Cancel Tv Guide: Easy Method

What is Tv Guide

Overview

Tv Guide (TV Guide Magazine) is a weekly television listings publication available in print and digital editions for New Zealand readers.

It is supplied via multiple channels: the publisher's website/magazter service, digital vendors (Zinio), and third‑party sellers such as isubscribe and app stores.

Editions and delivery

Print editions are delivered weekly; digital editions are supplied through platforms such as Zinio and app stores.

Different vendors control subscriptions, billing and cancellation processes depending on how you bought the service.

How to cancel Tv Guide

Cancelling when you bought via the App Store (Apple)

• Open the App Store on your device and tap your profile.
• Tap Subscriptions, find "TV Guide Mag" and turn off Auto‑Renew.
• Note: you cannot cancel to get a refund for the current active period; disable auto‑renew at least 24 hours before renewal.
• See the App Store listing: TV Guide Mag on the App Store.

Cancelling when you bought via isubscribe (print subscriptions)

• If you ordered through isubscribe, contact isubscribe customer service within 48 hours for a full refund.
• If more than 48 hours have passed, isubscribe instructs you to contact the publisher; refunds are unlikely thereafter.
• Contact info: isubscribe Contact Us.

Cancelling a subscription purchased directly from TV Guide (magazter / website)

• You may cancel at any time via the publisher's subscriber services or account settings on the website.
• Be aware the publisher's Terms state that subscription fees are non‑refundable for subscriptions or renewals after 15 July 2025.
• Refer to publisher terms: TV Guide Magazine Terms.

What happens when you cancel

Access after cancelling

If you cancel auto‑renew in the App Store you will typically retain access for the remainder of the paid period.

For print subscriptions, cancellations usually stop future deliveries after the paid period ends; check the vendor for exact cutoffs.

Renewals and billing

Automatic renewals must be turned off in the platform where you purchased (App Store, isubscribe account, or publisher account).

Refunds and billing adjustments depend on the vendor's stated policies and purchase timing (see refunds section).

Personal data and account handling

Cancelling a subscription does not automatically delete your account or stored payment details; follow vendor instructions if you want data removed.

Contact the vendor directly to request account closure or data deletion per their privacy policy.

Will I get a refund?

General publisher policy

The publisher's Terms state that, except where otherwise stated, subscription fees are non‑refundable.

Specifically, subscriptions or renewals after 15 July 2025 are described as non‑refundable in the Terms.

Vendor exceptions

• isubscribe: full refund if you cancel within 48 hours of order; after 48 hours, contact the publisher and refunds are at the publisher's discretion.
• App Store: you cannot cancel the current active subscription for a refund; you must turn off auto‑renew at least 24 hours before renewal.

Statutory cooling‑off and rights

No statutory 14‑day cooling‑off period is stated in the publisher's Terms for these subscriptions.

However, local consumer protection laws (see rights section) may still provide remedies in some cases.

Tv Guide plans and pricing

Print and single issue pricing

Below are the published plans and prices relevant to New Zealand buyers. Prices include GST and delivery where stated.

Pricing table

Your consumer rights in New Zealand

Overview of the Consumer Guarantees Act (CGA)

Under the Consumer Guarantees Act 1993, suppliers cannot contract out of consumer rights with blanket "no refunds" clauses.

The CGA covers services as well as goods, requiring acceptable quality, reasonable care and fitness for purpose.

How the CGA can affect subscriptions

If the subscription service is faulty, not delivered, or not as described, you may be entitled to remedies even if terms say "no refunds".

Remedies can include repair, replacement, or refund depending on the severity of the problem and whether the vendor can fix it.

Where to get help

For disputes you can first contact the vendor to seek resolution, then consider New Zealand consumer protection agencies or dispute resolution services.

Keep documentation and dates handy if you escalate a complaint under the CGA.

Customer experiences

Positive experiences

Some customers reported compassionate handling from support - example: a replacement issue was sent and an interim link provided to the customer.

This demonstrates that, in some cases, the publisher responds constructively to missed deliveries.

Negative experiences

Multiple reviewers have reported listing errors, misprints and wrong channel details in published listings.

Other complaints highlight excessive ads, poor app interface after updates, and some customers reporting discontinued delivery without notice or ignored contact requests.

What this means for you

Expect variability in customer service; vendors may resolve individual issues but trends in reviews suggest checking recent feedback before subscribing.

Document any problems promptly to support refund or remedy requests under vendor policies or consumer law.

Documentation checklist

Essential proof to keep

• Order number or subscription confirmation email.
• Payment receipt or credit card statement showing the charge.
• Account identifier used for purchase (Apple ID, isubscribe account email, or publisher account).

Useful supporting evidence

• Screenshots of the listing, billing page, or app subscription screen.
• Dates of missed deliveries, screenshots of incorrect listings, and copies of correspondence with support.
• Any cancellation confirmation or auto‑renewal settings screenshots.

Common mistakes

Expecting immediate refund after cancelling

Many customers assume cancelling immediately entitles them to a refund; that is not generally the case for active subscription periods.

Check the vendor's refund window (for example, isubscribe allows 48 hours for a full refund) before relying on a refund.

Cancelling in the wrong place

Another common error is turning off auto‑renew in the wrong account - e.g., cancelling on the publisher site when you bought through the App Store.

Always cancel where the original subscription was billed (App Store, isubscribe, or publisher account).

Comparative recap

Quick platform comparison

The table below summarises how cancellation and refunds typically work across the main purchase channels for TV Guide in NZ.

Comparison table

After cancelling

Monitor billing and retain records

After cancellation, check your bank/credit statements to ensure no unexpected future charges occur.

Keep all cancellation confirmations, receipts and correspondence until the subscription period and any refund window have passed.

Useful links and escalation

• App Store listing: TV Guide Mag on the App Store
• isubscribe contact: isubscribe Contact Us
• TV Guide Terms: TV Guide Magazine Terms
• Trustpilot reviews for recent customer feedback: TV Guide on Trustpilot (NZ)
• Consumer Guarantees Act overview: CGA 1993 (overview)

Next steps if unresolved

If the vendor does not resolve a legitimate problem, consider contacting New Zealand consumer protection agencies or a dispute resolution service and provide the documentation checklist items.

Escalate with evidence of delivery failures, billing errors, or breaches of promised service quality.

Address

Publisher mailing address

For postal correspondence related to subscriptions or cancellations, use the publisher's subscriber services address:

TV Guide Customer Service, P.O. Box 37360, Boone, IA 50099-0360, United States

Contact advice

Prefer email/contact forms for faster responses and keep copies of all messages and support ticket numbers.

If you need consumer help in New Zealand, keep the documentation checklist ready before contacting consumer agencies.