Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Authorize.Net service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Authorize.Net: Easy Method
What is Authorize.Net
Overview
Authorize.Net is a payment gateway service that processes credit card and electronic check (ACH/eCheck) transactions for merchants.
It acts as the technical bridge between a merchant's website or POS and the acquiring bank or merchant account provider.
Common use cases
Merchants use Authorize.Net to accept online payments, recurring billing, and in some bundled plans a merchant account is included.
Note that Authorize.Net itself is primarily a gateway; merchant account holds, reserves, or freezes are managed by the acquiring bank or reseller.
How to cancel Authorize.Net
If you use a mobile app (iOS / Android)
- iOS (App Store): Cancel or delete the Authorize.Net mobile app or subscription via Apple App Store subscription settings if applicable.
- Android (Google Play): Cancel or delete via Google Play subscriptions or app listing if the app was distributed through Google Play.
- Note: Authorize.Net deprecated the legacy mPOS 1.0 app on July 15, 2025, with support ending August 29, 2025; cancellations for that app are handled through the stores, not Authorize.Net directly.
If you use the web / merchant interface
- Authorize.Net does not offer a clear self-service cancellation in the merchant web portal.
- Steps to cancel:
- Gather account details (Merchant ID, account email, Transaction ID examples if relevant).
- Open a support case via Authorize.Net support portal: support.authorize.net.
- Request cancellation by chat or phone if available; ask for a confirmation reference number or case ID.
- Follow up in writing (support ticket or email) and keep all confirmation messages and dates.
- If you also have a separate merchant account provider, you must contact them directly to close the merchant account or stop holds - Authorise.Net cannot close external merchant accounts for you.
What happens when you cancel
Access and functionality
Once cancellation is processed, access to the Authorize.Net merchant interface and API keys may be revoked.
Saved settings, recurring billing profiles, and API integrations may stop processing new transactions immediately or after a final billing cycle.
Billing and renewal
Ongoing monthly fees or gateway charges should cease after cancellation, but you must confirm final billing dates with support.
Any separate merchant account fees (processing or reserve deductions) remain subject to the merchant account provider's terms.
Will I get a refund?
Standard refund rules
- Refunds must reference the original Transaction ID and are only allowed for settled transactions within 180 days of settlement.
- Unsettled, declined, or errored transactions cannot be refunded; they must be voided instead.
- Refund amount cannot exceed the original transaction amount and must be issued to the same card or ACH account used for the original payment.
Timing and exceptions
- Credit card refunds typically take 3 - 5 business days to appear to the cardholder; eCheck/ACH refunds can take up to 7 - 10 business days.
- If a refund is attempted within 24 hours and the transaction has not settled, it may be processed as a void rather than a refund.
- Refunds for subscription or recurring charges depend on the merchant’s refund policy and any agreements with the merchant account provider.
Authorize.Net plans and pricing
Summary of common plans
Public pricing is typically in USD; there is no NZD-specific public pricing found in the verified data.
Contact Authorize.Net or a local reseller for exact New Zealand pricing and currency conversion.
| Plan | Price (USD) | Billing Period | Features |
|---|---|---|---|
| All-in-One (gateway + merchant account) | US$25.00/month | Monthly | Includes gateway and merchant account; transaction fees ~2.9% + US$0.30 per transaction |
| Gateway-Only | US$25.00/month | Monthly | Requires separate merchant account; transaction fees US$0.10 per transaction plus typical US$0.10 daily batch fee |
Your consumer rights in New Zealand
Applicable law for consumers
New Zealand consumer law provides protections for consumers buying goods and services, including certain rights to refunds or remedies when products are faulty or not as described.
In some online purchases, consumers may have a limited cooling-off or change-of-mind period depending on the seller and the nature of the purchase.
How this applies to Authorize.Net usage
Authorize.Net is a business-to-business payment gateway, not the seller of the underlying goods or services.
Therefore, the typical 14‑day consumer "cooling-off" right does not apply to a merchant's arrangement with Authorize.Net or to B2B gateway services in standard merchant-customer setups.
Customer experiences
Positive reports
Authorize.Net has a long track record as a widely used payment gateway and has held an A+ BBB rating since around 2009.
Many merchants find the gateway features and integrations reliable for transaction processing.
Negative reports
There are recurring complaints about difficulty cancelling services, unauthorized recurring charges, and challenges obtaining refunds or deleting accounts.
Other reported issues include funds held or account freezes, unexpected fees, and confusion when problems are actually caused by the merchant account provider rather than the gateway.
Documentation checklist
Before contacting support
- Merchant ID or account number
- Account email and business name
- Recent invoice or billing statement showing the charge you want stopped
If you need refunds or transaction help
- Original Transaction ID(s) for refunds or disputes
- Dates and amounts of transactions in question
- Evidence of customer authorisation or cancellation requests if disputing recurring charges
Common mistakes
Assuming Authorize.Net can close merchant accounts
Merchants sometimes expect Authorize.Net to close their underlying merchant account or reverse holds.
In reality, merchant account providers control holds, reserves, and many closures; contact them separately.
Relying solely on portal billing controls
Some users expect an immediate, self-serve cancellation inside the Authorize.Net portal; the portal often lacks full cancellation workflow.
Always follow up with a support case and retain confirmation IDs to avoid unexpected renewals.
Comparative recap
Quick feature comparison
The table below summarizes key differences between the common plan types and practical points about cancellation and refunds.
| Item | All-in-One (gateway + merchant account) | Gateway-Only |
|---|---|---|
| Monthly fee | US$25.00/month | US$25.00/month |
| Transaction fees | ~2.9% + US$0.30 | US$0.10 per transaction (plus possible batch fee) |
| Cancellation method | Contact Authorize.Net support; also close merchant account with provider | Cancel gateway via Authorize.Net support; close separate merchant account with provider |
| Refund policy | Refunds require original Transaction ID; settled within 180 days; same card/account only | Same refund rules apply via the gateway; merchant account provider rules also apply |
After cancelling
What to check immediately
Keep the cancellation confirmation reference and check your bank statements for any further charges.
Verify that recurring profiles or subscriptions have stopped processing.
Helpful links and next steps
- Authorize.Net Support Portal: https://support.authorize.net
- Authorize.Net Documentation and Developer Center: https://developer.authorize.net
- Apple support on subscriptions: https://support.apple.com
- Google Play subscriptions help: https://support.google.com
Address
Mailing address (found)
PO Box 8999, San Francisco, CA 94128-8999, United States.
There is no specific New Zealand postal cancellation address publicly listed; use the support portal or the address above if you need to send postal correspondence.
Support note
For cancellations, use the support portal, open a case, and keep written confirmation. If you have a separate merchant account provider, contact them directly about holds, reserves, or account termination.
Keep copies of all communication and transaction IDs to support any refund or dispute requests.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.