Cancel Kumon: Step-by-Step Guide

What is Kumon

Overview

Kumon is a centres-based supplementary education programme that focuses on independent practice through worksheets for maths and reading.

It operates via local Kumon Education Centres (franchises) with enrolment, tuition and administration handled at the centre level.

How it is delivered

Students attend physical centres and receive learning materials, regular assignments and tutor support at those locations.

There is no published mechanism to cancel enrolment via app stores or an online app; cancellations are handled through the centre or franchise.

How to cancel Kumon

Key cancellation rule

Give written or verbal notice to your Kumon Education Centre by the 15th of the current month to stop attending the next month.

If you do not provide notice by the 15th, the full monthly tuition for the following month is payable.

Step-by-step cancellation steps

• Contact your local Kumon Education Centre (franchise) directly - in person, by phone or by email - before the 15th of the month.
• State clearly that you wish to cancel your child's enrolment or stop attendance from the following month.
• Ask for written confirmation of the cancellation (email or printed receipt) and note the date you gave notice.
• If you are transferring subjects or centres, provide the same notice by the 15th to avoid being charged for the next month.
• If uncertain which address or contact to use, direct correspondence to Kumon New Zealand head office: Level 31, Vero Centre, 48 Shortland Street, Auckland 1010.

What happens when you cancel

Access and attendance

Once cancellation is processed, your child should stop attending from the next billing month as per the 15th notice rule.

If notice was late, you will usually remain liable for the following month’s tuition and attendance may continue until the paid period ends.

Materials, records and renewal

Learning materials already issued typically remain with the family; Kumon’s terms do not offer refunds for provided materials.

Your student records remain with the centre; ask the centre how long records are kept and how to obtain copies if required.

Will I get a refund?

Standard refund policy

Enrolment and tuition fees are non-refundable under Kumon New Zealand’s published terms unless Kumon (Australia) Pty Ltd agrees otherwise.

Specifically, the enrolment fee (NZ$100) and monthly tuition (NZ$160 per subject) are stated as non-refundable in part or in full.

Exceptions and dispute options

• Refunds may only be offered if Kumon (Australia) Pty Ltd explicitly agrees; such exceptions are not standard practice.
• If you believe you were misled at point of sale, you may consider raising the issue under New Zealand consumer law (see the consumer rights section and links below).
• Always request written confirmation if the centre offers any refund or goodwill credit.

Kumon plans and pricing

Standard charges

Below are the typical published fees for Kumon New Zealand (confirm with your local centre for exact local rates).

Prices are inclusive of GST where indicated.

Notes on pricing

Some earlier or region-specific sources may show different monthly figures (for example NZ$140); always confirm with your local centre.

Ask your centre for an itemised receipt when you pay and for any regional variations or discounts in writing.

Your consumer rights in New Zealand

General legal context

There is no automatic statutory 14-day cooling-off period for educational tuition services in New Zealand.

Providers must not make false or misleading representations; if there was deceptive conduct at sale, remedies may be available under the Fair Trading Act.

Practical takeaways

• Kumon’s published terms state fees are non-refundable and that timely notice by the 15th is required to stop billing.
• If you think you were misled, you can raise a complaint with the Commerce Commission or seek consumer advice.
• Keep all enrolment documents, receipts and any written promises from the centre to support a complaint if needed.

Customer experiences

Positive feedback

• Some parents report improved discipline, routine, calculation skills, reading comprehension, study habits and confidence.
• Trustpilot includes reviews describing Kumon as an “excellent supplementary programme for school age children.”
• For examples see media coverage and reviews: 1News report and Trustpilot.

Negative feedback

• Many critics describe the programme as repetitive, inflexible, or lacking in conceptual teaching, causing stress for some students.
• News and online forums report experiences described as rigorous, relentless or traumatising by some families.
• Online discussions note concerns about rote learning, boredom from repetition and perceived limited progress for some children.

Documentation checklist

Required documents to bring or send

• Student name and enrolment details (centre records).
• Proof of payment for enrolment and recent tuition (receipts).
• Written cancellation request or clear email stating the cancellation date and parent/guardian name.

Recommended additional documents

• Photocopy or screenshot of any written communications with the centre about dates or refunds.
• Notes of telephone conversations with dates, times and names of staff spoken to.
• Any medical or supporting documents if the cancellation reason relates to health or exceptional circumstances.

Common mistakes

Missing the 15th deadline

A frequent error is assuming you can cancel at any time; failing to notify by the 15th usually results in being charged the next month’s full tuition.

Always confirm the date you gave notice and obtain written confirmation to avoid billing disputes.

Assuming fees are refundable

Parents sometimes assume pro-rata refunds are available; Kumon’s published terms state enrolment and tuition fees are non-refundable.

If you expect a refund for unusual circumstances, request a formal response from Kumon (Australia) Pty Ltd and keep that correspondence.

Comparative recap

Quick comparison

What to do next

Use the comparison to check your situation: payment dates, notice timing and whether you have written confirmation.

If anything differs from the summary, contact your local centre for a centre-specific explanation in writing.

After cancelling

Immediate steps

• Obtain written confirmation of your cancellation and keep a copy of all correspondence and receipts.
• Confirm the final date your child may attend and whether any materials need to be returned.

Helpful links and complaints

• Kumon NZ privacy and terms (reference): Kumon NZ privacy policy.
• Commerce Commission - consumer protection information: https://comcom.govt.nz/.
• Consumer advice and dispute options: https://www.consumer.org.nz/.

Address

Head office

Kumon New Zealand head office (for correspondence): Level 31, Vero Centre, 48 Shortland Street, Auckland 1010, New Zealand.

Use this address if you need to direct formal cancellation letters and cannot reach your local centre.

How to send notice

Preferred: send an email or written letter to your local Kumon Education Centre and request written confirmation of receipt.

If using the head office address, send the letter by tracked post or a recorded delivery method and keep proof of posting.