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Cancellation service #1 in New Zealand
Cancel Simple: Easy Method
What is Simple
Overview
Simple is a subscription-based service managed online through an app and website. It offers paid plans that renew automatically unless cancelled.
How the service is managed
Subscriptions and support are handled digitally via the app, the website and platform stores (Apple App Store / Google Play). There is no publicly listed New Zealand postal address for cancellations.
How to cancel Simple
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad and tap your Apple ID, then Subscriptions.
- Find the Simple subscription and turn off auto-renewal at least 24 hours before the billing period ends.
- Apple manages billing and refunds for purchases made through the App Store.
- Source: Help Center - App Store cancellation.
Cancel via Google Play (Android)
- Open the Simple app and use Manage subscription to go to Google Play, or open the Google Play Store app and tap Subscriptions.
- Select Simple and cancel; Google handles refunds for Play purchases.
- Keep the Google order receipt in case you need to request a refund from Google.
- Source: Help Center - Google Play cancellation.
Cancel via Simple’s website / in-app profile
- Open the app or website, go to Profile → Manage subscription and turn off auto-renewal; a confirmation should follow.
- Access usually continues until the end of the paid billing period after you cancel.
- For website subscription changes or cancellations, follow the guidance in Simple’s account settings or Help Center.
- Source: Help Center - Website cancellation.
What happens when you cancel
Access after cancellation
After cancelling, you normally retain full access until the end of the current billing period. Your subscription will not renew once that period ends.
Billing and renewals
Auto-renewal is turned off when you cancel; you will not be billed for subsequent periods. Platform purchases follow Apple/Google billing controls.
Account data and retention
Simple’s public guidance does not detail long-term data deletion here; contact support via the in-app widget for account closure or data requests.
Will I get a refund?
Refunds for App Store and Google Play purchases
- Refunds for subscriptions bought through Apple or Google must be requested from Apple or Google; those platforms apply their own refund rules.
- Simple does not control refunds issued by the App Store or Google Play.
- Source: Help Center - Platform refund guidance.
Refunds for website subscriptions
- Website subscriptions may be eligible for a refund if requested within 30 days of the charge.
- You must cancel first and then contact Simple support using the in-app or website support widget with your receipt and account details.
- Source: Help Center - Refund Policy.
Commitment plans and exceptions
- Commitment (fixed-term) subscriptions are generally non-cancellable until the term ends.
- An exception may apply within a 7-day cooling-off window; contact support via the widget to request this.
- Source: Help Center - Commitment subscriptions.
Simple plans and pricing
Overview of available plans
No confirmed New Zealand (NZ$) pricing for a service named “Simple” was located in publicly available sources for 2024/2025.
Where local pricing exists for similarly named services it may differ; always check the app store or the Simple website for current NZ pricing.
Pricing table
| Plan name | Billing frequency | Price (NZ$) | Notes |
|---|---|---|---|
| Website subscription | Monthly / Annual (varies) | Varies | Check account page; Simple lists refunds for website purchases within 30 days. |
| App Store (iOS) subscription | Monthly / Annual (varies) | Varies | Price set by App Store; Apple handles billing and refunds. |
| Google Play (Android) subscription | Monthly / Annual (varies) | Varies | Price set by Google Play; Google handles billing and refunds. |
Your consumer rights in New Zealand
Consumer guarantees and platform purchases
New Zealand consumer law still applies to purchases. For platform purchases, Apple and Google are responsible for processing transactions and should honour consumer rights where applicable.
Apple provides local guidance about consumer rights for App Store purchases in New Zealand.
Cooling-off and refund limits
- Simple’s website refund practice aligns with a 30-day window for website purchases, though this is a company policy rather than a statutory NZ cooling-off requirement.
- Platform purchases follow Apple/Google frameworks and their refund decisions.
How to escalate if you’re not satisfied
If Simple or a platform does not resolve your issue, you can contact consumer protection authorities in New Zealand or seek independent dispute resolution advice.
Keep records of charges, cancellation attempts and support correspondence to support any escalation.
Customer experiences
Positive feedback
Some users report the app is reliable, simple and effective for its intended tasks, praising ease of use and performance.
Positive reviews are visible on public review sites for similarly named apps. See TrustPilot summaries for examples.
Negative feedback
Several reviewers complain of account suspensions, difficulty verifying identity, and challenges accessing funds or getting support.
Other reports describe problems cancelling subscriptions or being billed after cancellation attempts. See public forums and review pages for details.
Sources for user reviews
- TrustPilot - simple.app reviews
- TrustPilot - www.simple.com reviews
- Reddit - user discussions mentioning cancellation problems
Documentation checklist
What to gather before contacting support
- Order receipt or App Store/Google Play order number.
- Account email or username used with Simple.
- Date and amount of the charge you want refunded.
- Screenshot showing the active subscription and any cancellation attempts.
How to present your case
- Cancel the subscription first, then save the cancellation confirmation or screenshot.
- When contacting support via the in-app or website widget, attach receipts and screenshots and explain the desired outcome.
Common mistakes
Assuming cancelling in the app always stops billing
Cancelling within the Simple app may redirect you to the platform store; if you bought via Apple/Google you must cancel through that store to stop future billing.
Missing timing rules
Not turning off auto-renewal with enough lead time can cause an unexpected renewal; for App Store purchases, disable at least 24 hours before the period ends.
Asking the wrong party for a refund
If you purchased through the App Store or Google Play, contact Apple or Google for refunds rather than contacting Simple first.
For website purchases, contacting Simple with receipt and account details is the correct first step.
Comparative recap
Quick comparison
| Channel | How to cancel | Who handles refunds | Access after cancel | Key notes |
|---|---|---|---|---|
| App Store (iOS) | Apple ID → Subscriptions → Turn off auto-renewal | Apple | Access until end of billing period | Turn off ≥24 hours before period ends; refunds via Apple |
| Google Play (Android) | Google Play Store → Subscriptions or app → Manage subscription | Google Play | Access until end of billing period | Google handles refund requests for Play purchases |
| Website / in‑app profile | Profile → Manage subscription → Turn off auto-renewal | Simple (website purchases) | Access until end of billing period | Website refunds eligible within 30 days if you contact support |
After cancelling
Immediate follow-up steps
- Save any confirmation or screenshot showing the subscription has been cancelled.
- Keep payment receipts and order IDs for at least 6 months in case of disputes.
Where to get help
- Contact Simple support via the in-app or website support widget with your receipt and account details.
- If purchase was through Apple or Google, use their refund/reporting processes: see Apple support or Google Play help.
- Helpful links: How to cancel (Simple Help Center), Refund Policy (Simple Help Center), Apple - consumer rights in NZ.
Address
Physical postal address
No public New Zealand postal address for cancelling Simple subscriptions was found in available documentation. Cancellations are handled online.
Online support details
Use the in-app or website support widget to request cancellations, refunds (website purchases) or account help.
For App Store or Google Play purchases, contact Apple or Google support directly for refunds and purchase disputes.
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Written by Carter Evans
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.