Cancel VIDEOSTAR online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Videostar service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Videostar: Easy Method
What is Videostar
Overview
Videostar is a mobile app subscription service offering Pro-level video features and “Power Packs” within the app ecosystem.
It appears to operate primarily through app stores rather than a public New Zealand office.
Service positioning
The app markets unlimited access to current and future Power Packs under Pro subscription plans.
Publicly available documentation from the provider (help centre or terms) could not be located for verification.
How to cancel Videostar
Email support (primary known contact)
The only identified direct contact method is email. Use support@videostarapp.com to request cancellation.
Always include identifying details (purchase date, transaction ID, Apple/Google order ID, and the account email) in your message.
Platform cancellation and alternative routes
- If you purchased via the Apple App Store, cancel through your Apple subscriptions page or via Apple support.
- If you purchased via Google Play, cancel via the Google Play subscriptions page or Google Play Help.
- If you cannot cancel through the app or developer, contact your bank or card issuer to discuss disputing or stopping future payments.
- When you request cancellation, ask for written confirmation and a cancellation date in the reply.
What happens when you cancel
Access after cancellation
Most subscriptions remain active until the end of the paid period; however, Videostar’s official post-cancellation behaviour is not documented publicly.
Expect to retain Pro access until the current billing period ends unless told otherwise by support.
Renewal and data
Cancelling should stop future automatic renewals, but this cannot be verified from an official Videostar policy.
Data retention and account deletion policies were not found; request clarification from support when you cancel.
Will I get a refund?
Stated policy and available reports
A third-party chargeback/advice site reports “no refunds available for purchases.”
There is no publicly presented 14-day cooling-off or refund right shown by Videostar.
Exceptions and next steps
- Even if Videostar claims no refunds, New Zealand consumer laws may give you rights in some cases (see next section).
- If you believe a charge is incorrect or the service is defective, contact support first and keep records of your communications.
- If support does not resolve it, contact your payment provider to discuss a dispute or chargeback as a last resort.
Videostar plans and pricing
Current plans
Prices listed in the New Zealand App Store as of early 2026 are shown below.
No annual plan was listed publicly at that time.
| Plan | Price | Period | Features |
|---|---|---|---|
| Month Pro | NZ$7.99 | Monthly | Unlimited access to all current and future Power Packs (Pro subscription) |
| 3-Month Pro | NZ$20.49 | 3 Months | Unlimited access to all current and future Power Packs (Pro subscription) |
Pricing notes
These are the exact listed prices in the New Zealand App Store as of early 2026.
App-store taxes, local pricing changes, or promotional offers may alter the final charged amount.
Your consumer rights in New Zealand
Key laws that may apply
The Consumer Guarantees Act and the Fair Trading Act provide protections to New Zealand consumers for goods and services.
These laws can apply to digital services and may limit the effectiveness of blanket “no refund” statements.
Practical effect
- If a service is faulty or misrepresented, you may be entitled to a remedy even if the provider’s policy says no refunds.
- Terms that are misleading, unconscionable, or attempt to completely disclaim statutory rights may not be enforceable.
- Keep documentation and seek external advice (MBIE/consumer protection or your bank) if you hit a dispute.
Customer experiences
Public review availability
No reviews for Videostar were found on Trustpilot or ProductReview NZ at the time of verification.
The lack of review data prevents identification of recurring complaints or reliable positive experiences.
Reported user-advice
Some user-advice/chargeback sites suggest contacting developer support or disputing charges via your bank when cancellation or refunds are needed.
These sources are not official statements from Videostar and should be treated as anecdotal guidance.
Documentation checklist
What to save
- Purchase receipt or order confirmation (from App Store or Google Play).
- Transaction ID, date, time, and the payment card used.
- Copies/screenshots of the subscription page, pricing, and any in-app receipts.
- All email correspondence with support, including your cancellation request and any replies.
Why each item matters
- Receipts and transaction IDs are required by stores, banks, or dispute processes.
- Screenshots show how the service was presented at purchase time.
- Emails prove you requested cancellation and show any commitments from support.
Common mistakes
Mistaking the cancellation method
People often try to delete the app expecting the subscription to stop; deleting the app does not cancel App Store or Google Play subscriptions.
Always cancel the subscription through the platform where it was purchased or via the developer if they instruct you to do so.
Not keeping proof
Failing to keep receipts, order IDs, or confirmation emails makes disputes and chargebacks harder to pursue.
Capture screenshots and save all communications immediately when you cancel or request a refund.
Comparative recap
Quick comparison overview
The table below compares Videostar’s publicly verified position against typical app-subscription expectations.
Use this to identify where you may need extra steps or safeguards.
| Topic | Videostar (NZ, verified points) | Typical app subscription (general expectation) |
|---|---|---|
| Cancellation process | Official process unavailable; only email support (support@videostarapp.com) identified. | Usually cancellable via Apple App Store or Google Play subscriptions; web cancellation varies by developer. |
| Refund policy | Third-party source reports “no refunds available”; no 14-day cooling-off shown. | Refunds often handled by platform (Apple/Google) or developer; consumer law may apply. |
| Customer support | Email only (support@videostarapp.com); no NZ postal address found. | Support channels vary: in-app, email, web help centre, and platform assistance are common. |
| Pricing (NZ) | Month Pro NZ$7.99; 3-Month Pro NZ$20.49 (App Store list, early 2026). | Prices vary by app; platforms may show local pricing and offer trials or annual options. |
After cancelling
Check your statements
Monitor your bank or card statements for any continued charges after the cancellation date.
If you see unexpected charges, contact your bank and provide the documentation checklist items.
Further help and useful links
New Zealand consumer information (MBIE): consumerprotection.govt.nz.
Apple subscriptions help: Manage subscriptions - Apple.
Google Play subscriptions help: Manage subscriptions - Google Play.
Address
Known contact
The only identified developer contact is the support email: support@videostarapp.com.
Use that email to request cancellation, confirmation, and any account or refund details.
Postal address
No New Zealand postal address for Videostar was found in the available information.
If you require a postal address for legal reasons, request it in writing via the support email and keep the response as part of your records.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.