Cancel Kami: Easy Method

What is Kami

Overview

Kami is a cloud-based PDF and document annotation tool used in education and business to view, edit and collaborate on documents online. It integrates with learning platforms like Google Classroom and Canvas and offers accessibility features valued by educators.

Core functions

Kami provides annotation tools, text entry on PDFs, collaboration features and file syncing across devices. It is offered as a subscription service with several plan types and group pricing options.

How to cancel Kami

Cancel via the Kami website

• Log in at kami.app.
• Click your initials in the top-right to open Settings.
• Go to Subscriptions and click “Stop auto‑renewal”.
• The subscription remains active until the end of the paid period.
• Reference: Kami subscription management.

Cancel via mobile app stores

• Apple App Store (iOS): Open Settings → your name → Subscriptions → select Kami → Cancel Subscription.
• Google Play (Android): Open Google Play → menu → Subscriptions → find Kami → Cancel.
• For store cancellations, refunds are handled by Apple or Google according to their policies.

What happens when you cancel

Access after cancellation

When you cancel auto‑renewal on Kami the subscription remains active until the end of the current paid period.

You retain access to premium features until that expiry date; no immediate loss of access occurs on cancellation.

Renewal and data handling

Auto‑renewal will stop so you are not charged at the next billing date. Your documents and annotations remain in your account, subject to Kami's data retention policies.

If you later re‑subscribe, previous content and settings are typically available under the same account.

Will I get a refund?

Refund policy summary

Annual subscriptions: refund requests are allowed within 3 days of purchase or renewal.

Monthly subscriptions: refunds are only considered for duplicate subscriptions and must be requested within 24 hours.

How to request a refund and timing

• To request a refund, email [email protected] and include your receipt or card details.
• Kami states they respond within 24 hours. Credit card refunds usually take 7 - 30 business days; PayPal up to 7 business days.
• Reference: Kami refund policy.

Important exceptions

• There is no general 14‑day cooling‑off period specified by Kami for digital subscriptions.
• Refund windows are shorter than EU‑style 14‑day rights; eligibility is limited to the stated conditions.

Kami plans and pricing

Price table

Pricing notes

These NZD prices were sourced from an NBR article dated March 14, 2023 and published locally.

Official NZD pricing is not consistently listed on Kami's site or app stores; check current rates before purchase.

Your consumer rights in New Zealand

General rights

In New Zealand consumers have protections under the Consumer Guarantees Act and the Fair Trading Act for services and goods that are faulty or misrepresented.

These statutes provide remedies if a service fails to meet acceptable quality or is not as described.

How this applies to Kami subscriptions

• Kami's stated refund windows are limited (3 days for annual, 24 hours for duplicate monthly cases).
• Those specified windows may be shorter than some general expectations; contact consumer protection if you believe statutory rights apply.
• If you need advice about local consumer law, contact Consumer Protection NZ or Citizens Advice Bureau for guidance.

Customer experiences

Positive feedback

Many New Zealand users and education customers rate Kami highly for annotation features and classroom integration.

Testimonials highlight ease of typing on PDFs, better student engagement and smooth integration with Google Classroom and Canvas.

Negative feedback

Some users report syncing or saving problems where annotations do not always save reliably.

There are also reports of slow performance or occasional interface glitches that affect real‑time use in classrooms.

Documentation checklist

What to prepare before contacting support

• Receipt or proof of purchase (email or app store receipt).
• Account email address used with Kami.
• Last four digits of the card used (if applicable) or PayPal transaction ID.

What to include in a refund request

• Clear subject line, e.g. “Refund request - Kami subscription”.
• Reason for refund and date of purchase or renewal.
• Attach receipts and any screenshots showing duplicate charges if applicable.

Common mistakes

Missing the store cancellation

Many users cancel via the Kami website but forget to cancel via Apple or Google if they subscribed through an app store.

If you subscribed via the App Store or Google Play, you must cancel through that store to stop future charges.

Requesting refunds outside the stated windows

Users often request refunds after Kami's short refund windows (3 days for annual, 24 hours for duplicate monthly) and are declined.

Always contact support promptly and include receipts to improve chances of a favorable outcome.

Comparative recap

Quick comparison

After cancelling

Next steps

Keep your confirmation that auto‑renewal was stopped and the date your access ends. This is your reference for access and billing questions.

If you need a refund, contact support immediately and include the documentation checklist items above.

Helpful links

• Managing Kami subscriptions (Help Center)
• Kami refund policy
• Email: [email protected]

Address

Postal and administrative address

Kami Limited, Level 3, 125 St Georges Bay Road, Parnell, Auckland 1052, New Zealand.

Notes about contacting by post

Cancellation is handled online or via email; postal correspondence is primarily for administrative or legal matters.

For fastest service use the web cancellation flow or email support as listed above.