Cancel REELSHORT online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Reelshort service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Reelshort: Easy Method
What is Reelshort
Service overview
ReelShort is a short-form video platform that offers episodes and content through subscriptions and coin purchases.
Access options include weekly or annual subscriptions and one-time coin packs to unlock individual episodes.
How it operates
ReelShort bills via direct web subscriptions or through in-app purchases on iOS (Apple App Store) and Android (Google Play).
The company’s Terms of Use govern billing, cancellations, and refund rules; contact and dispute routes are provided there.
How to cancel Reelshort
Cancel on the web (direct via ReelShort)
- Log in to your account at the ReelShort website.
- Go to the VIP or Subscription page in your account settings.
- Follow the Subscription Management instructions to cancel.
- Cancel on or before the day prior to your billing date to avoid the next charge.
Cancel via mobile platforms
- iOS (Apple App Store): Open Settings → tap your Apple ID → Subscriptions → select ReelShort → Cancel Subscription.
- Android (Google Play): Open Google Play Store → profile icon → Payments & Subscriptions → Subscriptions → select ReelShort → Cancel Subscription.
- If you used an in-app purchase, cancel through the store that charged you - Apple or Google manages that subscription.
What happens when you cancel
Access after cancellation
When you cancel a ReelShort direct subscription, cancellation takes effect immediately and you will not be billed for future periods.
Access to paid content may end immediately after cancellation, depending on how the subscription was set up.
Billing and data
Cancel before the day prior to the billing date to avoid renewal; otherwise you may be charged for the next period.
Your account data, purchase history, and any remaining coins may be handled according to ReelShort’s Terms of Use.
Will I get a refund?
ReelShort’s stated policy
The ReelShort Terms explicitly say subscription payments are final and non-refundable unless the Terms state otherwise.
That means refunds are generally not provided by ReelShort for used or unused subscription periods.
Exceptions and New Zealand law
- New Zealand consumer law can override a no-refund term if the service is defective, misleading, or not delivered as described.
- If you believe the service breached consumer protections, you can lodge a complaint with Consumer NZ or pursue a chargeback through your bank or payment provider.
- Users report difficulty obtaining refunds for accidental or unexpected charges; success may depend on the payment route (App Store/Google Play or card issuer).
Reelshort plans and pricing
Overview of known plans
No New Zealand-specific pricing was found; available prices are listed in USD and may convert in-app to NZD.
Exact NZD charges should be confirmed in the App Store or Google Play if you purchased there.
Pricing table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Unlimited access (weekly) | US$19.99/week | Weekly | Unlimited access to app catalog |
| Premium subscription (yearly) | US$200/year | Annual | Full access via annual subscription |
| Coins - e.g., 500 coins | US$5.73 | One-time | Unlock individual episodes |
| Coins - e.g., 10,000 coins | US$101.16 | One-time | Unlock more content |
Your consumer rights in New Zealand
Relevant statutes
The Consumer Guarantees Act 1993 requires services to be provided with reasonable care and skill and as described.
The Fair Trading Act prohibits misleading or deceptive conduct, including unclear subscription terms or cancellation procedures.
How those laws help
- If ReelShort’s service is not as described, you may be entitled to a remedy, including a refund or cancellation.
- Company no-refund policies do not automatically override statutory consumer rights in New Zealand.
- You can escalate to Consumer NZ, your bank for a chargeback, or the app store used to make the purchase.
Customer experiences
Positive feedback
Some users report enjoying ReelShort content and describe the app as an enjoyable pastime.
Trustpilot contains positive comments praising the videos themselves.
Negative feedback
Many reviews report unexpected charges, automatic renewals, disappearing coins, and difficulty securing refunds.
Several complaint platforms contain reports of poor customer service and frustration with refunds and cancellations.
Documentation checklist
What to collect before you contact support
- Account email/username and ReelShort account ID (if available).
- Transaction receipts, order IDs, and dates of charges or renewals.
- Screenshots of subscription pages, billing statements, and any in-app purchase confirmations.
Supporting evidence for disputes
- Records of cancellation attempts, confirmation emails, or error messages.
- Correspondence with ReelShort, Apple, or Google Play support, including dates and names.
- Bank or card statements showing the charge if you plan to request a chargeback.
Common mistakes
Timing and billing date errors
Users often miss the cutoff and cancel after the billing date, which results in an unwanted renewal.
Always check the billing cycle and cancel at least one day before renewal to avoid charges.
Wrong place to cancel
Cancelling on the website when you were charged via Apple or Google Play will not stop in-app renewals.
Confirm which platform charged you (card, Apple ID, or Google account) and cancel in that same place.
Comparative recap
Quick comparison
The table below compares common cancellation routes and what to expect for refunds and speed of resolution.
Use the route that matches how you were billed for best results.
Decision guide
| Method | How to cancel | Refund likelihood | Recommended if |
|---|---|---|---|
| ReelShort website (direct) | Log in → VIP/Subscription page → Cancel | Low (Terms say non-refundable) | You subscribed directly via reelshort.com |
| Apple App Store (iOS) | Settings → Apple ID → Subscriptions → Cancel | Moderate (Apple handles refunds case-by-case) | You were billed through your Apple ID |
| Google Play (Android) | Play Store → Profile → Payments & Subscriptions → Subscriptions → Cancel | Moderate (Google handles refunds case-by-case) | You were billed through Google Play |
After cancelling
Next steps
Save cancellation confirmations and any on-screen receipts or emails for your records.
If you were charged after cancelling, collect evidence and contact the payment platform or your bank for a dispute.
Helpful links
- ReelShort Terms of Use
- TechBloat: How to cancel ReelShort
- Consumer NZ: Terms and conditions guidance
Address
Corporate address (US headquarters)
Crazy Maple Studios Inc., 1277 Borregas Ave, Suite C, Sunnyvale, CA 94089, United States
ReelShort does not appear to list a New Zealand-specific postal address for cancellations.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.