Cancellation Superprof: Easy Method

What is Superprof

How the platform works and what you are really paying for

Superprof is an online tutoring marketplace, not a traditional school. It connects students with tutors for subjects like math, music, languages, fitness, and hobbies. The company is French, and its terms say the service is governed by French law and disputes go to courts in Paris "The Terms of Service are governed by the laws of France" (superprof.com).

For many users in the Philippines, the confusion starts here. You may think you are only contacting a tutor, then later notice a recurring Student Pass charge. Superprof says the Student Pass renews automatically every 30 days, and that pass gives access to contact tutors, not the lesson fees themselves (superprof.com).

The main paid feature: Student Pass

The clearest recurring charge in the available data is the Student Pass at $49.00 (₱49)* per month. That charge is separate from the tutor's own lesson rate, which is arranged per tutor. Some tutors also offer a free first lesson, but that free lesson depends on the tutor profile and is not the same as a platform-wide free trial (superprof.com).

Here is the thing: many people expect one payment to cover tutoring. It does not. The Student Pass mainly unlocks contact with tutors. Actual lessons can still cost extra, and cancellation for lessons depends on each tutor's own rules, especially the 24-hour window for refunds (superprof.com).

What Superprof looks like in the Philippines

Superprof does not appear to have a Philippines-specific subscription structure beyond the general Student Pass model in the research data. Support channels are limited. There is no listed phone number, no live chat, one masked email address, and a help center at Superprof Help.

For Filipino users, that limited support setup is a real pain point. Local complaints usually mention two things: difficulty reaching support, and partial refunds when a lesson is canceled less than 24 hours before start time. If you use GCash, Maya, or a local credit card, save every receipt and screenshot early because support may not be fast.

How to cancel Superprof without getting charged again

Checks to do before you click cancel

A lot of users get frustrated because they cancel late, then still see one more charge. Before canceling, open your account and take screenshots of your current plan, recent payments, and any active lessons. If you have a Student Pass, the terms say it renews every 30 days and remains active until the end of the current billing period after cancellation (superprof.com).

Also check any upcoming lesson time carefully. If you cancel a lesson more than 24 hours before it starts, you should get a full refund. If you cancel within 24 hours, the tutor's policy applies, which can mean 50 percent refund or 0 percent refund depending on that tutor's settings (superprof.com).

• Screenshot your account page and payment history
• Note your next billing date in your calendar
• Save tutor chats and lesson confirmations
• Check whether you subscribed on the website, App Store, or Google Play

Cancel from the website account dashboard

If your subscription or lesson settings were managed on the web, use the account route inside Superprof. The verified click path for cancellation policy management is: log in to your Superprof account, go to My account, select My Payments, click Cancellation Policy, choose 0 percent, 50 percent, or 100 percent compensation, then save changes. Those changes apply to future lessons (superprof.com).

That path controls lesson cancellation compensation, not just the Student Pass itself, so read each screen closely. For the Student Pass, the terms say you can cancel via your dashboard at any time, and the subscription continues until the end of the current 30-day period (superprof.com). If you do not see the exact button, use the help portal at Superprof Help and capture the page as proof.

Cancel through App Store or Google Play if you subscribed there

If you started the subscription on iPhone or iPad, cancel it in App Store. Open App Store, tap your profile icon in the top right, tap Subscriptions, open Superprof, then tap Cancel Subscription and confirm (apple.com). This matters because deleting the app alone does not stop billing.

If you used Android billing, open Google Play Store, tap the menu icon, tap Subscriptions, choose Superprof, then tap Cancel Subscription and follow the prompts (google.com). Heads up: if you subscribed through Apple or Google, canceling inside the Superprof website may not stop the store billing.

Email, help center, and postal letter options

Superprof does not list a customer support phone number and has no live chat in the available data. The practical channels are the help center at Support Portal, the help homepage at Help Home, and the masked support email bo*****@superprof.com. Support hours are not specified.

If you need a paper trail, you can send a registered letter to the UK address used for formal notices. Some users now prefer a digital registered letter service such as Postclic because it gives timestamped proof of sending, receipt, and opening without going to the post office. Use postal notice only if you want extra evidence or your account access is blocked.

A common trap that causes extra charges

No dark pattern is formally identified in the research, but the practical trap is mismatch between billing channel and cancellation channel. A user may cancel a lesson on the website yet forget the recurring store subscription in App Store or Google Play. Another common issue is assuming no booking means no charge, while review data shows complaints about Student Pass fees appearing before any lesson happened.

The truth is, Superprof's cancellation flow is more complicated than it should be because lessons, tutor policies, and Student Pass billing are not the same thing. Treat them as separate items and close each one properly. That is the fastest way to avoid a second charge.

What changes right after you cancel

Your access and billing timeline

When you cancel the Student Pass, the terms say your access continues until the end of the current 30-day billing period. That means cancellation usually stops the next renewal, not the current month. If your billing date is the 18th and you cancel on the 10th, access should normally continue until the 18th, then stop (superprof.com).

If you do nothing, the Student Pass renews automatically every 30 days. That auto-renewal is written directly in the terms. This is why the safest move is to cancel at least a few days before the next billing date and keep a screenshot showing the date and time of cancellation.

Your lessons and your account data

Canceling the Student Pass does not rewrite the tutor's lesson cancellation terms. A lesson canceled more than 24 hours before start should be fully refunded, while one canceled within 24 hours follows the tutor's policy (superprof.com). If you have several upcoming sessions, review each one instead of assuming a full account cancellation handles all lessons automatically.

Superprof also says that when your account is canceled, all associated data including contact details, subscription details, and bank information is permanently deleted, and that action is irreversible (superprof.com). So before closing the account itself, save invoices, tutor messages, and payment references.

Refunds, disputed charges, and the fine print that matters

When refunds are granted

Superprof's help pages give a clear rule for scheduled lessons. If you cancel more than 24 hours before the lesson starts, you get a full refund. If you cancel within 24 hours, the tutor's cancellation policy decides whether you get 100 percent, 50 percent, or 0 percent back (superprof.com).

For lesson refunds processed on the platform, Superprof says the money is sent to the bank account registered on your profile within 3 to 5 working days (superprof.com). That timeline is useful because many users worry after day 2. If day 5 passes with no refund, contact support with the lesson date, amount, and transaction proof.

How to ask for a refund in practice

Use the help center and include specific details in one message: account email, tutor name, lesson date and time, amount charged, and screenshots of the cancellation screen. If the issue is a billing error, Superprof's support pages say to contact customer support for assistance with resolution and any necessary refund (superprof.com).

Be direct and short. Say what happened, when you canceled, how much was charged, and what result you want. In the Philippines, that simple evidence package usually works better than sending a long complaint without dates or payment proof.

• Account email used for Superprof
• Date and exact time of cancellation
• Transaction ID or statement screenshot
• Tutor name and lesson time if relevant

Your rights in the Philippines if the charge continues

Superprof's terms do not clearly offer a universal cooling-off period or withdrawal right for online cancellations. In the Philippines, your consumer protection angle comes from the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792. For online subscriptions, there is no universal statutory cooling-off rule like the one some users expect.

If a charge is unauthorized or continues after cancellation, you can dispute it with your bank, credit card issuer, GCash, or Maya. BSP complaint timelines commonly allow up to 60 days from the statement date for a card dispute. Save screenshots of your cancellation confirmation before filing a chargeback.

Terms that affect refunds and cancellation timing

Superprof says there is no minimum commitment duration for the Student Pass, so you can cancel at any time without an early termination fee (superprof.com). That sounds consumer-friendly, but there is still no promise of a pro-rated refund for the unused part of the current billing period. In practice, expect service to continue until period end rather than money back.

The terms also mention that some tutors offer a free first lesson. That free lesson depends on the individual tutor profile. It does not cancel the Student Pass logic by itself, so do not assume "free first lesson" means no recurring platform charge in all cases (superprof.com).

Superprof plans and pricing for Philippines users

The recurring plan found in the verified data

Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP. Check the official Superprof pages for the exact local amount charged to your payment method.

Is this good value or are you overpaying

There is only one recurring plan in the verified data, so there is no cheaper annual option to compare here. The real cost question is whether you used the pass enough to contact multiple tutors during that 30-day cycle. If you only contacted one tutor and never booked, the pass can feel expensive very quickly.

The bigger issue is expectation gap. Many users think the monthly charge includes actual classes, but it mainly covers contact access. If your tutor rate is separate and starts at, say, a few hundred pesos per hour or more, total monthly cost can rise well beyond the platform pass alone.

Your rights in the Philippines when Superprof cancellation gets messy

The local laws that matter to an online tutoring subscription

For users in the Philippines, the main laws are the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792. These laws support fair dealing, clear information, and complaint handling for online transactions. Superprof's own terms say French law governs the service, but that does not stop you from filing a local consumer complaint about an online payment problem affecting you in the Philippines.

For online purchases, there is no universal statutory cooling-off period that automatically gives you 7 days to cancel every subscription. That is why Superprof's own cancellation terms and your payment provider rules matter so much. If you were charged after canceling, document the timeline and go straight to support, then to your bank or DTI if needed.

How to complain to DTI and when to involve BSP

If Superprof support does not resolve a billing issue, you can file a consumer complaint with DTI under RA 7394. Your complaint should include your full name, merchant name, screenshots of the charge, proof of cancellation, and your refund request. For card or e-wallet disputes, BSP-related complaint channels and your bank's chargeback process are often faster for unauthorized or continued charges.

If the payment went through a card, GCash, or Maya, ask for a chargeback or transaction dispute within 60 days from the statement date when possible. Attach your cancellation screenshot and the amount charged. DTI handles the consumer complaint side, while BSP and your payment provider handle the payment dispute side.

Useful authority contact points

For practical next steps, start with DTI if Superprof or the payment provider is not responding. Use DTI's consumer complaint channels and keep your evidence in one folder. If your issue is purely a card or wallet charge, your bank, GCash, Maya, or credit card issuer should be contacted on the same day you notice the unauthorized billing.

Superprof does not clearly provide a cooling-off right in its terms, so the cleanest local strategy is evidence plus speed. File the support request, then escalate fast if the charge remains pending or posted after your cancellation date.

What customers say about the cancellation process

The overall trend is negative, and that says a lot

Based on the review set provided, the cancellation experience looks difficult rather than easy. The sentiment trend is 0 positive and 4 negative out of 4 unique reviews. The recurring themes are charges before expected service, silence from support, and continued billing after users thought they had canceled.

That matches the local issues in the Philippines data: support can be hard to reach, and late lesson cancellation may lead to partial refunds. To stay balanced, Superprof does offer self-service cancellation routes and no stated early termination fee for Student Pass. Still, the user feedback here is clearly poor.

Recurring themes in user feedback

Individual user comments worth taking seriously

• "I was charged for a 'Student Pass' before I even finalized a booking or received any service." (TrustPilot)
• "There is no straightforward path to cancel the subscription, and when I tried to get a refund and cancellation through support, I was met with complete silence and automated replies ('SuperAi'). They refuse to take action." (TrustPilot)
• "I have sent you many emails about my situation, but unfortunately I haven't received any actual help. I cancelled the subscription immediately on the same day. This proves I was not aware of the subscription." (TrustPilot)
• "I signed up for cooking lessons and was told I wouldn’t be charged until I took a lesson. That was false. Superprof charged me two months in a row even though none of the tutors I contacted followed up." (TrustPilot)

Documents to gather before and after canceling

What to save before you submit the cancellation

Before you cancel, save proof of what you had. Take a screenshot of the account dashboard, your current Student Pass status, the amount charged, and any tutor lesson schedule. If a dispute happens later, these are usually more useful than trying to remember what the page looked like.

You should also save your billing date and payment method details. If the charge was on a credit card, GCash, or Maya, note the exact posted amount and transaction reference. That makes later chargeback requests much faster.

• Account dashboard screenshot
• Payment history screenshot
• Lesson booking details
• Billing date note

What to keep for refunds and chargebacks

For a refund claim, keep the transaction ID, cancellation timestamp, tutor name, lesson date, and the refund rule that applies to your case. For example, if you canceled more than 24 hours before the lesson, save a screenshot showing that timing because the help page says that should qualify for a full refund (superprof.com).

After cancellation, save the confirmation email or the final on-screen message. Then check your bank or wallet statement for at least one more billing cycle. If a new charge appears, your screenshot folder becomes your strongest evidence.

Common mistakes that lead to wasted money

Confusing lesson cancellation with Student Pass cancellation

This is probably the biggest mistake. A user cancels a lesson and assumes the monthly Student Pass is gone too. They are different. Lesson refunds depend on the 24-hour rule and the tutor's policy, while Student Pass auto-renews every 30 days unless you stop it through the correct billing channel.

Solution: cancel both items separately if needed. Close the recurring pass in the dashboard, App Store, or Google Play, then handle each lesson booking on its own timeline.

Using the wrong channel to cancel

If you subscribed through App Store or Google Play, the store usually controls the recurring billing. A website cancellation may not stop an Apple or Google subscription. This is why people sometimes swear they canceled but still got billed.

Solution: match the cancellation route to the original purchase route. Web purchase means web dashboard. Apple purchase means App Store. Android purchase means Google Play.

Waiting too long to cancel a lesson

Superprof's help pages are clear on the 24-hour rule. Cancel more than 24 hours before the lesson for a full refund. Cancel inside the last 24 hours and the tutor's own compensation setting can reduce your refund to 50 percent or even 0 percent (superprof.com).

Solution: cancel as soon as your schedule changes. For expensive lessons, even a one-day delay can cost the full amount.

Not saving proof because you expect support to fix it

Several reviews mention unanswered emails or automated replies. If support is slow, your screenshots become your backup. Without them, it is harder to prove that you canceled on time or that the charge continued after cancellation.

Solution: screenshot the final confirmation page, the date, and your plan status. Then email yourself the images so they are stored outside your phone.

Expecting a pro-rated refund for the unused month

Many subscriptions do not refund the unused part after cancellation, and Superprof's terms do not promise that for Student Pass. The service typically continues until the end of the current 30-day period instead. So canceling halfway through the month usually stops renewal but does not produce a half-month cash refund.

Solution: set a calendar reminder a few days before renewal. If you already know you do not need another month, cancel early and keep using the remaining days.

Quick comparison of cancellation methods

Side-by-side method table

How to choose without overthinking it

If you still have account access, web cancellation is the fastest route for direct subscriptions. If Apple or Google handled the billing, use the store because that is where the recurring payment lives. Registered mail is slower but useful when you want extra proof or cannot access the account anymore.

No single route is perfect for every case. The best choice depends on where you subscribed, how urgent the next billing date is, and whether you may need evidence for DTI, your bank, GCash, or Maya.

After canceling: how to verify it really worked

The checks to do in the next hour and the next month

Right after canceling, look for an on-screen confirmation, a status change in your account, or a store message that says the subscription will end on a specific date. Screenshot that page. Then add a calendar reminder for one day before the next expected billing date and another one three days after it.

For the next billing cycle, watch your card, GCash, or Maya statement. If a charge appears after cancellation, contact the payment provider immediately. In the Philippines, chargebacks or transaction disputes often need to be filed within 60 days from the statement date.

Alternatives if you still need tutoring

If you are leaving because of billing friction, there are other tutoring platforms worth checking. Preply is strong for language tutoring, TeacherOn covers a wide range of academic and hobby subjects, and Tutopiya starts from PHP 500 per hour for online tutoring focused on IGCSE support.

If you need more specialized test prep, Manya Group lists tutoring at around PHP 1,500 to PHP 2,000 per hour. These are not perfect substitutes for every subject, but they give you options if you want a cleaner booking experience after canceling Superprof.

Useful links

• Superprof help homepage
• Superprof support portal
• Superprof terms of service
• Student lesson cancellation policy

Cancellation address and when to use it

Physical mailing address for formal notice

If you want to send a formal cancellation notice by post, use this address:

• Companies House, Crown Way, Cardiff, CF14 3UZ, United Kingdom

This route is slower than account or store cancellation, but it can help if you need an additional paper trail. Send a short letter with your full name, account email, cancellation request, and the date of your last charge.

Why most users should still cancel online first

For most people in the Philippines, online cancellation is more practical because support is digital and there is no published phone support. Use the website dashboard, App Store, or Google Play first, then keep the postal option as extra documentation if the case becomes a dispute.

If you send a letter, do not wait for it before stopping a near-term renewal. Cancel online immediately, save the proof, and use post only as backup. That is the quickest way to avoid another Student Pass charge.