links

• Visit Ro (Roman) help pages: Ro - Help.
• Apple subscriptions support: Manage subscriptions on Apple.
• Google Play subscriptions support: Manage subscriptions on Google Play.
• Nigerian consumer protection: Federal Competition and Consumer Protection Commission.

Address

Primary address on record

Roman (Ro) - 472 Brighton Dr, Bloomingdale, IL 60108, USA.

Notes on contacting

Ro is a US-based provider; use the website support channels for account issues. For local consumer assistance in Nigeria, consult the FCCPC for guidance on cross‑border disputes.