Cancel Broadwayhd: Easy Method

What is Broadwayhd

Overview

BroadwayHD is a streaming service that provides recorded stage productions, musicals, and theatre-related programming on demand.

It operates as a subscription service with web and in-app purchases through third parties such as Apple and Google.

Who it's for

BroadwayHD is aimed at theatre fans who want access to filmed stage shows from home or on mobile devices.

Subscriptions can be short-term or annual, and some titles are available as single-show rentals via app stores.

How to cancel Broadwayhd

Web (credit card / direct via BroadwayHD website)

• Log into your account at broadwayhd.com.
• Click your name at the top-right, select "Subscription", then choose "Cancel".
• Cancellation stops auto-renewal; you retain access until the end of the current billing period.

Android (Google Play)

• Open the Google Play Store app and tap your profile icon.
• Go to Payments & subscriptions → Subscriptions → BroadwayHD → Cancel subscription.
• You can also cancel via the Google Play website using the same subscription management flow.

iOS / Mac (App Store / iTunes)

• On iPhone/iPad: Settings → Your Name → Subscriptions → BroadwayHD → Cancel Subscription.
• On Mac or iTunes: App Store → Your Name → View Account → Manage Subscriptions → Edit → Cancel.

What happens when you cancel

Access after cancellation

Cancelling stops future renewals but does not immediately revoke access to content.

You will keep full access until the end of your paid billing period.

Billing and auto-renewal

Your subscription will not renew after the current period completes once cancellation is processed.

No further subscription charges should occur from BroadwayHD after that billing period ends.

Account and data

Your account and viewing history generally remain available unless you delete the account separately.

Saved preferences and watch history may persist should you re-subscribe later.

Will I get a refund?

BroadwayHD refund policy

BroadwayHD's stated policy is there are no refunds or credits for subscription fees, whether partially used or unused.

Access continues until the end of the current billing period even after cancellation.

Third-party purchases and exceptions

• If you subscribed via iTunes, Google Play, Roku, Amazon, or another third party, BroadwayHD cannot issue refunds for those purchases.
• Refunds for third-party purchases must be requested from the platform that processed the payment (Apple, Google, Amazon, etc.).
• Not consuming content (e.g., not watching anything) does not qualify as a reason for a refund under BroadwayHD policy.

Broadwayhd plans and pricing

Pricing summary

Below are the plans and example prices observed in BroadwayHD sources; amounts are listed in USD and may be taxed or converted by your payment provider.

Actual billing in NZD will depend on currency conversion and App Store or payment provider rates.

Pricing notes

No explicit NZD prices were found; BroadwayHD appears to list charges in USD.

Check your App Store or payment provider for the exact NZD charge and any taxes or fees applied.

Your consumer rights in New Zealand

14-day right and digital content

In New Zealand, consumers generally have a right to cancel some digital purchases within 14 days of purchase, unless content has been downloaded or streamed immediately.

BroadwayHD's "no refunds" policy may conflict with this right depending on circumstances and how the purchase was made.

Remedies and where to complain

• If the service is faulty or not as described, you may have remedies under the Consumer Guarantees Act or the Fair Trading Act.
• For unresolved disputes, contact the New Zealand Commerce Commission or use consumer protection resources at consumerprotection.govt.nz.
• Keep evidence such as receipts, screenshots, and correspondence when lodging a complaint with a platform or regulator.

Customer experiences

Positive feedback

Some users report that short-term subscriptions are worthwhile to watch favourite shows - "worth it for a month" - especially when specific titles are available.

Subscribers appreciate access to recorded theatre that is otherwise difficult to view locally.

Negative feedback

Review sites and forums note streaming errors (e.g., "stream not found"), buffering, and persistent login or playback problems.

There are reports of slow or poor customer service responsiveness and issues with cancellation reliability on some platforms.

Documentation checklist

What to collect

• Account email and username used to subscribe to BroadwayHD.
• Receipt or order confirmation showing date, amount, and payment method.
• Screenshots of subscription status, cancellation confirmation, and any error messages.
• Bank or card statements showing charges if disputing billing.

How to use the documents

• Provide receipts and screenshots when contacting BroadwayHD support or the app store provider.
• Include dates and a clear timeline when filing a complaint with Apple, Google, Amazon, or NZ authorities.

Common mistakes

Cancelling in the wrong place

A frequent error is cancelling on the BroadwayHD website when the subscription was purchased through Apple, Google, or Amazon.

If you bought via the App Store or Google Play you must cancel through that platform; otherwise charges may continue.

Assuming automatic refunds

Many subscribers expect an automatic refund after cancelling; BroadwayHD's policy is no refunds, and third parties handle their own refund policies.

If you need a refund, verify which platform billed you and contact that provider promptly with documentation.

Comparative recap

Quick comparison

The table below summarizes cancellation routes and refund likelihood by platform to help decide where to cancel and who to contact.

Notes

Always confirm which platform processed your payment before seeking a refund or cancelling.

Keep proof of cancellation and any confirmation emails to avoid future billing disputes.

After cancelling

Keep proof of cancellation

Save the cancellation confirmation, screenshots, and any emails as evidence of your request to stop renewal.

Check your bank or card statement in the following billing cycle to ensure no further charges occur.

Further steps and useful links

• BroadwayHD Help / Support: BroadwayHD Help.
• Google Play subscription support: Manage subscriptions - Google Play.
• Apple subscriptions support: Manage subscriptions - Apple.
• Amazon Prime Video channels help: Amazon Prime Video Help.
• New Zealand consumer help: consumerprotection.govt.nz and New Zealand Commerce Commission.

Address

Corporate address

BroadwayHD LLC, 488 Madison Avenue, 10th Floor, New York, NY 10022, United States.

BroadwayHD is a US company and this is the publicly listed corporate office for written communications.

How to contact in writing

Written cancellation requests are typically unnecessary because subscriptions are managed online through account settings or the platform used to subscribe.

If you prefer to send a letter, use the corporate address above and include your account email, subscription details, and supporting documentation.