Cancel Facelab: Easy Method

What is Facelab

Overview

Facelab is a mobile photo and face editor app that offers basic retouching tools, filters and Pro subscription features. It is distributed through the Apple App Store and Google Play, and also offers web/PayPal payment options for some purchases.

Main features

The app provides beginner-friendly editing, one-click filters and Pro tools unlocked via weekly, monthly, annual or one-time purchases. Pricing and trials depend on the store and region.

How to cancel Facelab

Cancel via App Store (iOS)

• Open Settings on your iPhone or iPad and tap your name.
• Tap Subscriptions, find Facelab and tap Cancel Subscription.
• Turn off auto-renew at least 24 hours before the current period ends to avoid renewal.
• Note: Cancelling forfeits any unused portion of a free trial.
• Official app listing: Facelab on the App Store.

Cancel via Google Play (Android)

• Open the Google Play Store app and tap Menu (three lines) → Subscriptions.
• Select Facelab and tap Cancel Subscription, then follow prompts.
• You must cancel before the renewal date to avoid the next charge.
• Guide reference: AppCutter cancellation guide.

Cancel via Web / PayPal or developer

• Check Facelab in-app settings under Billing or Manage account and follow any listed cancellation links.
• Cancel PayPal automatic payments via your PayPal Automatic Payments dashboard: PayPal Automatic Payments.
• Contact the developer directly at [email protected] to request cancellation or billing help.

What happens when you cancel

Access after cancellation

When you cancel a subscription you generally retain access until the end of the current paid period. For subscriptions started with a free trial, cancelling during the trial usually removes the trial immediately and forfeits any unused portion.

Renewal and billing

• Auto-renew is turned off after cancellation; you will not be charged at the next renewal.
• Ensure cancellation is completed at least 24 hours before the App Store period ends to avoid unwanted renewal.

Data and account

Cancelling a subscription does not always delete your account or app data. Check Facelab settings or contact the developer if you want account removal or data deletion.

Will I get a refund?

Refund policy summary

Facelab and its app listings do not state an explicit refund guarantee; refunds are generally handled by the platform (Apple or Google) or the payment provider.

Unused free trials are forfeited on cancellation and some users report difficulty obtaining refunds for accidental charges.

How to request a refund

• Request refunds through Apple: Apple Support. Apple handles App Store refund decisions.
• Request refunds through Google Play: Google Play Help. Google handles Play Store refunds and timelines.
• For PayPal or card payments, check PayPal dispute/automatic payments or contact your bank for chargeback options.

Facelab plans and pricing

Pricing table

Price notes

Prices shown are approximations based on USD amounts converted to NZD. The App Store and Google Play apply regional pricing at the point of sale and may differ slightly.

Your consumer rights in New Zealand

Key rights summary

• There is no automatic 14-day cooling-off right for in-app subscriptions once the service begins when purchased via app stores.
• App store refund requests must be made through Apple or Google support; developers cannot override platform refund policy.
• Consumers can pursue chargebacks through their bank or PayPal and lodge complaints with the Commerce Commission for misleading conduct.

Remedies and complaint options

If you believe you were misled or charged incorrectly, collect evidence and contact the platform support first, then your financial institution if needed.

You may also file a complaint with the NZ Commerce Commission or seek consumer advice from local consumer protection agencies.

Customer experiences

Positive feedback

Some users praise Facelab for simple editing tools, easy-to-use filters and a beginner-friendly interface.

Basic retouching features are commonly mentioned as helpful for quick edits.

Negative feedback

• Reports of deceptive subscription charges and difficulty obtaining refunds.
• User complaints about being charged despite cancelling during a free trial and occasional app crashes or missing features.
• Some users report Google Play or payment providers denying refund requests.

Documentation checklist

What to gather

• Order receipt or purchase confirmation (App Store/Google Play/PayPal).
• Screenshots of subscription status, cancellation screens and dates.
• Account email, device details and the date and time of the charge.
• Any correspondence with the developer (emails to [email protected]).

Where to send it

• Submit receipts and evidence to Apple or Google via their refund request pages.
• Use PayPal’s Automatic Payments page to cancel and raise disputes if necessary: PayPal Automatic Payments.
• For developer contact, use [email protected] and keep copies of all messages.

Common mistakes

Cancelling too late

Waiting until the renewal window can result in an unwanted charge. For App Store subscriptions cancel at least 24 hours before the period ends.

For Google Play, cancel before the renewal date in Subscriptions to avoid the next billing.

Assuming cancellation equals refund

Some users assume cancelling automatically triggers a refund; platform policies usually separate cancellation from refunds.

Always request a refund through Apple or Google if you believe a charge was incorrect, and keep evidence to support your claim.

Comparative recap

Table explanation

Quick takeaways

• Always cancel subscriptions via the platform where you purchased to stop auto-renewal.
• Request refunds through Apple, Google or payment provider; keep evidence of charges and cancellations.

After cancelling

Next steps

• Verify the subscription status screen in your App Store or Google Play account shows the cancellation.
• Keep receipts and screenshots until any refund or dispute is resolved.

Support links and contacts

• Facelab on the App Store: apps.apple.com
• AppCutter cancellation guide: appcutter.com
• Apple Support: support.apple.com
• Google Play Help: support.google.com/googleplay
• PayPal Automatic Payments: paypal.com
• Developer contact email: [email protected]

Address

For formal correspondence

Use this address for formal cancellation notices or postal correspondence to Face Lab Limited (NZBN 9429046383303).

Mailing address

Unit M, 101 Apollo Drive, Albany, Auckland 0632, New Zealand