Cancel Truebill: Easy Method

What is Truebill

Overview

Truebill, now known as Rocket Money, is a subscription and budget management app that helps users find recurring bills, negotiate savings, and manage subscriptions.

Name and services

The service connects to your accounts to track subscriptions and offers features such as subscription cancellation assistance and bill negotiation.

How to cancel Truebill

Cancel inside the Rocket Money (Truebill) app

• Open the Rocket Money app and go to the Recurring tab.
• Tap the three dots next to the subscription you want to cancel.
• Select "Cancel" then choose "Cancel This For Me" to have Rocket Money cancel it, or "View Instructions" to cancel yourself.
• See Rocket Money's help article: How do I cancel a subscription?

Cancel via the Rocket Money website and app stores

• Website: Sign in, go to the Recurring tab, click the three dots beside the subscription, then choose "Cancel This For Me" and submit the brief form.
• iOS/App Store: Subscriptions billed through Apple must be cancelled in your Apple ID subscription settings.
• Android/Google Play: Subscriptions billed through Google Play must be cancelled in your Google account subscription management.

What happens when you cancel

Access and renewal

If you cancel a subscription managed by Rocket Money, renewal should stop at the end of the current paid period or immediately if the provider processes it that way.

For subscriptions billed by Apple or Google, cancellation takes effect through their stores and follows their renewal cut-off rules.

Data and account

Cancelling a subscription does not necessarily delete your Rocket Money account or stored data; account settings and data retention depend on Rocket Money's policies.

If you want data removed, contact Rocket Money support via the app or support channels to request deletion or account closure.

Will I get a refund?

Rocket Money refund approach

There is no formal automatic 14-day refund policy for Rocket Money Premium; refunds are typically possible only if negotiated or requested from customer service.

Money guides note that you can cancel and then request a refund from Rocket Money support, but outcomes vary.

New Zealand legal context and exceptions

• Under the Consumer Guarantees Act 1993, you do not have a right to a refund just for a change of mind.
• Refunds or remedies apply if a service is faulty or not provided with reasonable care and skill.
• "No refunds" statements cannot lawfully override statutory consumer rights in New Zealand.

For more on returns and refunds: consumer.org.nz - Returns & refunds.

Truebill plans and pricing

Available tiers

Pricing notes

No NZD-specific pricing is publicly listed for Truebill/Rocket Money in New Zealand.

Premium pricing is USD-based and may appear differently on your bank or app store statement.

Your consumer rights in New Zealand

Key legal protections

Under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, services must be supplied with reasonable care and skill.

If a service is faulty or misrepresented, you may be entitled to remedies such as a refund, repair, or replacement.

What you should know

• Changing your mind is not an automatic entitlement to a refund for digital services.
• Businesses must not mislead consumers about rights or refunds; unlawful "no refunds" clauses are unenforceable.
• For guidance, see: consumer.org.nz - Returns & refunds.

Customer experiences

Positive feedback

Some users report high app store ratings and say Truebill/Rocket Money helped them identify forgotten subscriptions and save money.

Examples include App Store and Google Play ratings and forum posts praising savings and subscription discovery.

Negative feedback

• Complaints about bill negotiation failures, unresolved customer service issues, and unexpected charges appear across consumer sites.
• Public reports include allegations of cancellation difficulties, continued charges after cancellation, and poor dispute resolution.

Representative sources: Centsai review, MoneyPantry, and various forum threads.

Documentation checklist

What to gather before cancelling

• Account email and username used with Rocket Money (Truebill).
• Subscription receipt or bank/credit card transaction showing the charge.
• Screenshots of the subscription entry in the app and any cancellation attempts or confirmations.

Additional documents to keep

• Subscription ID or merchant details from the billing statement.
• Any support email/chat transcripts and confirmation numbers.
• Date and time stamps for cancellation actions and screenshots of the app or store cancellation pages.

Common mistakes

Assuming app cancellation is enough

Some users cancel inside the Rocket Money app but forget the subscription is billed through Apple or Google, so charges continue.

Always check whether the subscription is processed by Rocket Money or the app store and cancel in the correct place.

Not saving confirmation and not checking statements

Failing to save cancellation confirmation can make disputes harder to prove if charges continue.

Check your bank or card statements for at least one billing cycle after cancellation to confirm the charge has stopped.

Comparative recap

Quick comparison

Takeaway

Rocket Money can help locate subscriptions and offer cancellation assistance, but cancellation steps and refund outcomes depend on where billing is processed and on customer support interactions.

In New Zealand, statutory rights protect you if a service is faulty or misrepresented, but changing your mind is not an automatic refund ground.

After cancelling

Next steps

• Save any cancellation confirmations or reference numbers from the app or provider.
• Monitor your bank and card statements for continued charges for at least one billing cycle.
• If charges continue, contact Rocket Money support via the app and your payment provider (Apple, Google, or card issuer).

Useful links

• Rocket Money Help Center - How to cancel a subscription
• Consumer.org.nz - Returns & refunds (New Zealand)
• Apple Support - Cancel subscriptions
• Google Play - Cancel subscriptions

Address

Corporate address

Truebill / Rocket Money corporate address (United States):

Truebill, Inc., 8455 Colesville Road, Suite 1645, Silver Spring, MD 20910, United States

How to contact from New Zealand

There appears to be no dedicated New Zealand mailing address; contact Rocket Money via the app or their support channels for cancellations or account issues.

When contacting support, include your account details, transaction records, and cancellation evidence to speed resolution.