Cancel Steezy: Easy Method

What is Steezy

Overview

Steezy is an online dance-learning platform offering video classes, practice tools and a mobile app for learners. It provides tiered subscriptions for on-demand access to lessons and features.

Service type

Steezy operates via its website (web subscriptions) and mobile apps on iOS (Apple App Store) and Android (Google Play). Billing and refund handling depend on where the subscription was purchased.

How to cancel Steezy

Cancel a web subscription (STEEZY Studio website)

• Sign in at the Steezy website and go to Account Settings > Subscriptions.
• Choose the subscription you wish to cancel and follow the on-screen cancellation prompts.
• If you cannot cancel online, contact Steezy Support at [email protected] for help.

Cancel an iOS (Apple) subscription

• Open Settings on your Apple device, tap your name, then Subscriptions, find Steezy and tap Cancel.
• Steezy cannot cancel App Store subscriptions for you; cancellation must be done through Apple.
• For refunds or billing disputes on iOS, use Apple's Report a Problem portal.

Cancel an Android (Google Play) subscription

• Open the Google Play Store app, tap your profile, go to Payments & subscriptions > Subscriptions, select Steezy and tap Cancel.
• Steezy cannot directly cancel Google Play subscriptions for you; cancellation is managed in your Google account.
• Contact Steezy Support if you need assistance with refunds after cancelling (see refund section below).

What happens when you cancel

Access after cancellation

After cancellation you will keep access to paid content until the end of your current billing period. Cancellation stops future renewals.

Renewal and billing

Cancelling prevents future charges but does not automatically issue a refund. For web purchases, refunds require a request to Support (see refund rules).

Account data and content

Your account profile and history typically remain unless you request deletion. Contact Support if you want account removal or data-export options.

Will I get a refund?

Refunds for web subscriptions

• Submit a refund request to Steezy Support within 30 days of the most recent transaction.
• If approved, Steezy issues the refund; processing to your bank may take about 5 - 10 business days.
• Approval is subject to Steezy's refund policy and case review - refunds are not automatic on cancellation.

Refunds for iOS subscriptions

• Apple handles refunds for App Store purchases. Steezy cannot issue or guarantee Apple refunds.
• Use Apple's Report a Problem portal to request a refund directly from Apple.

Refunds for Android (Google Play) subscriptions

• Cancel via Google Play. For refunds, contact Steezy Support for assistance - Google Play purchases may have separate rules.
• Refunds are not automatic; contact Support promptly and provide transaction details to speed review.

Legal exceptions

• Steezy's policies do not mention a mandatory 14-day cooling-off period; statutory rights in New Zealand may still apply.
• If the service is faulty or not as described, remedies under NZ consumer law may require repair, replacement or refund.

Steezy plans and pricing

Plan summary

Pricing varies by platform and region. Exact NZD prices are shown in local storefronts (App Store) or at checkout on the website.

Notes on listed prices

Values below are approximate equivalents based on provided USD ranges and may vary with Apple's exchange rate, taxes and regional pricing.

Your consumer rights in New Zealand

Key statutory protections

Under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, digital services must be of acceptable quality and match their description.

Refunds and change of mind

• There is generally no automatic 14-day cooling-off right for digital content in New Zealand unless specified by the seller or contract type.
• Change-of-mind refunds are not usually required by law for digital subscriptions; sellers may still offer them voluntarily.

Faulty services and remedies

If the service is faulty or not as described, you may be entitled to a remedy (repair, replacement or refund) under NZ law.

Steezy's policies must not override these statutory rights; contact Commerce Commission or Consumer NZ for disputes if needed.

Customer experiences

Positive feedback

Some users describe Steezy as a useful tool to improve dance skills, praising the app and website for ease of use and reasonable pricing.

Negative feedback

Several users have reported unexpected recurring charges and difficulty obtaining refunds or support responses.

Examples include reports of annual charges without receipts and claims of refused refunds that affected personal finances.

Takeaway

Overall reviews are mixed: content and teaching quality are often praised, while billing and refund handling are common sources of complaints.

Documentation checklist

Before contacting Support

• Account email and username used to subscribe.
• Transaction date, amount, and payment method (card, Apple ID, Google account).
• Receipt, bank statement entry or App Store/Play Store purchase record.

Helpful attachments

• Screenshots of the charge, subscription page, and any error messages.
• Copies of previous support tickets or communications, if any.

Common mistakes

Not checking purchase platform

Many people assume Steezy can cancel or refund App Store purchases. In fact, Apple manages iOS subscriptions and refunds must be requested through Apple.

Missing transaction details

Failing to collect receipts, dates or screenshots delays support reviews. Always save App Store/Play receipts or web order confirmations before contacting Support.

Canceling but expecting automatic refund

Canceling prevents future billing but does not guarantee a refund. For web purchases you must request a refund within Steezy's stated timeframe; for iOS refunds use Apple's portal.

Comparative recap

How cancellation differs by platform

Quick comparison of cancellation and refund handling for each purchase method.

Summary table

After cancelling

Immediate steps

• Keep confirmation of cancellation and the last receipt for records.
• Check your account to confirm access expiry date and future billing is stopped.

Useful links and contacts

• Steezy Support: [email protected]
• Steezy Help Center: https://www.steezy.co/help
• Apple Report a Problem (iOS refunds): https://reportaproblem.apple.com/
• Google Play subscriptions help: https://support.google.com/googleplay/answer/7018481?hl=en

If issues persist

If you cannot resolve billing or refund issues with Steezy or platform providers, consider contacting Consumer Protection agencies in New Zealand for guidance.

Address

Corporate address

Steezy, Inc., 309 E 8th Street, #305, Los Angeles, California 90014, United States.

Local availability

There is no published New Zealand postal address for cancellations; online cancellation or email to Support is the available route.