Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Crunchyroll service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Crunchyroll: Easy Method
What is Crunchyroll
Service overview
Crunchyroll is a streaming service focused on anime and related content, offering simulcasts, a catalogue of shows, and membership tiers with added features.
Availability in New Zealand
Crunchyroll is accessible in many countries worldwide, but observed New Zealand pricing is based on user reports and currency conversions rather than an official local offering.
How to cancel Crunchyroll
Direct website subscribers (credit card or PayPal)
- Sign in at the Crunchyroll website and go to Account Settings.
- Open Membership Info and select Cancel Membership.
- Follow on‑screen prompts to confirm; access remains until the billing period ends.
- See Crunchyroll's cancellation help: How do I cancel my membership?
App store and third‑party billing (Apple, Google, Amazon, Roku, etc.)
- If billed through Apple App Store or Google Play, cancel via that platform's subscription settings - not via Crunchyroll.
- If billed through Amazon, Roku, PayPal, or another partner, cancel through that platform's account/subscription interface.
- Crunchyroll cannot cancel subscriptions billed by third parties on your behalf.
What happens when you cancel
Access and renewal
When you cancel a directly billed Crunchyroll membership, you retain access until the end of your current billing period.
Membership will not renew after that period; no prorated credits or partial refunds are typically provided.
Account data and profile
Your account and profile typically remain active (email, viewing history, saved lists) even after cancelling; Crunchyroll's data retention follows its privacy policy.
If you wish to remove personal data, contact Crunchyroll support for guidance on account deletion or data requests.
Will I get a refund?
General refund policy
Crunchyroll generally does not issue refunds for subscription fees, including when you cancel early.
Refunds are usually only provided in exceptional cases such as billing errors or duplicate charges.
Platform‑specific and store exceptions
- Apple in‑app purchases: refund requests must be made through Apple's refund system after cancelling; Crunchyroll cannot issue Apple refunds. Apple refunds info
- Physical store (Crunchyroll Store): a 30‑day return/refund policy applies for eligible items; refunds are issued to the original payment method. Store refund policy
- If you suspect a billing error or duplicate charge, contact support with evidence to request a refund; documentation increases the chance of a resolution.
Crunchyroll plans and pricing
Plans (reported)
Reported plan names and features come from user observations and are not an official New Zealand price list.
Notes on pricing
Crunchyroll is not officially localised for New Zealand; reported NZD amounts may reflect currency conversion or app store behaviour.
| Plan | Price (approx NZ$) | Period | Features |
|---|---|---|---|
| Fan (reported via user) | approx. NZ$8.99 - NZ$13.00 | Monthly | Ad‑free streaming, 1 device, simulcast access |
| Mega Fan (reported via user) | approx. NZ$8.99 - NZ$12.50 | Monthly | Ad‑free streaming, up to 4 devices, offline viewing, Game Vault |
Your consumer rights in New Zealand
Digital services and subscriptions
New Zealand consumer law provides protections, but cooling‑off rights for digital services sold at a distance are limited once access has started.
- Streaming subscriptions are generally not refundable after you start using the service.
- You can still request refunds for billing errors, duplicate charges, or where statutory rights apply.
Physical goods (Crunchyroll Store)
Physical items ordered through the Crunchyroll Store fall under consumer guarantees and the store's 30‑day return policy.
- Returns and refunds are supported if statutory conditions are met (unused, in original packaging, undamaged) within the store's stated period.
- Crunchyroll's 30‑day policy aligns with typical consumer expectations in New Zealand.
Customer experiences
Positive feedback
Some users report positive outcomes, including successful refunds in specific cases such as unwanted monthly charges.
Users also value Crunchyroll's large anime catalogue and simulcast availability.
Negative feedback
- Common complaints include buffering, subtitle issues, and app or website bugs.
- Many reviewers report frustrations with slow or unresponsive customer service and difficulties obtaining refunds or cancelling third‑party billed subscriptions.
Documentation checklist
Before you cancel
- Account email and username
- Payment method details (last 4 digits of card, PayPal email)
- Subscription start and renewal dates
If you contact support
- Order number or transaction ID (for purchases and store orders)
- Screenshots of billing charges, receipts, or error messages
- Clear summary of the issue and desired outcome (cancel, refund, account deletion)
Common mistakes
Trying to cancel in the wrong place
A frequent error is attempting to cancel on the Crunchyroll site when the subscription is billed via Apple, Google, Amazon, or Roku.
Always check the payment method and cancel via the platform that billed you.
Expecting automatic refunds or prorated credits
Many users assume cancelling triggers a prorated refund; Crunchyroll typically does not provide partial refunds after cancellation.
Expect access to continue until the billing period ends, but not a refund unless there is a billing error or approved exception.
Comparative recap
Quick comparison
| Scenario | Where to cancel | Refunds likely? |
|---|---|---|
| Direct website (credit card/PayPal) | Crunchyroll Account → Membership Info | No (exceptions for billing errors) |
| Apple App Store | Apple subscriptions (App Store settings) | Refunds via Apple only; Crunchyroll cannot refund |
| Google Play | Google Play subscriptions | Refunds via Google Play policies |
| Amazon, Roku, PayPal (partner billing) | Cancel through that platform's account/subscription page | Depends on partner policy; contact partner support |
Takeaway
Always identify who billed you first, then cancel through that service to avoid continued charges.
Keep documentation and be prepared to contact the platform that processed payment for refunds.
After cancelling
Next steps
- Confirm cancellation email or on‑screen confirmation and keep a screenshot for your records.
- Monitor your bank or card statements for any unexpected charges and document them if they occur.
Helpful links
- Crunchyroll: How do I cancel my membership?
- Crunchyroll: Apple refunds explanation
- Crunchyroll Store: Refund & exchange policy
- User reviews on Trustpilot (New Zealand)
Address
Crunchyroll headquarters
444 Bush St, San Francisco, CA 94108, United States
Notes about contacting
Cancellations and subscription management are handled online or through the billing platform; posting to the headquarters address is not the standard cancellation route.
Use the online support pages or the billing platform that processed your payment for the fastest resolution.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.