Cancel Flick: Easy Method

What is Flick

Overview

Flick is a New Zealand energy company and subscription service that offers electricity plans and an online account portal.

It provides rate options, a web dashboard, and billing management for residential users.

Services

Flick sells electricity plans with different pricing structures and daily charges, and supports account management via a desktop website.

Customer support and policies (cancellation, refunds) are published on Flick's Help Center.

How to cancel Flick

Desktop cancellation (required)

• Open Flick's desktop website and sign in to your account.
• Go to Settings → Billing → Cancel Subscription.
• Complete the short cancellation survey to confirm your request.
• After cancelling you retain access until the end of your billing cycle or trial period.

Mobile app and store cancellations

Flick does not support cancellation via its iOS or Android mobile app or mobile browser.

If you try to cancel from a mobile app you will be redirected to the web/desktop procedure above.

What happens when you cancel

Access and billing

Your account access continues until the end of the current billing cycle or trial period you are in.

Renewal charges after that date should stop if cancellation completed correctly on desktop.

Data and account

Your account information remains tied to your email and billing history; Flick may retain records per its policies.

If you want data removed, contact Flick support and request account closure or data removal explicitly.

Will I get a refund?

Monthly and yearly refund rules

• Monthly subscriptions: full refund if requested within 3 days after the trial ends.
• Monthly: partial pro‑rated refund may be offered if requested between days 4 - 14 after trial ends.
• Yearly subscriptions: full refund if requested within 14 days after the trial ends.
• Renewal payments are generally not refundable for either monthly or yearly plans.

Technical issues and exceptions

• If your refund request is due to technical difficulties, Flick considers refunds case‑by‑case.
• Reported issues (unauthorised charges, continued billing after cancellation) may require escalation to payment provider or consumer protection if Flick does not resolve.

Flick plans and pricing

Plan summary

Below are representative plan entries reported by users. Prices vary by address, user type, and date.

Notes

Pricing examples come from user reports (Canterbury July 2025; Off Peak estimate May 2025) and include GST.

For exact current pricing for your address use Flick's address lookup tool on their website.

Your consumer rights in New Zealand

Refund timeframe and cancellation rights

• You have limited windows for full refunds: 3 days (monthly) or 14 days (yearly) after trial ends per Flick policy.
• Renewal charges are generally non‑refundable under Flick's stated terms, so act early if you want a refund.

Unauthorized charges and remedies

• If Flick continues to charge after cancellation, you can contact your bank/card provider to dispute or request a chargeback.
• Escalate unresolved issues to consumer protection bodies (Consumer NZ or the Commerce Commission) if necessary.

Customer experiences

Positive feedback

Reports of positive reviews for Flick.social in New Zealand were not found in the available dataset.

That absence does not imply all users have poor experiences; many users may be satisfied without posting reviews.

Negative feedback

• Trustpilot: at least one user reported an unauthorised NZ£/NZ$136 charge after cancelling during a trial with no refund or support.
• Reddit: a user reported continued charging after cancellation, missing confirmation emails, ongoing add‑on charges, and no refund despite acknowledgement.

Documentation checklist

What to gather

• Account email, account ID or username, and screenshots of the Billing → Cancel Subscription screen.
• Copies of billing statements showing charges and the date/time you cancelled.
• Any confirmation emails or support ticket IDs if received.

How to present

• Provide clear timestamps and PDFs or screenshots rather than photos where possible.
• When contacting support, list the exact steps you took to cancel and attach your documentation.

Common mistakes

Cancelling via mobile

Attempting to cancel from the mobile app or mobile browser is a common error because Flick only accepts cancellations via the desktop website.

Users who cancel on mobile may assume cancellation succeeded when it did not; always confirm on desktop.

Assuming automatic refunds

Many users expect automatic refunds after cancellation; Flick's policy requires requests within specific windows for full or pro‑rated refunds.

If you cancel after the refund window, you may need to request a pro‑rated refund or escalate for a discretionary refund due to technical issues.

Comparative recap

Quick compare

At a glance

Key risks: inability to cancel via mobile, tight refund windows, and some reported post‑cancellation billing issues.

Key actions: cancel on desktop, keep records, request refunds promptly, and escalate if charges continue.

After cancelling

Next steps

• Save screenshots of the cancellation confirmation screen and any emails you receive.
• Monitor your bank/card statements for up to two billing cycles to ensure charges stop.

Escalation and help links

• Flick Help Center - How to Cancel Your Flick Subscription
• Flick Help Center - Flick’s Refund Policy
• Consumer NZ - Advice and dispute options
• Commerce Commission NZ - Consumer protections

Address

Postal address

P O Box 12306, Thorndon, Wellington 6144, New Zealand.

Notes about correspondence

Use the postal address for formal written complaints or cancellation notices if you prefer paper records.

Other physical addresses for Flick may exist, but the P O Box is the recommended postal contact point.