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Cancellation service #1 in New Zealand
Cancel Simplycook: Easy Method
What is Simplycook
Service overview
SimplyCook is a UK-based meal kit and flavour kit service that sends recipe cards and ingredient kits to subscribers.
They operate a web subscription and also distribute via mobile platforms (iOS/Android) where applicable.
Typical products
Products include Flavour Kits (dry ingredients and recipes) and All‑In Recipe Boxes (fresh, perishable ingredients plus recipes).
All‑In products are perishable and have specific handling and return differences from non‑perishable items.
How to cancel Simplycook
Cancel via the website (direct subscription)
- Log in to your SimplyCook account at the website and go to "My Account" to find subscription or delivery settings.
- Follow the on‑screen option to cancel your subscription. Alternatively email [email protected] and request cancellation.
- If you email, include your account email, order number and clear request to cancel future deliveries.
Cancel via mobile platforms
- iOS / App Store: There is no company‑specific process listed. Cancel subscriptions through Apple’s subscription management in Settings or the App Store.
- Android / Google Play: Open Google Play Store, go to Subscriptions, select SimplyCook and tap "Cancel Subscription" to confirm.
- Check which platform billed you (Apple, Google, or directly via the web) before cancelling to stop future charges.
What happens when you cancel
Access and future deliveries
After cancellation you will usually keep access until the end of your current paid period unless otherwise stated.
No further deliveries will be scheduled once the subscription is successfully cancelled.
Data and account details
SimplyCook will retain your account information according to its privacy policy for order and support purposes.
You can request account closure or removal of payment details via your account settings or by contacting customer support.
Will I get a refund?
General refund policy
Refund eligibility depends on product type and the reason for the refund (change of mind vs faulty/misdescribed goods).
Non‑perishable Flavour Kits and other general website orders can be refunded for missing, damaged or non‑delivery issues when reported within the required timeframe.
All‑In (perishable) exceptions and process
- All‑In Recipe Boxes are perishable and not covered by a normal 14‑day change‑of‑mind return right.
- If items are defective or not as described, notify SimplyCook promptly - All‑In terms ask for notice within 3 days of delivery with photo evidence preferred.
- For defective/perishable claims you may be offered an exchange or full refund; refunds are processed within 14 days of return or proof.
- For Flavour Kits: claims for missing or damaged contents must be made within 30 days; unopened items may be returned at your cost.
Simplycook plans and pricing
Pricing summary
No official New Zealand pricing (NZD) is published for SimplyCook. Available public prices are GBP‑based.
Use the table below for a short summary; NZ pricing is not provided so the price column uses "Varies".
| Plan / Product | Price (NZD) | Notes |
|---|---|---|
| Flavour Kits (subscription) | Varies | Dry ingredient kits and recipe cards; web subscription available. |
| All‑In Recipe Boxes (fresh) | Varies | Perishable boxes containing fresh ingredients; different return rules apply. |
| One‑off orders | Varies | Single purchases from the website; pricing published in GBP on UK site. |
Your consumer rights in New Zealand
Cooling‑off and online purchases
Under NZ consumer law there is a general expectation of a cooling‑off period for some online purchases, commonly 14 days.
However, this right can be limited for perishable goods; SimplyCook’s All‑In terms state the normal 14‑day change‑of‑mind right does not apply to perishable products.
Statutory rights for faulty or misdescribed goods
- You retain statutory remedies if goods are faulty, damaged or not as described.
- Report faulty or misdescribed items promptly; SimplyCook’s processes ask for quick notification (e.g. within 3 days for fresh kits).
- Remedies may include repair, replacement, or refund depending on the issue and timing.
Customer experiences
Positive feedback
Many customers praise the variety of easy recipes, convenient spice kits, and clear recipe instructions.
Several reviewers note fast resolution for non‑delivery or missing items and helpful customer service responses.
Negative feedback
Some users report difficulty locating or completing the cancellation process and describe unexpected renewals.
Complaints also include issues with being moved into subscriptions from free trials, trouble removing card details, and occasional delivery failures.
Documentation checklist
What to prepare before contacting support
- Account email and full name used on the SimplyCook account.
- Order number(s) and delivery date(s) for the items in question.
- Payment method details or the billing statement that shows the charge (if disputing a payment).
Evidence for refunds or claims
- Photos of damaged or incorrect items (especially for perishable All‑In claims).
- Tracking or delivery confirmation where relevant.
- Message history with customer support if you have already contacted them.
Common mistakes
Not checking which platform billed you
Users sometimes try to cancel via the website when the subscription was purchased through Apple or Google.
Always confirm whether the charge came from Apple, Google Play, or directly from SimplyCook before cancelling.
Missing deadlines and insufficient evidence
Failing to report issues within the stated timeframes (e.g. 3 days for fresh kits) can limit refund options.
Not providing photos or order details often slows or prevents successful claims.
Comparative recap
Cancellation routes
The table below summarises the main cancellation paths and typical outcomes for each route.
| Route | How to cancel | Typical refund outcome |
|---|---|---|
| Web (Direct) | Log in to "My Account" or email [email protected] | Refunds possible for faulty/missing items; perishable returns limited |
| iOS / App Store | Cancel via Apple subscription settings (not via SimplyCook website) | Apple manages renewals and refunds for App Store subscriptions |
| Android / Google Play | Open Google Play > Subscriptions > Select SimplyCook > Cancel | Google manages renewals; refunds handled per Google/merchant policy |
After cancelling
What to check next
- Confirm you received a cancellation confirmation email or message from SimplyCook or the platform that billed you.
- Check that no further scheduled deliveries or charges are shown in your account or subscription settings.
Helpful links and contacts
- SimplyCook Terms and Conditions
- SimplyCook All‑In Terms and Conditions
- Email customer support: [email protected]
- Google Play cancellation guide: open your Google Play app, go to Subscriptions and cancel the subscription there.
Address
Company registered address
SimplyCook Ltd, Leonard Street 100‑106, 1st Floor, EC2A 4RH London
Notes about contacting from New Zealand
SimplyCook operates from the UK; for NZ customers use email or the website to manage cancellations and claims.
If you need local consumer advice in New Zealand, consult the Commerce Commission or your local consumer protection resources.
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Written by Carter Evans
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.