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Cancellation service #1 in New Zealand
Cancel Passionflix: Easy Method
What is Passionflix
Overview
Passionflix is a streaming service that focuses on romance films and series adapted from romance novels. It offers titles, original productions, and subscriber-only content aimed at fans of the genre.
Who uses it
Subscribers typically choose Passionflix for niche romance content not widely available on larger platforms. Availability and pricing vary by region and by where you subscribe (website vs in-app stores).
How to cancel Passionflix
Cancel via Passionflix website (recommended if you subscribed on the site)
- Log into your account on the Passionflix website: Passionflix.
- Go to "You" → "My Plan" → "Cancel Offer".
- Provide feedback when prompted and confirm cancellation.
- Must cancel at least 2 days before your billing date to avoid the next charge.
Cancel through third-party app stores
- Google Play (Android): Open the Google Play app → Subscriptions → select Passionflix → tap Cancel subscription.
- Apple App Store (iOS): On your Apple device go to Settings → tap your Apple ID → Subscriptions → select Passionflix → tap Cancel.
- Amazon Fire TV App: Visit Amazon Appstore Subscriptions, sign in, find Passionflix under Your Subscriptions and turn off auto-renewal.
- Roku: Log in to your Roku account → Subscriptions → find Passionflix → select Turn off auto-renew.
What happens when you cancel
Access after cancellation
If you cancel, you retain access to Passionflix until the end of your current billing cycle. You will not be charged again provided you cancelled at least 2 days before the next billing date.
Account and data
Your account remains active for the remainder of the paid period. Passionflix may retain account data according to its privacy policy; contact support for specifics or to request data deletion.
Will I get a refund?
Passionflix refund policy
Passionflix states there are no refunds for subscriptions once started, except at Passionflix’s sole and absolute discretion. If you cancel mid-term, you will not receive a refund for the unused portion.
Exceptions and New Zealand consumers
- There is no explicit 14-day cooling-off refund in Passionflix terms, and their policy excludes refunds after purchase.
- However, New Zealand consumer law may provide remedies if the service is faulty, not of acceptable quality, or misrepresented.
- If you believe the service was misrepresented or defective, raise the issue with Passionflix and, if necessary, seek advice from New Zealand consumer authorities.
Passionflix plans and pricing
Pricing summary (NZD via iOS App Store)
The following NZD prices apply when subscribing via the iOS App Store in New Zealand. Subscribing directly on the website is charged in USD.
Plans
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Passionflix Monthly Subscriber | NZ$12.99 | Monthly | Full access via in-app subscription (iOS) |
| Annual Subscription | NZ$129.99 | Annual | Full access via in-app subscription (iOS) |
| Signature Membership | NZ$249.99 | Annual | Premium annual membership via in-app (iOS) |
Your consumer rights in New Zealand
Statutory guarantees
Under the New Zealand Consumer Guarantees Act, digital content must be of acceptable quality and fit for purpose. Suppliers cannot contract out of these statutory guarantees.
Practical steps if you have a problem
- Contact Passionflix support first with details and evidence of the issue.
- If unresolved, contact Consumer Protection in New Zealand for advice or to make a complaint: consumerprotection.govt.nz.
- Keep receipts, screenshots, and correspondence as supporting evidence.
Customer experiences
Positive feedback
Some users report the cancellation process is clear and simple, with access retained through the billing cycle after canceling. Others appreciate the convenience and the niche content.
Negative feedback
Common criticisms include very limited new content (often only one or two releases per year) and perceived low production values.
There are also reports of confusion about billing, where some users said they were unexpectedly charged or had difficulties obtaining refunds.
Documentation checklist
What to collect before contacting support
- Account email or username used for Passionflix.
- Subscription receipt or billing statement (showing date and amount).
- Billing platform (Passionflix website, Google Play, Apple App Store, Amazon, Roku).
- Dates: subscription start, next billing date, and when you cancelled (if applicable).
- Screenshots of account settings, cancellation confirmation, or unexpected charges.
How to present your case
- Be concise: state the desired outcome (e.g., stop renewal, refund request, fix access).
- Attach evidence: receipts and screenshots make your case stronger.
- Record reference numbers or confirmation emails from Passionflix or the app store.
Common mistakes
Cancelling in the wrong place
Many users cancel on the Passionflix website but were actually billed through Apple, Google, Amazon, or Roku. If billed via a third party, you must cancel with that provider to stop future charges.
Missing the 2-day cutoff
If you cancel less than two days before the billing date you may still be charged for the next period. Always check your next billing date and cancel with sufficient lead time.
Expecting automatic refunds
Assuming a refund will be issued automatically after cancellation is a common error. Passionflix’s stated policy is no refunds once a subscription has started, though NZ consumer law may provide exceptions for faulty or misrepresented services.
Comparative recap
Quick comparison
The table below summarizes how to cancel by platform and what to expect regarding refunds and access after cancellation.
At-a-glance table
| Platform | How to cancel | Refunds & Access |
|---|---|---|
| Passionflix website | Log in → You → My Plan → Cancel Offer | No automatic refunds; access until end of billing cycle if cancelled ≥2 days before renewal |
| Google Play (Android) | Google Play app → Subscriptions → Passionflix → Cancel subscription | Billing handled by Google; Passionflix no-refund policy applies; access typically until period end |
| Apple App Store (iOS) | Apple ID Settings → Subscriptions → Passionflix → Cancel | Billing handled by Apple; no refunds from Passionflix; access until end of paid period |
| Amazon Fire TV App | Amazon Appstore Subscriptions → sign in → turn off auto-renewal | Turn off auto-renewal; email confirmation sent; access until billing period ends |
| Roku | Roku account → Subscriptions → find Passionflix → Turn off auto-renew | Access remains until billing cycle ends; refunds handled per provider terms |
After cancelling
What you can do next
Keep your cancellation confirmation email or screenshot until the end of your billing period. Monitor your payment method for any unexpected charges.
Helpful links
- Passionflix: https://www.passionflix.com
- Google Play Subscriptions help: Google Play account
- Apple manage subscriptions: Apple support - manage subscriptions
- Amazon Appstore Subscriptions: https://www.amazon.com/appstoresubscriptions
- Roku account: https://my.roku.com/account
- New Zealand consumer information: consumerprotection.govt.nz
Address
Corporate mailing address
Passionflix (corporate mailing address on record):
5301 Beethoven Street Suite 130, Los Angeles, California 90066, United States
Contact notes
No New Zealand postal address is provided in the available information. Use the website or in-app support channels for account-specific queries.
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Written by Hunter Thompson
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.