Cancel Facetune: Easy Method

What is Facetune

Overview

Facetune is a photo-editing app by Lightricks that offers AI-powered tools, retouching, and premium features via subscriptions and in-app purchases.

The app is available on iOS, Android and via a web subscription on the official site, with multiple pricing options and purchase channels.

Common use

People use Facetune to edit portraits, apply filters, reshape features and access automated enhancements.

Access and billing depend on how you purchased it (App Store, Google Play, or directly on the website).

How to cancel Facetune

iOS - App Store cancellation

• Open iPhone/iPad Settings.
• Tap your name, then tap Subscriptions.
• Find the Facetune subscription and tap Cancel Subscription.
• Note: Deleting the app does NOT cancel the subscription.
• Official reference: Facetune FAQ.

Android and Web cancellation

• Google Play (Android): Open Google Play, tap Subscriptions, select Facetune and Cancel.
• Web (facetuneapp.com): Log into your account (My Account or Dashboard), under plan details click "Cancel Subscription".
• Web cancellations must be completed at least 48 hours before renewal to avoid the next charge.
• Again, deleting the app will not cancel an active subscription purchased through stores.
• Official pricing and cancellation notes: Facetune pricing.

What happens when you cancel

Access after cancelling

After cancelling, you typically retain access to premium features until the end of the already-paid billing period.

Access termination timing depends on the original billing cycle (monthly, yearly or one-time purchase).

Renewal and data

Cancellation prevents future renewals but does not automatically delete your account or uploaded images.

If you need account deletion, check Facetune account settings or contact support via the website.

Will I get a refund?

Web purchases (direct)

Facetune’s policy: you may request a full refund within 14 days of the first purchase (cooling-off period) by contacting support with your receipt.

This is a voluntary policy and must be honoured by the business when valid; follow the instructions on the Facetune site.

App Store / Google Play purchases

Refunds for purchases made through Apple or Google must be requested directly from Apple or Google using their refund processes.

Facetune support will not process refunds for App Store or Google Play transactions; contact the store for those refunds.

Facetune plans and pricing

Pricing summary

The official site lists USD subscription tiers for web plans and App Store shows in-app purchase tiers in USD that convert to local NZD at checkout.

Exact NZD prices are applied by the stores at the time of purchase; the site does not display NZD values.

Plans table

Your consumer rights in New Zealand

Relevant laws

New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act, which require clear information and fair treatment.

Misleading practices, hidden fees, or deceptive cancellation mechanisms may breach these laws.

Refund and cooling-off rights

Digital subscription cooling-off periods are not automatically granted under NZ law, but voluntary refund periods offered by suppliers must be honoured.

If you suspect misleading conduct or unauthorized charges, you can seek recourse through consumer protection channels and provide evidence to support your claim.

Customer experiences

Positive feedback

There are few or no positive New Zealand Trustpilot reviews noted in the verified data; publicly available NZ reviews trend negative.

Some customers still value Facetune’s editing features when access and billing work as expected.

Negative feedback

Many reviewers describe confusing free trials, hidden renewals, and difficulties cancelling - examples include hidden account emails and buried confirmations.

There are reports of unauthorized or repeated charges, charging after cancellation, and unresponsive support or difficulty obtaining refunds.

Source summary: NZ Trustpilot Facetune reviews.

Documentation checklist

Before you contact support

• Purchase receipt or proof of payment (email or App Store / Google Play receipt).
• Account email or username used to subscribe.
• Date of purchase, renewal date and the amount charged.
• Screenshots showing the subscription entry in your device store or your Facetune account dashboard.

When requesting refunds or disputing charges

• Records of cancellation attempts (dates and steps taken).
• Any correspondence with Facetune support or the store.
• Bank or card statements highlighting the charge(s) in question.

Common mistakes

Assuming deleting the app cancels the subscription

Many users delete the app thinking the subscription is cancelled; stores continue billing until the subscription is cancelled in the store or account.

Always verify cancellation in the App Store, Google Play or Facetune account dashboard.

Waiting until renewal day

Waiting until the renewal day can result in the store charging the next period because some platforms process renewals immediately.

For web subscriptions, cancel at least 48 hours before renewal to reduce the risk of an unintended charge.

Comparative recap

Quick comparison

After cancelling

Check access and statements

Confirm you still have access until the end of the paid period and monitor your bank or card statements for any unexpected charges.

If you see further charges, gather evidence and contact the appropriate party (store support or Facetune) promptly.

Helpful links

• Facetune FAQ (cancellation help)
• Facetune pricing & account management
• NZ Trustpilot reviews for Facetune
• Apple: manage subscriptions
• Google Play: cancel subscriptions

Address

Mailing address

Facetune, Lightricks Ltd, P.O. Box 1168, Kfar Saba, Israel.

Corporate notes

Official corporate offices are reported to be in Israel and the USA; use the Facetune website for current contact methods and support forms.