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Cancel Ipsy: Easy Method
What is Ipsy
Service overview
Ipsy is a US-based beauty subscription service that sends curated makeup and skincare products to members on a recurring schedule.
Plans include monthly and quarterly options with sample or full-size products; pricing is listed in US dollars on IPSY's site.
How it operates
Members complete a preferences quiz and receive a curated "bag" or box each billing period based on that profile.
IPSY handles orders, shipments, and account management through its website and mobile app interfaces.
How to cancel Ipsy
Cancel using the website
- Log into your IPSY account on the IPSY website.
- Go to "Account" → "Your Membership" → click "Cancel Membership".
- Follow the on-screen prompts to complete cancellation.
Timing and app-store notes
- Must cancel by 11:59 PM Pacific Time on the 25th of the month to avoid being charged for the next month.
- Quarterly or annual subscriptions follow the same 25th-of-month deadline before renewal.
- Cancellation via App Store or Google Play is not specified by IPSY's Help Center; app-store subscriptions are likely managed through the respective store interfaces.
What happens when you cancel
Access and future billing
If you cancel before the 25th (11:59 PM PT) your membership will not renew for the next period and you will not be charged again.
If you cancel after the deadline, the cancellation typically applies to the following billing period and you may still be charged for the upcoming box.
Account data and ongoing benefits
For annual subscriptions, after cancellation you will usually continue to receive any remaining prepaid boxes and retain access to membership benefits until the prepaid period ends.
IPSY's public terms do not state automatic refunds for unused prepaid periods when canceling annual plans.
Will I get a refund?
IPSY's stated refund policy
IPSY's policy says no refunds, returns, or exchanges once an order is placed; cancelling does not automatically entitle you to a refund.
Annual membership cancellations do not typically result in refunds; you generally keep remaining prepaid boxes without receiving money back.
Exceptions and damage claims
- Damaged or missing items may be replaced if reported - sources indicate replacements are offered when issues are reported within a specified window (for example, within 45 days of shipment for some reports).
- If IPSY refuses a refund you believe you are entitled to, consider contacting your payment provider to discuss dispute or chargeback options.
Ipsy plans and pricing
Pricing summary
Prices listed by IPSY are in US dollars. Final cost for New Zealand customers will vary with exchange rates, fees, shipping, and taxes.
Below are IPSY's published plans and USD prices.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| IPSY Original | US$14.00 | Monthly | 5 deluxe-size samples |
| IPSY Extra | US$32.00 | Monthly | 5 full-size products |
| IPSY Ultimate | US$65.00 | Quarterly | 8 full-size products |
Your consumer rights in New Zealand
Cooling-off and statutory protections
New Zealand consumers commonly have a 14-day cooling-off period for many distance sales and subscription arrangements under consumer protection frameworks.
Relevant statutes include the Consumer Guarantees Act and the Fair Trading Act, which protect against unfair terms and misrepresentations.
How this applies to IPSY
- IPSY publicly states a "no refunds" policy, which may conflict with NZ consumer protections in some cases.
- If IPSY refuses a refund or cancels incorrectly, consider contacting your bank or payment provider to request a chargeback.
- Consult Citizens Advice Bureau NZ or the Commerce Commission for specific guidance on applying NZ law to an overseas subscription.
Customer experiences
Positive feedback
Many customers praise IPSY for variety and the chance to try new beauty products at relatively low cost.
Positive reviews often highlight the excitement of surprise products and perceived value in certain months.
Common negative themes
- Shipping problems: delays, missing packages, or packages marked delivered but not received.
- Product issues: mismatch with profile, damaged items, expired or very small samples.
- Customer service complaints: slow or automated responses, difficulties resolving billing or cancellation problems.
- Billing concerns: reports of continued charges after cancellation or unexpected upgrades.
Documentation checklist
What to gather before contacting IPSY
- Account email and IPSY username.
- Order numbers and subscription plan details (monthly, quarterly, annual).
- Dates of sign-up, renewal, and cancellation attempts.
Evidence for disputes
- Payment statements showing charges (bank or card statements).
- Screenshots of your IPSY membership page and any cancellation confirmations.
- Photos of damaged items or delivery packaging, and tracking information for missing parcels.
Common mistakes
Missing the cancellation deadline
Many customers assume cancelling at any time stops the next charge; IPSY requires cancellation by 11:59 PM PT on the 25th to avoid the upcoming billing.
Cancel after that cutoff and you may still be billed for the next box; always check the timezone and date carefully.
Relying solely on app-store cancellation
Assuming an App Store or Google Play cancel will update IPSY's systems can cause confusion - app-store subscriptions may need to be managed through the store.
If you subscribed via the app store, check both your IPSY account and the app-store subscription panel to confirm cancellation.
Comparative recap
Quick comparison
The table below summarizes key practical points to compare IPSY's stated policies with recommended actions for New Zealand customers.
| Topic | What IPSY says | Recommended NZ action |
|---|---|---|
| Cancellation deadline | By 11:59 PM PT on the 25th to avoid next charge | Cancel via website before the deadline; allow time for timezone differences |
| Refunds | No refunds for orders or prepaid annual plans | Request refund; if refused, consider bank dispute and seek NZ consumer advice |
| Annual subscriptions | Prepaid boxes continue; no refund for unused portion | Confirm remaining deliveries and document cancellation date |
| App-store subscriptions | Not specified in IPSY Help Center | Manage and cancel via App Store/Google Play subscription settings and verify IPSY account |
After cancelling
Immediate next steps
Save any confirmation messages or screenshots showing the cancellation status and dates.
Check your bank or card statement in the following billing cycle to confirm no further charges occur.
Where to get help and further reading
- IPSY: How do I cancel my IPSY membership?
- IPSY Terms
- IPSY: Annual membership and refunds
- Citizens Advice Bureau NZ - consumer guidance
- Commerce Commission NZ - consumer protection information
Address
IPSY corporate address
IPSY (corporate mailing): 201 Baldwin Avenue, Second Floor, San Mateo, CA 94401, United States.
There is no New Zealand-specific postal address publicly listed; online account cancellation or support contact is the usual route.
Support channels
Use the IPSY Help Center and your account page for cancellations and support tickets.
If you have unresolved billing issues after contacting IPSY, collect your documentation and contact your payment provider or NZ consumer authorities.
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.