Postclic premium unlimited: promotional offer at $1.85 for 48h, then $100.94 per month without commitment
Cancellation service #1 in New Zealand
Cancel Centrobill: Easy Method
What is Centrobill
Overview
Centrobill is a third-party payment processor used by merchants to accept recurring and one-off payments online.
It acts as the payment gateway between customers and merchants rather than as the merchant selling goods or services.
Role as a payment processor
Centrobill processes payments and manages recurring billing on behalf of merchants; it is not always the party that provides the goods or services.
Because it is a processor, merchants remain responsible for product returns and many service-level issues.
How to cancel Centrobill
Online cancellation (recommended)
- Go to Centrobill's help portal: centrohelp.com.
- Log in using the email or payment details you used when the subscription started.
- Locate the active subscription or recurring payment and tap or click "Cancel Recurring".
- Ensure you receive a confirmation email of cancellation; save that email for your records.
Other cancellation methods
- Centrobill also allows cancellation requests by email, phone, mail, or fax according to their terms.
- If you do not get a confirmation email after an alternate-method request, follow up with Centrobill or the merchant to verify status.
- Do not rely on Apple App Store or Google Play for cancellation - Centrobill subscriptions do not appear there for management.
What happens when you cancel
Access and billing
When cancellation is processed, recurring billing stops immediately according to Centrobill's information.
You normally retain access to the service until the end of the current billing cycle; Centrobill does not typically provide partial-month refunds.
Data and account
Your payment record and account data may be retained according to Centrobill's policies and the merchant's requirements.
Contact Centrobill or the merchant if you need specific account or payment information removed or if you want confirmation of data handling.
Will I get a refund?
Standard refund policy
Centrobill's Terms of Service state membership fees are non-refundable once you have access to the Merchant Website.
Centrobill processes refunds only back to the original payment method and does not issue refunds by cash or check.
Exceptions and tangible goods
- For physical goods, refunds or returns must be handled with the merchant - Centrobill only processed the payment.
- New Zealand consumer law (see next section) may provide remedies if goods or services are faulty, misrepresented, or not fit for purpose.
- Centrobill’s stated no-refund position could conflict with statutory rights in some cases; keep documentation if you pursue a claim.
Centrobill plans and pricing
Pricing overview
Centrobill does not publish fixed public pricing in NZD for 2024/2025; pricing is custom and depends on merchant factors.
To get an exact rate you must contact Centrobill directly for a quote tailored to your business vertical, transaction volume, and risk profile.
How to request pricing
- Contact Centrobill through their website or merchant onboarding channel for a personalised quote.
- Provide details such as your expected monthly volume, average transaction size, and business type to speed up a response.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Standard / Custom | Varies | Pricing is custom per merchant; contact Centrobill for an NZ-specific quote. |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA gives NZ consumers rights to remedies such as refunds, repairs or replacements where goods or services are faulty, misrepresented or unfit for purpose.
Businesses cannot validly contract out of CGA rights; a "no refund" clause may be unenforceable if the CGA applies.
How to get help
- If you believe CGA rights apply, contact MBIE's Consumer Protection for guidance and next steps.
- Your local Citizens Advice Bureau can also assist with dispute options and template complaint letters.
Customer experiences
Positive reports
A small number of users report smooth payment processing, for example a short Trustpilot note saying Centrobill "took care of the payment" without issues.
Positive feedback appears rare compared with other reports, but it is recorded in public reviews.
Negative reports
- Multiple reviews allege unexpected recurring charges, difficulty cancelling, double charges, and poor customer support.
- Some customers report charges continuing after cancellation attempts and poor responsiveness to refund requests.
Documentation checklist
What to collect
- Order numbers, merchant name and contact details, and subscription start dates.
- Screenshots of subscription pages, billing entries, and any on-screen cancellation flows.
- Bank or card statements showing the Centrobill charge(s).
- Emails or confirmations from Centrobill or the merchant, including any cancellation confirmation.
How to record interactions
- Keep dates, times and names for phone calls and the gist of each conversation.
- Save copies of every email and note any reference numbers provided during support interactions.
- If you make a dispute with your bank, keep the bank’s reference details and correspondence.
Common mistakes
Cancelling via app stores
A frequent error is attempting to cancel Centrobill subscriptions through the Apple App Store or Google Play.
Centrobill acts as a third-party processor and subscriptions will not appear in those app stores for management; use Centrobill's portal instead.
Not saving confirmation and proof
Many users fail to save the cancellation confirmation email or supporting evidence, which makes disputes harder to prove.
Always save screenshots, emails, and transaction records and follow up promptly if you do not receive confirmation.
Comparative recap
Quick comparison
Below is a concise comparison between Centrobill and common app-store payment approaches to highlight key differences you should know.
Key takeaways
Centrobill is managed via its website and terms; app-store purchases follow Apple/Google processes and protections.
Keep documentation and use the right cancellation route for the service you purchased.
| Feature | Centrobill | Apple / Google Play |
|---|---|---|
| Cancellation method | Via Centrobill website or direct contact; not cancellable through app stores | Cancellable via the respective App Store settings |
| Refund policy | Terms state fees are non-refundable once access provided; refunds go to original method | App stores have their own refund processes and timeframes |
| Pricing | Varies | Set by app developer or Apple/Google fees |
| Customer reports | Mixed; numerous complaints about billing and cancellation difficulty | Varied; app stores offer formal refund dispute channels |
After cancelling
If charges continue
- Check you received a cancellation confirmation email and save it.
- Contact Centrobill and the merchant with proof; request written confirmation that the recurring billing stopped.
- If charges persist, contact your bank or card issuer to dispute the transactions and request a stop to future debits.
Useful links
- Centrobill help portal: centrohelp.com
- Centrobill Terms of Service: centrobill.com/terms
- MBIE Consumer Protection (NZ): consumerprotection.govt.nz
- Citizens Advice Bureau (NZ): cab.org.nz
- Trustpilot Centrobill reviews: nz.trustpilot.com
Address
Registered contact
CentroBill Ltd
253 Main Street, #222, Matawan, NJ 07747, United States
Postal and international options
No New Zealand postal address is publicly available; cancellations should be directed via the online portal or the international contact details above.
If you need local assistance, contact MBIE Consumer Protection or your local Citizens Advice Bureau for guidance on cross-border disputes.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Maya Bell
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.