Cancel TOPMEDIAI online
Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Topmediai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Topmediai: Easy Method
What is Topmediai
Overview
Topmediai (also presented as TopMediai in some places) is an online creative-tool platform that provides image, video and text-to-speech tools via subscription plans. It is operated by CLEVERGUARD TECHNOLOGY CO., LIMITED.
How it is delivered
Services are provided online through a Member Center and web-based tools. Subscriptions and account management are handled through the Topmediai website or via the app platforms where you originally subscribed.
How to cancel Topmediai
Cancel via Web / Member Center
- Log into TopMediai Member Center.
- Go to My Product and select the product you want to cancel.
- Click Cancel Subscription, then click “Get” to receive a verification code by email.
- Enter the verification code and click “Cancel Subscription Now” to complete cancellation.
If you cannot log in or self-cancel
- Contact Topmediai Customer Service and request they unsubscribe you on your behalf.
- Customer Service will send a cancellation notification email after processing the request.
- Keep copies of any reply emails or ticket numbers for your records.
App Store and Google Play subscriptions
- Topmediai’s Help/FAQ and Terms do not specify App Store or Google Play cancellation steps.
- If you subscribed through Apple or Google, also check your App Store / Google Play subscription settings and cancel there if required.
- If unsure where you subscribed, check your payment statement or contact support for confirmation.
What happens when you cancel
Access and features
When a subscription is cancelled, access typically continues until the end of the current billing period unless stated otherwise in your account.
Any usage credits or features tied to the active billing period generally remain available until that period ends.
Renewals and billing
Cancellation prevents future auto-renewals; it does not always reverse charges already processed.
If your subscription was billed through a third party (Apple/Google), you may also need to stop renewals in that store to avoid further charges.
Data and account retention
Topmediai’s published materials indicate cancellations are handled online; they do not publicly specify exact data retention timelines.
If you need copies of creations or account data, export them before the end of your access period or ask support for options.
Will I get a refund?
Refund policy summary
Topmediai offers a 30‑day Money‑Back Guarantee with specified eligibility conditions.
Refunds may be issued in cases such as tool malfunction that cannot be fixed, fatal malfunctions, duplicate purchases, missing order info, or unintended auto‑renewal without notice (with timely contact).
When refunds are eligible
- Tool malfunction that cannot be resolved after support attempts.
- Fatal malfunction making the service unusable.
- Duplicate purchase or duplicate payment due to technical issues.
- Order receipt not received within 24 hours and no support response within 48 hours.
- Auto‑renewal charged without email notification, if you contact Topmediai within 7 days.
When refunds are not eligible
- Found the same product cheaper elsewhere or bought similar products elsewhere.
- Purchase made under promotional terms or repeated purchases of similar items.
- Misunderstanding of product capabilities or features.
- Refusal to provide a reason for refund when requested.
- Fraudulent payment issues are expected to be handled through your card issuer.
Topmediai plans and pricing
Pricing overview
Official pricing on Topmediai’s site is shown in USD. Local NZD pricing or App Store conversions may vary.
Check your account or app store receipt for the exact amount charged in New Zealand.
Plans (USD)
| Plan | Price (USD) | Billing period | Key features |
|---|---|---|---|
| Starter Plan (weekly) | USD 4.99/week | Weekly | 1,500 credits per week; access to all tools |
| Creator Plan (monthly) | USD 8.99/month (first month discount) | Monthly | 3,750 credits per month; access to all tools |
| Pro Plan (annual) | USD 99.99/year | Annual | 30,000 credits per year; access to all tools |
| Basic Plan (TTS) | USD 12.99/month | Monthly | 500,000 characters; 3,200 voices; 70+ languages |
| Premium Plan (TTS) | USD 19.99/month | Monthly | 1,000,000 characters; 3,200 voices; 70+ languages |
| Plus Plan (TTS) | USD 39.99/month | Monthly | 2,000,000 characters; includes voice clones |
Your consumer rights in New Zealand
Statutory rights
Under New Zealand consumer law, consumers have statutory rights for faulty goods and services and, in some cases, a cooling‑off period for certain online purchases.
The basic “14‑day cooling‑off” concept can apply to some online purchases, but it does not automatically cover digital subscriptions unless specified by the seller or law.
How this relates to Topmediai
- Topmediai offers a 30‑day Money‑Back Guarantee that goes beyond a simple 14‑day cooling‑off period.
- Topmediai’s published policies do not explicitly reference or modify NZ statutory rights.
- If you believe statutory consumer rights under NZ law apply, you may wish to seek independent advice or contact NZ consumer protection authorities.
Practical steps for NZ consumers
Document issues, contact Topmediai support promptly, and keep evidence of attempts to resolve problems.
If you have an unresolved dispute, consider contacting your bank or card issuer for charge reversal options or New Zealand consumer protection agencies for guidance.
Customer experiences
Positive feedback
- Many customers praise Topmediai’s support staff (examples: Joel, Haylee, Lydia, Kathy, Iris, May, Rebecca, Anna, Echo) for being responsive and helpful.
- Users frequently note easy‑to‑use tools, creative capabilities, and fast resolution of issues including recovery of lost creations.
- Support has been reported to manually cancel subscriptions or process refunds quickly in several cases.
Negative feedback
- Some users report difficulty with self‑service cancellation when verification codes are not received by email.
- There is occasional confusion over plan terms and unexpected credit usage on “Unlimited” sounding plans, though support resolved several issues.
Takeaway
Overall reviews suggest strong support responsiveness but some friction with automated cancellation flows and communication about plan usage.
Keeping good documentation and contacting support early improves the likelihood of a satisfactory resolution.
Documentation checklist
What to prepare before contacting support
- Account email address and username used with Topmediai.
- Order number, subscription ID or receipt (from Topmediai, Apple, or Google Play).
- Date and time of the charge or renewal in question.
- Payment method details (last 4 digits of card) and a screenshot of the bank/statement showing the charge.
- Any verification codes received or screenshots showing attempted cancellation steps.
- Clear description of the issue and the remedy you are requesting (refund, cancellation confirmation, data recovery).
Keep records
Save all email correspondence and support ticket numbers until the issue is fully resolved.
These records help if you need to escalate the matter with your bank or consumer protection agencies.
Common mistakes
Expecting immediate email verification
Users sometimes expect the verification email to arrive instantly and give up if it does not appear right away.
Check spam/junk folders and ensure the account email is correct before retrying the cancellation flow.
Assuming app store cancellation is not needed
If you subscribed via Apple or Google, cancelling only on the Topmediai site may not stop renewals from the app store.
Always confirm which merchant processed your payment and cancel subscriptions in that store if applicable.
Misreading plan usage and credits
Some customers misinterpret “unlimited” or credit usage terms and are surprised by faster credit consumption.
Review plan details and ask support for a usage explanation before purchasing or to request an adjustment after unexpected usage.
Comparative recap
Quick comparison
| Topic | Topmediai (what to expect) |
|---|---|
| Cancellation method | Member Center self‑service with email verification; support can cancel if you cannot log in. |
| Refunds | 30‑day Money‑Back Guarantee with specific eligible reasons; exclusions apply. |
| App Store / Google Play | Help/FAQ does not specify app store cancellation; check the store if you subscribed there. |
| New Zealand consumer rights | Topmediai’s policy offers 30 days but does not explicitly reference NZ statutory rights; you retain NZ legal remedies. |
| Customer support | Generally reported as responsive and helpful; common issues include verification emails and billing misunderstandings. |
After cancelling
Confirm cancellation
Wait for the cancellation notification email from Topmediai and keep it for your records.
If you do not receive confirmation within a few days, follow up with support and provide your documentation checklist items.
Useful links and next steps
- TopMediai Member Center - sign in to manage subscriptions.
- TopMediai Help / FAQ - troubleshooting and support articles.
- TopMediai Refund Policy - details on eligibility and process.
- TopMediai Contact / Customer Service - request manual cancellation or refund.
- Apple - manage subscriptions (NZ guidance).
- Google Play - cancel a subscription.
Address
Company headquarters
CLEVERGUARD TECHNOLOGY CO., LIMITED
UNIT 720, 7/F, STAR HOUSE, 3 Salisbury Road, Tsim Sha Tsui, Hong Kong
Notes on local presence
There is no New Zealand postal address listed in Topmediai’s public policy materials.
For official support and cancellations, use the Member Center or Customer Service links above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.