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Cancellation service #1 in Nigeria
Facelab is a mobile and web app for portrait and selfie editing that offers filters, retouch tools and transformation features. It is available on iOS (App Store), Android (Google Play) and via the developer's web interface.
Users install Facelab to apply beauty filters, age/gender transformations and quick touch‑ups. Some advanced tools require paid one‑time purchases or subscriptions to unlock.
After cancellation you keep access until the end of your paid period. The subscription will not renew after that billing cycle ends.
Cancellation does not automatically delete your account or remove stored data. Account and data retention are governed by the developer's policy.
Free trial days may be forfeited when a subscription is activated. Unused portions of paid time are typically available until the expiry date but are not refunded automatically.
Refunds for in‑app purchases are handled by the platform (Apple or Google) via their "Report a Problem" mechanisms.
For physical goods bought via the developer's web store, the developer offers a 7‑day refund/exchange window after receipt for unopened, unused items.
If a platform or the developer does not resolve a supported claim, consider contacting your payment provider (bank/card issuer) or the relevant consumer protection authority for escalation.
Below are the one‑time/in‑app purchase offerings and approximate Euro equivalents taken from Nigeria listings and converted at ~₦450 = €1 (Jan 2026).
Actual prices shown in your App Store or Play Store may differ due to regional pricing tiers and currency conversion.
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Premium Portrait Tune & Fix | €133 (approx) | One‑time / in‑app | Full portrait tuning & fix tools |
| Premium Tools for Selfie Edits | €28 (approx) | One‑time / in‑app | Enhanced selfie editing toolkit |
| Selfie Beauty Tune & Retouch (₦9,900) | €22 (approx) | One‑time / in‑app | Basic beauty retouch tools |
| Selfie Beauty Tune & Retouch (₦2,900) | €6.5 (approx) | One‑time / in‑app | Lower‑tier beauty retouch tools |
| Premium Selfie Photo Editor | €4.9 (approx) | One‑time / in‑app | Advanced photo editing |
| Premium Selfie Retouch Editor | €4.0 (approx) | One‑time / in‑app | Retouching tools |
| Beauty Tools & Face Editing | €4.9 (approx) | One‑time / in‑app | Beauty toolset & face editing |
| Premium Beauty & Selfie Editor | €1.8 (approx) | One‑time / in‑app | Basic selfie editor |
| Beaty Tools for Your Pictures | €1.6 (approx) | One‑time / in‑app | Simple beauty tools |
Digital subscriptions bought through App Store or Google Play are managed by those platforms; refunds and cancellations follow Apple or Google's policies.
The developer states a 7‑day refund/exchange window for unopened, unused physical items; no statutory 14‑day cooling‑off right is declared by the developer.
If a payment dispute cannot be resolved with the platform or developer, you may contact your payment provider or Nigeria's Federal Competition and Consumer Protection Commission (FCCPC) for assistance.
Many users praise the app for fun filters, entertaining effects and realistic age/gender transformations on iOS versions.
Users also note the simple editing tools and an easy‑to‑use interface suitable for quick touch‑ups.
Common complaints include deceptive billing, charges immediately after free trials and difficulties cancelling subscriptions.
Other issues reported are frequent crashes, missing advertised features, paywalled content and slow or unrealistic filters.
Waiting until the renewal date often causes automatic renewal; for App Store cancellations must be made at least 24 hours before renewal to avoid another charge.
Requesting refunds from the developer for purchases made via Apple or Google can delay resolution. Use the platform's "Report a Problem" flow for in‑app purchases.
Failing to save confirmation screenshots or receipts makes it harder to dispute unexpected charges with Apple, Google, your bank, or consumer protection bodies.
| Platform | How to cancel | Refund handled by | Typical issues |
|---|---|---|---|
| App Store (iOS) | Settings → [your name] → Subscriptions → Select Facelab → Cancel | Apple via "Report a Problem" | Must cancel 24+ hours before renewal; free trial refunds via Apple |
| Google Play (Android) | Play Store → Menu → Subscriptions → Select Facelab → Cancel | Google via Play Store support | Keep cancellation screenshot; users report unexpected charges |
| Web / Direct | Developer web account → Billing/Subscription or contact developer | Developer handles web purchases; platform handles store purchases | May require direct contact; physical goods have 7‑day return window |
Confirm you received a cancellation confirmation and keep a screenshot or email. Verify the subscription expiry date so you know when access ends.
CBC Towers, 10/11 Olubunmi Owa Street, Lekki Phase 1, Lagos, Nigeria.
Use this address for formal correspondence if the developer requests postal contact, or if you need to send certified letters supporting a complaint or refund claim.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Chinwe Akpan
Regulatory watch · 6 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 6 years to make sure every Postclic template is compliant and admissible in court.