Cancel CHESS.COM online
Cancellation service #1 in New Zealand
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Chess.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Chess.Com: Easy Method
What is Chess.Com
Overview
Chess.com is an online chess platform offering play, lessons, puzzles, video courses, and analysis tools for casual and competitive players.
The site operates subscriptions for premium features and also sells one‑off digital products such as MoveTrainer and video courses.
How the service is delivered
Services are delivered through web browsers, mobile apps (iOS and Android), and in‑site account features such as lessons and analysis boards.
Billing and subscription management vary by platform (web, Google Play, Apple App Store) and by payment method.
How to cancel Chess.Com
Web (Credit Card / Android via Chess.com)
- Sign in to your Chess.com account.
- Go to your account's billing or subscription settings.
- Turn off auto‑renewal or select the option to cancel renewal.
- If you cannot cancel from settings, contact Chess.com Support to request cancellation.
iOS (App Store) and Google Play
- iOS (App Store): Open your Apple (iTunes) subscriptions page and cancel there; Chess.com cannot cancel App Store subscriptions for you.
- Google Play: Visit play.google.com → My Subscriptions → select Chess.com → Manage → Cancel Subscription and confirm "Yes".
- Keep confirmation emails or screenshots after you cancel to show the cancellation was processed.
What happens when you cancel
Access and renewal
When you cancel auto‑renewal, your premium access typically remains for the remainder of the paid period and will not renew at the next billing date.
After the paid period ends, premium features are removed automatically and your account reverts to the free level.
Account data and retention
Your account, game history, puzzles solved, and settings usually remain intact after cancellation unless you request account deletion.
If you want account deletion, contact Support and be aware that deletion is a separate process from subscription cancellation.
Will I get a refund?
Standard refund policies
- First‑time credit card and Android subscriptions: eligible for a 30‑Day Money‑Back Guarantee.
- Course purchases (MoveTrainer / video courses): 30‑day money‑back guarantee, no questions asked.
Exceptions and platform limitations
- iOS / App Store subscriptions: refunds must be requested directly from Apple; Chess.com cannot issue App Store refunds.
- Ban‑related cancellations: no refunds if a subscription is cancelled because a user was banned for violating Terms (e.g. cheating, abusive behaviour).
- Crypto payments: non‑refundable.
Chess.Com plans and pricing
Pricing overview
Exact New Zealand Dollar (NZD) pricing for Chess.com premium memberships is not publicly listed for 2024/2025 on the official site.
The site adjusts prices by location and does not publish fixed NZD amounts for main memberships; use the account purchase flow for live pricing.
Common plan labels
Chess.com commonly offers tiered premium plans (e.g. Premium, Gold, Platinum, Diamond) and one‑off course products.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Premium / Gold / Platinum / Diamond | Varies | Pricing varies by location and billing cycle; check the purchase flow for NZD amounts. |
| MoveTrainer / Video courses | Varies | One‑off digital purchases; 30‑day refund policy applies in many cases. |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA) relevance
In New Zealand the Consumer Guarantees Act may apply to services that are 'fit for purpose' and 'as described'.
If a digital subscription or course fails to deliver as reasonably expected, CGA remedies may be available.
Practical steps and remedies
- Keep records of purchase receipts, communications and support tickets.
- If a provider refuses an appropriate remedy, consider guidance from the Commerce Commission or raise a dispute via the Disputes Tribunal.
- For App Store purchases, request a refund from Apple and escalate if statutory rights are not honoured.
Customer experiences
Positive feedback
Many users praise Chess.com’s learning tools such as lessons, puzzles, analysis features, puzzle rush and arenas.
Users cite useful content and strong training tools as reasons to subscribe.
Common complaints
Users report issues with automatic renewals, unclear pricing (e.g. advertised monthly vs annual billing) and difficulty obtaining refunds.
Other frequent complaints include cheating or bots, perceived weak fair‑play moderation, slow customer service and occasional site stability problems.
Documentation checklist
Purchase and subscription records
- Order confirmation or receipt showing date and amount.
- Subscription confirmation screen or email.
- Payment method statement entry (credit card, Google Play, Apple receipt, or crypto proof).
Problem evidence and communications
- Screenshots of the issue (cheating, bugs, error messages).
- Support tickets and responses, including dates and reference numbers.
- Ban or account notices if relevant.
Common mistakes
Cancelling in the wrong place
Users often try to cancel iOS subscriptions via Chess.com instead of through Apple; App Store subscriptions must be cancelled in Apple’s subscriptions settings.
Similarly, Google Play subscriptions must be cancelled through Google Play, not always via the Chess.com site.
Missing proof or waiting too long
Failing to save receipts, screenshots or support correspondence makes refunds or disputes harder to resolve.
Waiting past a refund window or not acting promptly after a billing or service problem reduces options under voluntary refund policies.
Comparative recap
Cancellation methods compared
| Platform | How to cancel | Refund route |
|---|---|---|
| Web (Credit Card / Chess.com) | Account billing settings or contact Support | 30‑day money‑back for eligible first‑time payments (web/Android) |
| iOS (App Store) | Apple iTunes / Subscriptions page | Request refund from Apple; Chess.com cannot refund App Store purchases |
| Google Play (Android) | play.google.com → My Subscriptions → Chess.com → Manage → Cancel | 30‑day money‑back may apply for eligible Android purchases via Chess.com |
Key takeaways
Always cancel through the platform that processed the payment and keep receipts to support any refund claim.
Platform rules and refund eligibility differ; check whether your purchase was via Apple, Google or directly with Chess.com.
After cancelling
Immediate steps
Save confirmation that auto‑renewal was turned off and any cancellation confirmation email or screenshot.
Note the date your paid access will end so you can use remaining premium features if needed.
Further actions and helpful links
- If you need help from Chess.com: Chess.com Support.
- For Apple refunds and subscription management: Apple subscriptions & refunds.
- For Google Play subscription help: Google Play subscriptions.
- New Zealand consumer guidance: Commerce Commission NZ.
Address
Corporate contact address
Chess.com LLC
877 E 1200 S #970397, Orem, UT 84097, United States
Notes on postal contact
There is no New Zealand‑specific postal address publicly listed; use the online support channels for subscription and refund enquiries.
If you need to escalate a statutory consumer rights issue in New Zealand, keep your records and seek guidance from the Commerce Commission or the Disputes Tribunal.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.