Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Dramabox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Dramabox: Easy Method
What is Dramabox
Overview
Dramabox is a mobile app that offers access to Korean dramas and in-app purchases such as memberships and virtual coins for premium features. It is offered by STORYMATRIX PTE. LTD. and appears in app stores worldwide.
Main features
The app typically offers ad-free viewing, premium access tiers, and coin-based purchases or special offers. Exact feature sets and prices vary by plan and platform.
How to cancel Dramabox
Cancel on App Store (iOS)
- Open Settings on your iPhone or iPad.
- Tap your Apple ID at the top, then Subscriptions.
- Find Dramabox and choose Cancel.
- Cancel at least 24 hours before renewal to stop auto‑renewal.
Cancel on Google Play (Android)
- Open the Google Play Store app.
- Tap your Profile, then Payments & subscriptions.
- Select Subscriptions and find Dramabox.
- Tap Cancel subscription and follow the prompts.
Cancel on Web / PayPal
- If you subscribed via PayPal: log in to PayPal, go to Settings → Payments → Manage pre‑approved payments, find Dramabox, and cancel.
- If you subscribed on the Dramabox website: send a cancellation request to Dramabox support (for example via their support email or website contact form).
- Note: Deleting the app or your account will not cancel an active subscription; you must cancel via the store or PayPal or contact support if billed directly.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription, you normally retain access until the end of the paid period you already paid for.
Auto‑renewal and billing
Cancelling stops future auto‑renewals but does not retroactively stop charges already processed.
Data and account
Cancelling a subscription usually does not delete your account or personal data. To remove account data, contact Dramabox support or follow account deletion procedures if available.
Will I get a refund?
Refunds via Apple or Google
If you paid through Apple or Google, eligible refunds must be requested directly through the App Store or Play Store. The platform handles those refund decisions.
Website and PayPal refunds
- If you purchased on the Dramabox website and a money‑back option was explicitly offered at checkout, you may be able to request a refund within 14 days for valid reasons such as defective or inaccurate content.
- Refunds for website purchases are not available for personal change of mind or financial reasons unless stated at checkout.
General refund policy
Fees are generally non‑refundable unless the seller explicitly states otherwise or consumer law requires a refund. Always check the platform’s and Dramabox’s stated refund terms.
Dramabox plans and pricing
Available plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Membership | USD 22.99 (~NZ$39 estimate) | Unknown (likely monthly) | Ad-free, premium access (per App Store listing) |
| Membership (higher tier) | USD 39.99 (~NZ$68 estimate) | Unknown | Likely includes more coins or extended access |
| Special offer | USD 9.99 (~NZ$17 estimate) | Unknown | Limited-time discount or trial offer |
| Weekly Membership | USD 19.99 (~NZ$34 estimate) | Weekly | Short-term unlimited or boosted access |
Pricing notes
Exact NZD pricing is not always shown; App Store listings may show USD prices in the New Zealand storefront. The NZD conversions above are estimates only.
Your consumer rights in New Zealand
Digital content and guarantees
The Consumer Guarantees Act (CGA) provides protections that cannot be excluded for some goods and services, but its application to digital content can be limited.
Refund entitlements
- If Dramabox offered a money‑back guarantee at checkout, you may have a 14‑day right to claim for defective or inaccurate content (not for change of mind).
- If you paid via Apple or Google, refund rights are handled by those platforms and their processes apply.
When to escalate
If you believe your statutory rights under New Zealand law have been breached and you cannot resolve the issue with the provider, consider contacting Consumer Protection NZ or using Disputes Tribunal or payment dispute channels.
Customer experiences
Common complaints reported
Public reviews include repeated reports of ongoing charges after users believe they cancelled, including weekly billing that continued.
Other frequent complaints are difficulty contacting customer support, unexpected billing frequencies, and issues with in‑app purchases not matching expectations.
Context and balance
These reports reflect user experiences shared on review sites and forums and may not represent every user’s outcome.
Use store purchase records, PayPal transaction histories, and screenshots to investigate any disputed charges before escalating.
Documentation checklist
What to gather before cancelling or disputing
- Proof of purchase: App Store, Google Play or PayPal transaction receipts.
- Subscription details: plan name, billing frequency, and date of charges.
- Cancellation attempts: screenshots of cancellation in the store or messages to support.
- Correspondence: emails or chat transcripts with Dramabox or payment platforms.
Where to use documentation
- Provide evidence to Apple/Google when requesting refunds through their forms.
- Send records to PayPal when disputing an active payment or recurring billing.
- Keep copies for any consumer protection complaints made in New Zealand.
Common mistakes
Assuming deleting the app cancels the subscription
Many users uninstall the app and expect billing to stop. This does not cancel subscriptions with Apple, Google, or PayPal.
Always cancel via the store subscription settings or PayPal pre‑approved payments.
Missing the cancellation window and confusing billing periods
Some plans may bill weekly rather than monthly; cancelling too late (or after the 24‑hour window for App Store) can result in an unexpected additional charge.
Check the exact billing period on your subscription page and cancel well before the next renewal.
Not keeping records
Without receipts, screenshots, or timestamps, it is harder to dispute charges or prove cancellation attempts.
Save confirmation screens and any support replies when you cancel or request refunds.
Comparative recap
Platform at‑a‑glance
| Platform | How to cancel | Refund route | Common issues | Recommended action |
|---|---|---|---|---|
| App Store (iOS) | Settings → Apple ID → Subscriptions → Dramabox → Cancel | Request refund via Apple App Store | Missed 24‑hour cancellation window; continued charges reported by users | Cancel ≥24 hours before renewal; save screenshots and request Apple refund if charged |
| Google Play (Android) | Google Play → Profile → Payments & subscriptions → Subscriptions → Dramabox → Cancel | Request refund via Google Play | Unexpected billing frequency; difficulty getting responses | Cancel in Play Store and request Google refund if needed; keep receipts |
| Web / PayPal | PayPal settings → Payments → Manage pre‑approved payments → Cancel; or contact Dramabox support | Request refund via PayPal or Dramabox (if website purchase and money‑back offered) | Some users report ongoing charges and slow/no support response | Cancel in PayPal, document communications, open a PayPal dispute if necessary |
Key takeaway
Cancel through the store or PayPal used for billing, keep evidence, and escalate to the platform or consumer authorities if refunds are denied or billing continues.
After cancelling
Follow‑up steps
- Save confirmation of cancellation and any related screenshots or emails.
- Monitor your bank or card statement for at least one billing cycle to confirm no further charges occur.
- If you are charged after cancelling, contact the platform (Apple/Google/PayPal) and provide documentation.
Helpful links
- How to cancel subscriptions on Apple devices
- How to cancel subscriptions on Google Play
- Manage pre‑approved payments on PayPal
- Dramabox support (website)
Address
Corporate address
STORYMATRIX PTE. LTD., 5001 BEACH ROAD, #07‑37, GOLDEN MILE COMPLEX, SINGAPORE 199588.
Local address information
No New Zealand postal address was found in available public records. For NZ consumer issues, use platform dispute channels or contact Consumer Protection NZ for advice.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
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- prevent the recipient from contesting the legal scope of the mail.