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Cancel Omaze: Simple Process
What is Omaze
Overview
Omaze is an online platform that offers charitable prize draws and experiences in exchange for donations or subscription entries.
Promotions typically combine fundraising for charity with chances to win prizes such as holidays, vehicles, or meet-and-greets.
How it works
Users enter campaigns either by single donations/entries or by subscribing for recurring monthly entries.
Each campaign or subscription entry may support a designated charity and follow published eligibility and draw rules.
How to cancel Omaze
Cancel via Omaze web account
- Sign in to your Omaze account and go to Manage Subscriptions.
- Click "Cancel" next to the subscription you want to stop.
- Cancel before the 1st of the month to avoid being charged for the next month.
- Entries received before cancellation remain eligible for any draws that follow.
Cancel by email using the Model Cancellation Form
- Complete the Model Cancellation Form referenced in the Subscription Terms of Use (section 5F(ii)).
- Email the completed form to [email protected].
- Ensure you submit the form before your renewal date to prevent the next charge.
Cancel via app stores
- If you subscribed through the Apple App Store or Google Play, cancel through that store’s subscription manager.
- Omaze guidance for App Store/Google Play cancellations is not specific; platform policies usually govern these subscriptions.
What happens when you cancel
Access and entries
After you cancel, future recurring charges stop according to the timing you selected during cancellation.
Entries already submitted before cancellation remain eligible for any draws they were entered into.
Renewal and timing
To avoid being charged for the next billing period, cancel before the billing cutoff (for monthly plans, before the 1st of the month as noted for web subscriptions).
If you miss the cutoff, you may be billed for the next period and must follow refund rules if applicable.
Data and account status
Your account details typically remain on file unless you request deletion per the platform’s privacy and data policies.
Contact Omaze directly if you need data removed or have questions about account status after cancellation.
Will I get a refund?
14-day statutory cancellation (cooling-off)
Omaze offers a 14-day cancellation right from the date you enter into a subscription contract, during which you can get a full refund.
Refunds under this cancellation period are processed within 14 days and returned using the original payment method without fees.
No refunds after a drawing
- If a drawing has already taken place and your entries were used, Omaze generally does not refund that subscription period’s fee.
- Part of subscription fees supports charity partners, which is a stated reason for limited refunds after draws.
App store and platform refunds
Subscriptions purchased via the Apple App Store or Google Play are usually subject to those platforms’ refund policies and processes.
If you need a refund for an app-store purchase, submit a request through the relevant store’s support channels.
Omaze plans and pricing
Pricing overview
No official New Zealand dollar (NZD) prices for Omaze subscriptions or entries were found for 2024/2025.
Available official pricing appears to be listed in GBP for the UK market instead.
Price table
| Plan / Item | Price (NZD) | Notes |
|---|---|---|
| Single entry | Varies | No NZD pricing publicly available; UK pricing usually shown in GBP. |
| Monthly subscription | Varies | Subscription amounts vary by campaign and region; check your account for precise charges. |
| One-off donations | Varies | Donation levels and rewards differ by campaign. |
Your consumer rights in New Zealand
Key legal protections
New Zealand consumer law requires services to be provided with reasonable care and to be fit for purpose.
Marketing and promotional claims must not be misleading under the Fair Trading Act.
How this applies to Omaze
- If promotional material or the draw process is misleading, you may be entitled to remedies such as a refund or cancellation under NZ law.
- Omaze’s 14-day cooling-off period aligns with EU‑style rights but is a contractual right rather than an NZ statutory requirement.
App store and platform-specific rights
If you purchased via the App Store or Google Play, you also have the stores’ consumer remedies and refund processes available.
Consult the App Store or Google Play support pages and NZ consumer protection resources for step-by-step guidance.
Customer experiences
Positive feedback
- Users often praise the platform’s ease of use and the charitable mission behind campaigns.
- Subscribers value the convenience of automatic monthly entries and the transparency of some campaigns.
Negative feedback
- Complaints include perceived lack of transparency about how entries are handled and how winners are selected.
- Some users report unexpected charges or unclear billing related to extra entries or subscription practices.
Trust and reputation
Third-party ratings indicate medium‑to‑high operational trust in some reviews, while forums and complaint sites include distrust and critical experiences.
Balance public reviews with official terms and direct contact with Omaze for resolution of billing or entry concerns.
Documentation checklist
What to gather before contacting Omaze
- Your Omaze account email and username.
- Subscription or campaign name and the date you were charged.
- Payment method and transaction reference (from your bank or card statement).
- Any confirmation emails or screenshots showing subscription details or entries.
When using the Model Cancellation Form
- Complete all required fields on the form precisely as shown in the subscription terms.
- Attach proof of identity or account ownership if requested by Omaze to process the cancellation.
Common mistakes
Missing the cancellation cutoff
A common error is cancelling after the monthly cutoff (for web subscriptions, after the 1st), which results in another charge.
Always check your billing cycle date and cancel before that day to avoid unwanted renewal fees.
Expecting refunds after a draw
Users often assume cancelling will refund recent charges, but if entries were already used in a draw, refunds may not be provided.
Confirm whether a draw has occurred before expecting a refund for that period.
Not cancelling in the right place
If you subscribed through Apple or Google, cancelling on the Omaze website may not stop store-managed renewals.
Always cancel in the store where the subscription was purchased (App Store or Google Play) if applicable.
Comparative recap
Quick comparison
| Action | Omaze (Web / Account) | App Store / Google Play | Consumer Rights (New Zealand) |
|---|---|---|---|
| How to cancel | Manage Subscriptions in your Omaze account or email Model Cancellation Form to [email protected]. | Cancel via your Apple ID or Google Play subscriptions settings. | Right to remedies if service or marketing is misleading; contractual cooling-off may apply. |
| Refund window | 14-day cooling-off with full refund if within period and before draw use. | Subject to App Store / Google Play refund policies and timelines. | Statutory protections against unfair or misleading practices; seek remedies from vendors or MBIE. |
| When refunds are not given | No refund if cancellation occurs after entries have been used in a draw. | Platform policies may restrict refunds after consumption or use. | May challenge misleading conduct; outcomes depend on evidence and law. |
Key takeaway
Cancel in the correct place, watch your billing cycle, and act quickly if you want a refund under the 14-day period.
After cancelling
Follow-up actions
- Save cancellation confirmation emails or screenshots from your Omaze account or the app store.
- Monitor your next bank or card statement to confirm no further charges occur.
Helpful links
- Omaze home
- Email Omaze ([email protected])
- Apple - cancel subscriptions
- Google Play - cancel or get refunds
- New Zealand consumer protection
Address
Corporate contact
Omaze corporate address (alternative / UK listed):
3rd Floor, 1 Ashley Road, Altrincham, Cheshire, WA14 2DT, United Kingdom
Regional support
Omaze does not appear to maintain a separate postal address for New Zealand; use the email contact for subscription issues.
For purchases via app stores, also contact Apple or Google for store-managed subscription support.
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Written by Harper Davies
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.