Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Prime Video service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Prime Video: Easy Method
What is Prime Video
Service overview
Prime Video is Amazon’s streaming service offering films, TV series, Amazon Originals and occasional live sports for subscribers in New Zealand.
How it is billed
In New Zealand it is typically offered as a monthly subscription (NZ$10.99 at the time of writing) and may include a 7‑day free trial for new signups.
How to cancel Prime Video
Cancel directly via Amazon (recommended)
- Sign in to your Amazon account at primevideo.com or the Amazon website.
- Go to Your Account → Your Memberships & Subscriptions or Your Prime Video settings and choose End Subscription or Cancel.
- Follow the on-screen prompts to confirm cancellation and retain any confirmation number or email.
Cancel via mobile stores (if billed through them)
- iOS (App Store/iTunes): Open Settings → your Apple ID → Subscriptions, or open iTunes, and turn off auto‑renew at least 24 hours before the period ends.
- Google Play: Open Google Play → Subscriptions and cancel the Prime Video subscription tied to the correct Google account.
- If Prime Video does not appear, check for multiple Apple/Google accounts or contact the store support team.
What happens when you cancel
Access to content
After cancellation you generally retain access until the end of your paid billing period unless otherwise stated in your confirmation.
Subscription renewal and data
Auto‑renewal is turned off on cancellation so you will not be billed again after the current period ends.
Your watch history, downloads and account settings remain with Amazon and are subject to Amazon’s data policies.
Will I get a refund?
Direct (web‑billed) subscription refunds
- Full refund if you cancel within 3 business days of signup or conversion from a free trial, though the value of any used service may be deducted.
- After 3 business days, refunds are only issued if no digital content has been accessed since the last charge.
- Reference: Prime Video help.
Digital purchases, rentals and consumer exceptions
- Purchases or rentals can typically be canceled within 48 hours if you haven’t started watching or downloading. Pre‑orders can be canceled before release.
- Under New Zealand law (CGA) suppliers cannot contract out of consumer rights; refunds are required for faulty services but not for change of mind.
- See more at Consumer.org.nz and background at Wikipedia.
Prime Video plans and pricing
Plan summary
Price information for New Zealand as known publicly; include trial details where applicable.
Current known plan
| Plan | Price | Period | Features |
|---|---|---|---|
| Prime Video (standard) | NZ$10.99 | Monthly | Amazon Originals, licensed movies & TV, offline downloads, 7‑day free trial |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA) basics
The CGA requires services supplied to NZ consumers to be of acceptable quality and fit for purpose; suppliers cannot contract out of these guarantees.
Refunds and change of mind
Refunds are required when the service is faulty or not of acceptable quality, but there is no general statutory right to cancel for mere change of mind.
Overseas suppliers must still respect CGA obligations, though enforcement may be more difficult in practice.
Customer experiences
Positive reports
MoneyHub highlighted strong value for NZ customers: NZ$10.99/month, 7‑day trial, a sizable library and extras like Prime Gaming.
These positives reflect the service’s content breadth and trial offers for new users.
Negative reports
Reviews on Trustpilot and Reddit mention ads on paid plans, technical issues, confusing UI and difficulties cancelling in some cases.
Users often report problems locating subscriptions across multiple app store accounts or encountering region redirects when trying to cancel.
Documentation checklist
Account and payment details
- Your Amazon account email/username and password.
- Payment method last used (card or Apple/Google account) and the billing date.
- Order number or subscription confirmation email if available.
Technical and evidence items
- Screenshots of subscription pages, billing entries or error messages.
- Device/platform used to subscribe (web, iOS, Android) and any relevant account IDs.
- Contact reference numbers from customer service interactions.
Common mistakes
Canceling with the wrong account
A frequent issue is attempting cancellation in an app store when the subscription is billed directly by Amazon, or vice versa.
Example: using iPhone settings to cancel when you actually subscribed with Amazon web billing, which will not stop Amazon charges.
Overlooking multiple accounts and timing rules
Users often forget about multiple Google or Apple IDs; the subscription may be attached to a different account.
Also, for App Store subscriptions you must turn off auto‑renew at least 24 hours before the period ends to avoid a new charge.
Comparative recap
Cancellation methods compared
| Method | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Web (direct via Amazon) | Account → Your Memberships & Subscriptions / Prime Video → End Subscription | High if within 3 business days or no content accessed | Preferred method; see Amazon help |
| App Store (iOS) | Apple ID → Subscriptions in Settings or iTunes | Depends on Apple refund policy; cancel 24 hours before renewal | Billed via Apple; refunds handled by Apple |
| Google Play | Google Play → Subscriptions (correct Google account) | Depends on Google/merchant policy; check account list | Common issue: subscription tied to another Google account |
Key takeaways
Cancel on the platform that charged you; keep evidence; check refund rules and NZ consumer protections.
If in doubt, contact Amazon customer support and retain reference numbers for follow‑up.
After cancelling
Immediate steps
- Save confirmation emails or take screenshots of cancellation screens.
- Monitor your bank or card statement for any unexpected charges after cancellation.
Helpful links and further action
- Prime Video help: primevideo.com help
- Apple subscriptions: apps.apple.com (NZ)
- Google Play subscriptions: open Google Play → Subscriptions, or visit Google Play Help if Prime Video is missing.
- NZ consumer advice: consumer.org.nz
Address
Office address
Level 1 822 Manukau Road, Royal Oak, Auckland, 1061, New Zealand
Notes
This address is provided for reference; for account and billing queries use the Prime Video help pages or the app store that billed your subscription.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.