Cancel Superbook: Easy Method

What is Superbook

Overview

Superbook (also referenced in some materials as "SUPERbooked") is a subscription service that offers access to content and an academy curriculum marketed to Australia/New Zealand users. It operates on a paid subscription basis with monthly and annual plans.

Scope of service

Services include access to the Superbook Academy curriculum and promotional offers such as free trial periods and referral promotions. Pricing is listed in AUD on the Australia/New Zealand site; NZD pricing is not stated explicitly.

How to cancel Superbook

Via account settings

• Sign in to your Superbook account.
• Open Account or Subscription settings and locate the active subscription.
• Select Cancel or Turn Off Auto-Renewal and follow on-screen prompts.
• Save or screenshot any confirmation message or cancellation number for your records.

Via direct contact

• Contact the Company support team to request cancellation if you cannot cancel online.
• For DVD Club or postal cancellations, send a written request to the address below (see Address section).
• Note the Terms & Conditions state cancellation of subscription renewal should be done within 24 business hours of renewal; confirm timing when you contact support.

What happens when you cancel

Access and service period

Cancellation typically stops future renewals but does not usually terminate your current billing period early.

You can normally continue using the service until the end of the paid period for which you have already been charged.

Data and account status

Your account information and usage history may be retained according to the provider's data retention policy.

Verify any data-deletion requests separately with Superbook support if you want personal data removed after cancellation.

Will I get a refund?

Standard refund policy

Superbook's Terms & Conditions state that paid subscription fees are non-refundable except where required by law.

No explicit 14-day cooling-off or change-of-mind refund right is stated in the Terms & Conditions for consumers, including in New Zealand.

Exceptions and discretionary refunds

• Refunds may be considered on a case-by-case basis at the Company's discretion.
• Statutory rights under New Zealand law (see next section) may still apply if the service is faulty or not as described.
• If you believe a legal exception applies, contact the Company and keep records of your request and responses.

Superbook plans and pricing

Pricing overview

Prices are published on the Australia/New Zealand site in Australian dollars (AUD). Check your payment method or app store listing for the exact charged currency in New Zealand.

Available plans

Your consumer rights in New Zealand

Statutory protections

Under the Consumer Guarantees Act (CGA), services must be provided with reasonable care and skill and as described.

If a service is faulty or not as described you may be entitled to remedies such as refund, repair, or replacement as appropriate.

Cooling-off and limitations

• There is no automatic 14-day change-of-mind cooling-off right under New Zealand law unless the seller offers one.
• Superbook's policy of non-refundable fees does not override statutory rights where services are defective or misrepresented.
• If you think the service breaches consumer law, contact the Company and keep records; you may also seek advice from MBIE/Consumer Protection.

Customer experiences

Positive feedback

Some users report decent in-house customer support and appreciate long-standing experience in the industry.

Users also cite competitive offers, odds, and referral promotions as benefits.

Negative feedback

Other users report a cumbersome withdrawal or verification process that may involve third-party checks such as credit pulls or bank statements.

Some customers feel they must escalate or complain to resolve verification and payout issues; keep documentation when you interact with support.

Documentation checklist

Essential items to prepare

• Account username or email used to subscribe.
• Proof of purchase or billing statements showing recent charges.
• Subscription confirmation or invoice number if available.

Possible additional documents

• Copies of any communications with support (emails, chat transcripts).
• Identification and payment method details if required for verification (bank statements, card details).
• Evidence of service issues if you intend to request a remedy under consumer law.

Common mistakes

Missing the cancellation window

Relying on cancellation after the renewal time can mean you are charged for the next period.

Superbook's Terms & Conditions note cancellation of renewal should be done within 24 business hours of renewal; confirm exact timing.

Assuming a cooling-off right or refund

Many consumers assume a 14-day automatic refund right; this is not stated in Superbook's policy and is not mandated by NZ law.

If you expect a refund, check the provider's policy and statutory remedies before assuming one will be granted.

Comparative recap

Quick comparison

After cancelling

Follow-up actions

Keep your cancellation confirmation and note the end date of service access.

If you are charged incorrectly after cancelling, contact the Company and your payment provider immediately and provide your documentation.

Helpful links

• Consumer Protection (New Zealand) - consumerprotection.govt.nz
• Cancel subscriptions on your Apple device
• Cancel subscriptions on Google Play

Address

Postal address for DVD Club cancellations

For cancelling Superbook DVD Club memberships (as referenced in the Terms & Conditions), use the following postal address:

977 Centerville Turnpike, Virginia Beach, Virginia 23463, USA

Notes about contacting by post

If you send a postal cancellation, use registered post and keep proof of sending and delivery.

Also consider emailing or using account settings where available to obtain faster confirmation of cancellation.