Cancel Cleeng: Easy Method

What is Cleeng

Overview

Cleeng is a subscription and pay-per-view commerce platform used by broadcasters and publishers to sell digital video access, manage subscribers and process payments.

It acts as the technology and billing layer for publishers; in many cases the broadcaster or publisher is the merchant of record for your purchase.

How it is used

Cleeng powers web checkouts, in-app payments and third-party billing (e.g., Google Play, App Store) for live and on-demand video services.

Because broadcasters often control account settings, cancellation and refunds are normally handled either via the broadcaster, the app store, or the payment platform used.

How to cancel Cleeng

Cancel via broadcaster’s website (web)

• Log in on broadcaster’s site.
• Go to My Account or Profile.
• Click “Unsubscribe” or the equivalent cancellation link.
• Ensure you cancel before the next due date to avoid further charges; cancellation typically takes effect on the last paid day of the billing cycle.

Source: How do I cancel my subscription?

Cancel via Google Play (Android)

• Open the Google Play Store app → Menu → Account → Subscriptions.
• Find the subscription and tap “Cancel”.
• Or cancel on a computer via the Google Play website using your Google account.
• Cancel more than 24 hours before renewal to avoid being billed for the next period.

Source: Google Play cancellation guidance

Cancel via Apple App Store / In‑App Purchases

• Subscriptions billed through the App Store must be cancelled directly through your Apple ID subscription settings.
• Cleeng does not process App Store payments or handle those cancellations on your behalf.
• Open the App Store → Tap your profile → Subscriptions → Select subscription → Cancel.

Source: What are In‑App Payments?

What happens when you cancel

Access after cancellation

When you cancel, access generally remains active until the end of your current paid billing cycle.

Immediate revocation is possible in some refund scenarios, especially when a full self-service refund is issued by a publisher.

Renewals and billing

To avoid future charges you must cancel before the renewal date; cancelling on the renewal date may still trigger a charge.

If billed via an app store or Google Play, those platforms control the renewal and must be used to cancel.

Account and data

Cancelling a subscription does not necessarily delete your account or personal data; check the broadcaster’s privacy settings for account deletion.

Publishers may retain billing records for compliance; request data deletion directly from the broadcaster or publisher where applicable.

Will I get a refund?

General refund policy

Cleeng’s stated policy: no refunds for change of mind or failure to cancel before the first payment, except where eligible per policy.

Refunds are not automatic in most change‑of‑mind cases and depend on the publisher or payment platform involved.

Automatic refund cases

• Duplicate purchases using multiple logins.
• Live pay‑per‑view cancelled by the broadcaster.
• Live PPV with >80% streaming issues (audio/video).
• Missing Video on Demand content or misleading descriptions.

These are examples where refunds are often granted automatically under Cleeng’s rules.

Publisher / Hi5 refund scenarios

• Eligible: service not delivered, severe technical disruptions, missing advertised content.
• Ineligible: accidental purchase, change of mind, dissatisfaction when service worked as intended, failure to cancel before renewal.

Publishers who use self‑service portals may issue full or partial refunds subject to prerequisites (web payments via Adyen or PayPal, transaction under 30 days, not previously refunded).

Source: Requesting a refund and Cleeng Hi5 Standard Refund Policy

Cleeng plans and pricing

Pricing summary

NZ-specific notes

No direct NZD prices are published by Cleeng; convert USD amounts using the current exchange rate to estimate NZD costs.

Actual charged amounts may differ slightly due to currency conversion fees or local taxes applied by payment processors.

Your consumer rights in New Zealand

Right to remedies

Under New Zealand law (Consumer Guarantees Act and related rules) you may request remedies if a digital service is faulty, not as described, or fails to perform.

If service is misleading or materially different from what was advertised, you can ask for a refund or other remedy.

Change of mind and cooling‑off

Change‑of‑mind refunds are not generally required under NZ law for digital subscriptions once access has been provided, except where a specified cooling‑off period applies.

Cleeng’s policy of no refunds for change of mind is broadly consistent with this legal approach, though publishers may offer goodwill refunds.

Escalation options

• Contact the broadcaster/publisher first and preserve all evidence (receipts, screenshots, correspondence).
• If unresolved, consider your bank/credit card dispute, the Disputes Tribunal, or complaint to the Commerce Commission for unfair trading issues.

Customer experiences

Summary of negative experiences

Recent public reviews (e.g., Trustpilot) include many complaints about difficulty cancelling subscriptions and continued charges after cancellation attempts.

Customers report poor responsiveness from support, unclear cancellation paths, and unexpected or unexplained charges in some cases.

Summary of positive or neutral experiences

There are fewer clearly positive recent reviews specifically for Cleeng itself; successful cancellations and refunds do occur when handled by broadcasters or app stores.

Some users resolve issues by dealing directly with the merchant (broadcaster) or via the platform (Google Play, Apple) rather than Cleeng support.

Documentation checklist

Essential items to collect

• Order receipt or invoice showing transaction ID and amount.
• Account email or username used to purchase the subscription.
• Purchase date and billing method (credit card, PayPal, Google Play, App Store).
• Screenshots of account subscription status, renewal emails and any error messages.

Optional but helpful items

• Correspondence with broadcaster or Cleeng support (dates and ticket numbers).
• Evidence of streaming failure (logs, timestamps, error codes) for technical refund claims.
• Bank or card statements showing the charge if disputing with your bank.

Common mistakes

Using the wrong account or platform

Customers often try to cancel with Cleeng when the subscription was billed through Google Play or the App Store; that will not stop those platform renewals.

Always check which platform processed the payment before cancelling.

Waiting until the renewal date

Waiting until the day of renewal can result in a charge; Google Play recommends cancelling more than 24 hours before renewal.

Some cancellations take effect at the end of the paid period, so assume the renewal cut‑off is at least one day earlier.

Assuming email confirmations are sufficient

Receiving a cancellation email is helpful, but verify your subscription status in your account to confirm the cancellation took effect.

If access continues or charges persist, save emails and follow up quickly with the broadcaster and payment provider.

Comparative recap

How cancellation methods compare

Practical takeaway

Cancel at the platform that processed your payment and gather documentation before contacting support.

For refunds, assess whether your case matches Cleeng’s automatic or publisher‑side eligibility criteria.

After cancelling

Verify cancellation and monitor billing

Check your account page or subscription status to confirm the cancellation took effect.

Monitor bank or card statements for at least one billing cycle to ensure no unexpected renewals occur.

Helpful links and escalation

• How do I cancel my subscription?
• Google Play cancellation
• Requesting a refund

If unresolved, contact your card issuer to dispute unauthorised charges or consider lodging a complaint with New Zealand authorities such as the Commerce Commission.

Address

Registered office

Cleeng B.V., Reimersbeek 14, 1082 AG, Amsterdam, Netherlands.

This is the verifiable registered office for legal correspondence; Cleeng does not publish a postal cancellation address in New Zealand.

Contacting for legal or formal notices

For formal legal notices or correspondence, use the registered office address above and copy any broadcaster or payment provider involved in the transaction.

Keep records of all communications and dates when escalating disputes.