Cancel Superprof: Easy Method

What is Superprof

Overview

Superprof is an online tutoring marketplace connecting students and tutors across many subjects. It operates a Student Pass subscription for students to contact tutors and allows tutors to set hourly rates and cancellation policies.

How the service works

Students search tutors, contact them via the platform while the Student Pass is active, and arrange lessons directly. Tutors provide schedules and may accept lesson requests or exchange contact details once a request is accepted.

How to cancel Superprof

Cancel a scheduled lesson (step-by-step)

• Open Superprof on the web or app and go to the "My Messages" area.
• Select the scheduled lesson you want to cancel and click "cancel lesson".
• Review the anticipated refund amount shown before confirming the cancellation.

Cancel or change your Student Pass

• Cancel the Student Pass subscription from your account settings if you no longer want to contact tutors.
• Be aware: once a tutor accepts a request and contact details are exchanged, the Student Pass becomes non-refundable in most cases.

What happens when you cancel

Access and future renewals

If you cancel the Student Pass, you will lose the ability to contact new tutors once the current billing period ends. Active lessons already arranged may still proceed unless separately cancelled.

Data and communications

Messages and lesson history remain available in your "My Messages" area for reference. Keep records of exchanges if you later dispute a charge or refund.

Will I get a refund?

Standard refund rules

If you cancel a lesson more than 24 hours before its scheduled time through the web or app, you will receive a full refund for that lesson.

Refunds for lessons cancelled more than 24 hours ahead are processed to the student's bank account within 3 - 5 working days.

Exceptions and tutor policies

• For cancellations made less than 24 hours before a lesson, the tutor’s personal cancellation policy applies; tutors may charge 0%, 50% or 100% of the lesson fee.
• If a tutor is at fault (for example, they cancel), refunds for the Student Pass may be considered for the initial month only and only if unavailability is proven.
• Once a tutor accepts a request and contact details are exchanged, the Student Pass is generally non-refundable.

Superprof plans and pricing

Student Pass details

The main paid plan for students in New Zealand is the Student Pass, which allows contacting tutors while active.

Pricing table

Your consumer rights in New Zealand

Cooling-off and subscription rules

Under New Zealand consumer law, some unsolicited digital services may attract a 14-day cooling-off period, but applicability depends on how the subscription was sold and consent given.

Superprof’s stated terms vs local law

• Superprof’s terms state the Student Pass is cancellable, but non-refundable once a tutor accepts and contact details are exchanged.
• If you believe a charge breaches NZ consumer law or was unsolicited, act quickly and keep evidence; you may be able to dispute the charge with your payment provider or seek advice from consumer protection agencies.

Customer experiences

Positive experiences

• Many NZ tutors and students report Superprof is easy to use, flexible, and effective for connecting with learners and managing payments.
• Users praise helpful support and a clean payment process in some cases.

Negative experiences

• Complaints include unexpected charges (for example NZ$59) and difficulty cancelling the Student Pass or obtaining refunds after limited use.
• Other reports mention non-working filters, unsolicited tutor contacts, and declined refund requests; some forum posts describe strong dissatisfaction.

Documentation checklist

What to gather before you cancel

• Booking details: lesson date/time, tutor name, and lesson fee.
• Payment proof: transaction ID, receipt or bank statement showing the Student Pass charge.

Evidence to support refund disputes

• Message history with the tutor showing acceptance or cancellations.
• Screenshots of cancellation pages, refund amounts shown, and any correspondence with Superprof support.

Common mistakes

Assuming all cancellations refund automatically

Many users assume cancelling at any time gives a refund. In reality, full refunds apply only for lesson cancellations made more than 24 hours ahead; the Student Pass is generally non-refundable once contact details are exchanged.

Not checking the tutor’s personal policy

Tutors can set their own late-cancellation compensation (0%, 50%, or 100%). Failing to check a tutor’s policy before booking can lead to unexpected charges if you cancel within 24 hours.

Comparative recap

Quick comparison

The table below highlights key features of Superprof in NZ and useful notes for comparison to other tutoring platforms.

Comparison table

After cancelling

Track refunds and follow up

• Allow 3 - 5 working days for refunded amounts to appear in your bank account after a qualifying cancellation.
• If a refund does not arrive, contact Superprof support and provide your documentation checklist items.

Useful links and next steps

• Student cancellation policy (Superprof NZ)
• How to cancel a lesson (Superprof)
• Refunds and reimbursements (Superprof)

Address

Company postal address

Superprof SAS, 42 - 44 rue Alexandre Dumas, 75011 Paris, France.

Notes on jurisdiction

Superprof operates internationally from France; New Zealand consumer protections may still apply. If you need formal correspondence, use the postal address above and keep copies of all communications.