Cancel Animelab: Easy Method

What is Animelab

Overview

Animelab was a New Zealand and Australian streaming service for anime operated by Madman Anime Group. It provided simulcasts, dubs, and a catalogue of anime to subscribers in AU/NZ.

Transition to Funimation

AnimeLab content and subscribers were migrated or absorbed into Funimation after AnimeLab sunset. That means many cancellation and account functions now live on Funimation systems.

How to cancel Animelab

Cancel via the web (Funimation)

If your subscription moved to or was made through Funimation's website, cancel there.

• Sign in to your Funimation account.
• Go to Profile → My Account → Subscriptions tab.
• Choose Cancel Subscription and follow on-screen prompts.
• Cancellation must be done via the same platform used to subscribe.

Cancel via mobile stores (iOS / Android)

If you subscribed through a mobile store, you must cancel through that store - not via the Funimation site or app.

• iOS (App Store): Open Settings → tap your name → Subscriptions → select the subscription → Cancel.
• Android (Google Play): Open Google Play → Menu → Subscriptions → select the subscription → Cancel.

Contacting support or email cancellation

Some users have reported needing to contact support when self-service cancellation fails.

• Email support at [email protected] with account details if you cannot cancel via the site or store.
• If charges continue after a confirmed cancellation, contact your bank or card provider to dispute recurring charges.

What happens when you cancel

Access after cancellation

After you cancel, you typically retain access until the end of your paid billing period. The subscription will not renew after that date.

Billing and renewal

Cancellations prevent future renewals but do not usually create prorated refunds for unused time in the current period.

Account and data

Your account and viewing history generally remain on file unless you request deletion. If you need account removal, contact support and request account deletion explicitly.

Will I get a refund?

Official refund policy

Funimation's standard policy is that there are no prorated refunds for cancelled subscriptions; you keep access until the billing period ends but are not refunded for the remaining time.

Possible exceptions under NZ law

New Zealand consumer law may provide remedies even when the provider's policy says no refunds.

• If the service is faulty, not as described, or misrepresented, you may be entitled to a remedy under the Consumer Guarantees Act (CGA).
• The Fair Trading Act prohibits misleading conduct; if content promised by AnimeLab was not delivered after the migration, that could be relevant.
• For guidance on NZ consumer protections see learninglab.nz.

Animelab plans and pricing

Current plans (NZ)

Listed below are the common NZ prices recorded after the AnimeLab → Funimation transition. Prices may change; check your account or the provider for live rates.

Pricing table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

The CGA requires services to be provided with reasonable care and skill and to match their description. If the streaming service fails these guarantees, you may be entitled to a remedy.

Fair Trading Act (FTA)

The FTA prohibits misleading or deceptive conduct. If AnimeLab content was advertised but not provided after migration, you may have grounds for complaint under the FTA.

How to seek remedies

Gather evidence (screenshots, emails, billing records) and contact the provider first. If unresolved, escalate to consumer protection bodies or your payment provider.

Customer experiences

App usability and content changes

Many users report that the Funimation app and website feel worse than AnimeLab's, citing design issues, crashes, missing playback features, and subtitle problems.

Content availability and region blocking

Users have reported that some titles available on AnimeLab were lost or region-blocked after migration, resulting in less catalogue access in AU/NZ.

Billing and cancellation reports

There are multiple reports of users experiencing difficulty cancelling subscriptions, including non-functioning cancel buttons and repeated charges.

Documentation checklist

What to gather before contacting support

• Account email and username used for the subscription.
• Proof of payment (bank or card statement showing charges).
• Screenshots of subscription status, billing page, or error messages.
• Dates of attempted cancellations and any confirmation messages.

If you escalate to your bank or a dispute

• Have correspondence with the provider ready (emails, chat transcripts).
• Supply transaction IDs, billing descriptors, and dates to your bank.

Common mistakes

Trying to cancel in the wrong place

Many users attempt to cancel via Funimation when they originally subscribed through Apple or Google. That prevents cancellation because stores manage those subscriptions.

Always check which platform processed your payment and cancel there first.

Expecting automatic refunds or immediate stops

Assuming cancellation will refund unused time is a common mistake. Funimation's policy does not provide prorated refunds, so access typically continues until period end.

If you want to stop future charges immediately, cancel and, if necessary, contact your card issuer to block further recurring payments.

Comparative recap

Quick comparison

The table below compares key areas between the former AnimeLab service (pre-sunset) and current Funimation handling for AU/NZ subscribers.

Takeaway

Use the comparison to identify where action is needed: check platform of purchase, gather documentation, and consider NZ consumer law if the service was misrepresented.

After cancelling

Follow-up actions

Save confirmation of cancellation and check your next bank statement to confirm no further charges occur.

If you see unexpected charges, contact support first and then your bank if unresolved.

Helpful links and resources

Funimation account cancellation guide (example): How to cancel Funimation.

NZ consumer rights information: learninglab.nz - refund guidance.

Address

Company address

Madman Anime Group Pty Ltd

Level 2, 289 Wellington Parade South, East Melbourne, Victoria 3002, Australia

Notes on jurisdiction

Madman Anime Group is an Australian company; no separate New Zealand postal address was found. For NZ consumer law queries, you may still have protections under New Zealand statutes.