Cancellation Superprof: Easy Method

What is Superprof

Overview

Superprof is an online platform that connects students and tutors for private lessons across many subjects. In Canada it operates on a two-part model: tutors set and display their hourly rates, while students pay a monthly Student Pass (subscription) to contact tutors and arrange lessons.

How to cancel Superprof

• To cancel a scheduled lesson: sign in to your Superprof account, open the lesson booking or messages with the tutor, select the option to cancel the lesson and confirm. If you cancel more than 24 hours before the lesson you are entitled to a full refund; if you cancel within 24 hours the tutor’s own cancellation policy applies (their policy may specify 0%, 50% or 100% compensation).
• To cancel the Student Pass subscription: go to your account/subscription settings, disable or cancel the recurring Student Pass and confirm cancellation. Keep a screenshot or confirmation email. Cancelling a lesson does not automatically cancel the subscription; you must cancel the Student Pass separately to avoid future monthly charges.
• If you need help, contact Superprof support via the Help Centre links below and include booking details and screenshots.

What happens when you cancel

Cancelling a scheduled lesson more than 24 hours before the start time triggers a full refund for that lesson. Cancelling within 24 hours means the tutor’s own cancellation policy governs whether you receive any refund (possible 0%, 50% or 100%). Cancelling a single lesson does not alter your Student Pass subscription: access to contact tutors continues until you cancel the subscription and until the current paid period ends. Superprof retains booking and communication data associated with your account according to its privacy policy; if you need to preserve records, save copies before removing them.

Will I get a refund?

Refunds for lesson payments (when applicable) are processed to the registered bank account and typically arrive within 3 - 5 working days. If you cancel a scheduled lesson more than 24 hours beforehand you will receive a full refund for that lesson. If a lesson is cancelled within 24 hours, the tutor’s cancellation policy applies and may result in no refund or partial refund.

For Student Pass subscriptions, Canada-specific Terms & Conditions state that once a tutor accepts a lesson request and contact details have been exchanged, the Student Pass is not refundable - unless the tutor is unavailable (and you can provide proof). In that exception Superprof will refund the initial month only; subsequent renewals are not refunded under the stated Canada policy.

Superprof plans and pricing

Your consumer rights in Canada

Superprof’s Canada-specific terms do not include an explicit 14‑day cooling-off or withdrawal right as appears in some other jurisdictions. That means the platform’s stated refund and cancellation rules govern most student requests. Canadian consumer protection laws vary by province and may offer remedies in specific circumstances (for example, for unfair business practices or mistaken charges). Superprof’s Canada terms also do not clearly set out a local dispute resolution or mediation process; if you have a legal or consumer complaint you may need to contact provincial consumer protection authorities or seek independent advice.

Customer experiences

Users generally report that Superprof’s platform is user-friendly and effective for finding tutors, and many tutors value the autonomy and direct relationship with students. However, common negative reports include surprise recurring Student Pass charges, difficulty cancelling or obtaining refunds, denied refunds after tutor no‑shows, and inconsistencies or inaccuracies in tutor profiles. There are also reports of users being charged for messaging or access before booking, and frustration over the strict 24‑hour cancellation window when tutors do not respond.

Documentation checklist

• Booking confirmation(s) and lesson details (date/time, tutor name)
• Screenshots or copies of messages with the tutor (showing acceptance, no‑show, or unavailability)
• Student Pass subscription receipt and bank statement showing the charge
• Any proof of tutor unavailability (emails, tutor messages, screenshots) if requesting an exception
• Cancellation confirmation or screenshots from your account and any support correspondence

Common mistakes

Students often assume that cancelling at any time guarantees a refund; however Superprof’s rule is clear that only cancellations made more than 24 hours in advance automatically get a full refund. Another frequent error is assuming the Student Pass is refundable after a tutor accepts and contact details are exchanged - Canada T&Cs state it is not refundable except in narrowly defined cases with proof. Users also forget to cancel the recurring Student Pass and are surprised by monthly charges, or fail to save message threads and receipts needed to support a refund request or dispute.

Comparative recap

After cancelling

After you cancel, monitor your registered bank account for refunds (they typically arrive within 3 - 5 working days). If you do not receive a refund or need support, use Superprof’s Help Centre and include the documentation checklist items above. Useful links: Superprof Help Centre, Terms & Conditions, and Contact Superprof. If your issue involves an unresponsive tutor or an unauthorized subscription charge, save all evidence and consider contacting your bank or a provincial consumer protection office if the platform resolution is unsatisfactory.

Address

Superprof SAS, 42‑44, Rue Alexandre Dumas, 75011 Paris, France