Cancel VIDANGEL online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Vidangel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Vidangel: Easy Method
What is Vidangel
Service overview
VidAngel is a streaming service and content-filtering tool that lets users apply filters to skip or mute scenes such as profanity, violence, and nudity while watching supported shows and movies.
The service is accessed via the web and native apps on multiple platforms and integrates with third-party streaming sources in different ways depending on device and subscription method.
How it works at a glance
Users create an account, select content, and choose filter settings to remove or mute specific content types during playback.
Availability of filters, device compatibility, and billing depend on whether the subscription is purchased directly through VidAngel or via a third-party platform.
How to cancel Vidangel
Cancel via App Store (Apple)
- Open iOS Settings.
- Tap your name/profile at the top.
- Select Subscriptions.
- Find VidAngel in the list and tap it.
- Tap Cancel to stop the Apple-managed subscription.
Cancel via Google Play
- Open the Google Play Store app and tap your profile icon.
- Choose Payments & Subscriptions > Subscriptions.
- Select VidAngel and tap Cancel to end the subscription.
- Or go to play.google.com > Subscriptions > Manage next to VidAngel > Cancel.
Cancel via the VidAngel website (direct)
- Log in at vidangel.com.
- Go to your Profile or Account page.
- Click Cancel Subscription, then Continue to Cancel, and Confirm Cancellation.
- You will retain access until the end of your current billing cycle.
What happens when you cancel
Access after cancellation
If you cancel a direct web subscription, your account generally remains active until the end of the paid billing period.
For platform-managed subscriptions (Apple, Google Play, Roku), access usually continues until the current billing period ends; verify on the platform for exact timing.
Billing and renewal
Cancellation prevents future automatic renewal at the next billing date but does not typically prorate or refund the remaining period unless a refund is issued separately.
Refunds for platform-managed subscriptions must be requested from the platform provider, not VidAngel.
Account data and settings
Your account, filters, and viewing history may remain stored after cancellation according to VidAngel's data policy.
Keep copies of any confirmation emails or support correspondence if you want proof of cancellation or need to dispute charges later.
Will I get a refund?
VidAngel refund policy (web/direct)
VidAngel offers a 30-day money-back guarantee for new customers who subscribed directly via the website.
New web subscribers can request a full refund within 30 days by contacting VidAngel Support.
Exceptions and platform-managed subscriptions
- Subscriptions started through Apple, Google Play, or Roku are managed by those platforms; refunds must be requested through the respective platform.
- There is no free trial; refunds apply only under the stated 30-day guarantee for eligible web subscriptions.
How to request a refund
If eligible, contact VidAngel Support via the website and provide account and subscription details to request the 30-day refund for web subscriptions.
For App Store or Google Play purchases, follow the refund process on Apple or Google Play respectively.
Vidangel plans and pricing
Overview of plans
VidAngel offers subscriptions and may have differing prices depending on purchase channel and promotions.
Because pricing and plan names can change, check your purchase channel for the exact current rates.
Current pricing table
| Plan / Purchase Channel | Typical Price | Notes |
|---|---|---|
| Web (direct subscription) | Varies | Eligible for 30-day money-back guarantee for new customers |
| Apple App Store subscription | Varies | Managed by Apple; refunds via Apple |
| Google Play subscription | Varies | Managed by Google; refunds via Google Play |
| Roku / Other platform purchases | Varies | Managed by platform provider |
Your consumer rights in New Zealand
Relevant NZ laws
In New Zealand, digital subscriptions are covered by the Consumer Guarantees Act and the Fair Trading Act where applicable.
These laws require services to be provided with reasonable care and skill and not to be misleading.
Practical recommendations for NZ users
- If you subscribed via the website, request refunds within 30 days via VidAngel Support to use the money-back guarantee.
- If you subscribed via the App Store, Google Play, or Roku, manage cancellations and refunds through those platforms' official processes.
- Keep records of cancellation confirmations, billing receipts, and support messages in case you need to raise a dispute.
When to escalate
If you cannot resolve a billing or refund issue, you can contact New Zealand consumer authorities or seek guidance from local consumer protection resources.
Keep documentation of attempts to resolve the issue directly with the provider or platform before escalating.
Customer experiences
Positive feedback
- Users praise VidAngel for providing family-friendly viewing by filtering profanity, violence, and nudity.
- When functioning well, filter customization and casting support can be effective and appreciated.
Negative feedback
- Reports of frequent app crashes, glitches during casting, pausing, or streaming reduce reliability for some users.
- Casting problems, buffering, lower video quality, and occasional filter failures are commonly reported issues.
What this means for prospective users
If consistent stability and cross-device reliability are critical, test the service on your primary devices first.
Consider platform-managed subscriptions carefully, as cancellation and refunds will be handled through those platforms.
Documentation checklist
Essential items to save
- Subscription confirmation email or receipt showing purchase date and channel.
- Cancellation confirmation (screenshot or email) showing date and method.
- Any refund correspondence or support ticket IDs.
Optional but useful records
- Screenshots of account or billing pages displaying subscription status.
- Logs of playback issues, error messages, or casting failures if you plan to claim service faults.
Common mistakes
Not cancelling the correct subscription
Many users try to cancel on VidAngel.com when their subscription is managed by Apple, Google Play, or Roku.
Always check the original purchase method to cancel in the right place; platform-managed subscriptions must be cancelled through the platform.
Missing the refund window
Web subscribers must request refunds within 30 days to qualify for the money-back guarantee; missing that window usually means no refund.
There is no free trial, so cancelling before the next billing date is important to avoid unintended charges.
Not keeping proof
Failing to save confirmation emails or screenshots can make disputes harder to resolve with support or with platform providers.
Always store a copy of cancellation confirmations and any support responses.
Comparative recap
Quick comparison overview
The table below summarizes cancellation method, refund eligibility, and ease of management for the common channels.
Use it to identify where to cancel and where to request refunds.
Comparison table
| Channel | Where to cancel | Refund eligibility | Notes on ease |
|---|---|---|---|
| Web (direct) | vidangel.com Account > Cancel | Eligible for 30-day refund (new customers) | Direct control; refunds handled by VidAngel Support |
| Apple App Store | iOS Settings > Subscriptions | Refunds via Apple (not VidAngel) | Must follow Apple refund process; cancellation quick in iOS settings |
| Google Play | Google Play Store > Subscriptions or play.google.com | Refunds via Google Play (not VidAngel) | Manageable via Play Store app or website |
| Roku / Other platforms | Platform account or device settings | Refunds handled by the platform provider | Process varies by platform; check platform support pages |
After cancelling
Immediate next steps
Save any cancellation confirmation you receive and check your account to ensure the subscription status shows cancelled.
Monitor your payment method for any unexpected future charges and keep records of billing statements.
Useful links and support
- VidAngel main site and support: https://vidangel.com
- Google Play subscriptions: https://play.google.com
- Apple support for subscriptions: https://support.apple.com
- New Zealand consumer information: https://www.consumerprotection.govt.nz
Address
VidAngel corporate address
VidAngel Entertainment, Inc.
230 N 1200 E, Suite 204, Lehi, Utah 84043, United States
Notes about mailing
VidAngel does not appear to list a New Zealand postal address for cancellations; use the online cancellation routes or platform support channels.
If you need to contact VidAngel by mail you may use the US headquarters address above, but online support and platform processes are usually faster.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.